Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

This is the worst company for money wiring, they money launder, that's why is closed so often, their customer service staff are uneducated, they can't comprehend the information you give. I don't advi... Se mer

Betygsatt 1 av 5 stjärnor

I have sent 700 USD. The money has been withdrawn from my account, but the recipient has not received it yet. I have tried calling the number, but it goes to voicemail. I have also tried contacting P... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent service, couldn’t be much happier as the funds send to family member has been received promptly, The customer service dealt with my queries in a professional manner TOP lads. Will use... Se mer

Betygsatt 5 av 5 stjärnor

Well done; best remittance ever! I was happy about the service overall; the app was easy to setup and I would recommend to everyone.

Företagsinformation

  1. Penningöverföring
  2. Finansiellt institut

Skrivet av företaget

PaySii is an online money transfer company that allows customers in Europe and North America to send funds to their loved ones. With a user-friendly app and website, We offer customers a seamless experience for transferring money through various channels, including cash collection, mobile money wallets and bank transfers. Boasting a robust corridor in East Africa, We have established ourselves as a trusted and efficient platform for cross-border transactions. We not only save time but also ensure a secure and reliable means of sending financial support to family and friends all while providing the lowest and most competitive rates in the market, reducing the need for customers to physically travel to agent locations or banks. . We also strive to provide the best experience for our customers. That's why we offer 24-hour customer service ready to assist you with any questions or concerns you may have. Customers can easily reach us via call or chat in our app or website no matter where you are or what time it is.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

101 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 41 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Poor Service

This is the worst company for money wiring, they money launder, that's why is closed so often, their customer service staff are uneducated, they can't comprehend the information you give. I don't advise anyone to use their service.

23 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I have sent 700 USD

I have sent 700 USD. The money has been withdrawn from my account, but the recipient has not received it yet. I have tried calling the number, but it goes to voicemail. I have also tried contacting PaySii customer service, and they said I need to update my information with ID. I did that two days ago using my passport, but nothing has happened yet.

4 maj 2026
Omdöme utan inbjudan
Logotyp för PaySii

Svar från PaySii

We're sorry to hear about your experience with us. I’ve sent you a private message requesting for more details.

Once you reply, we will be able to look into your case and contact you directly to further assist.

Thank you,
PaySii Support

Betygsatt 5 av 5 stjärnor

Paysii customer service was excellent

Paysii customer service was excellent. I would rate it 10/10.

The team was very helpful, polite, and professional. They responded quickly, explained everything clearly, and resolved my issue without any stress. I felt listened to and supported throughout the process.

I am very happy with the service and would definitely recommend Paysii to others.

29 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid PaySii if it is possible

Avoid PaySii if it is possible. The customer service is horrible and they keep telling you lies and make promises they don’t keep. The process is horrible and they are acting very slowly and hang up the phone when you get through the queue. They accept the payment and ask you for documentation afterwards while they keep your money and doesn’t process it instead of asking for documentation and when the profile is verified pay for the transfer. You have to chase them all the time before the act and this guy Abdullaahi tells you that the payment is processed and is full of lies. They are very unprofessional and will avoid them in the future.

9 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I had a very disappointing experience…

I had a very disappointing experience with the Paysii app.

On March 27, I initiated a money transfer, but the funds were not delivered as promised. It took 8 days with no resolution.

I contacted support daily, but received unclear and often misleading information. Despite being fully verified and submitting all required documents, no one could explain the delay or issue with my transfer.

Each time I called, I was told the case was being handled and the transfer would be completed within hours—but this never happened. Additionally, there is no local support number, so I had to make international calls to the UK or Finland, costing me around $70.

The support team seemed unable to resolve the issue and could only provide basic updates. After nearly a week, I was told the money would be refunded, taking an additional 3–5 days, without any clear explanation of what went wrong.

Overall, the service is unreliable, lacks transparency, and has poor customer support. I would not recommend using Paysii

27 mars 2026
Omdöme utan inbjudan
Logotyp för PaySii

Svar från PaySii

Hi Ali,

We're really sorry to hear about your experience with us. I’ve sent you a private message through Trustpilot asking for more details.

Once you reply, I’ll be able to look into what caused the delay and provide you with a clear explanation regarding the refund of your transfer.

Thank you,
PaySii Support

Betygsatt 1 av 5 stjärnor

They lost your time when you send money…

They lost your time when you send money they didn’t paid right away to your family or friends I did couple call and they said we released now but they don’t and finally they said we need a pay stub and ever time you send money they need paystub what can a rule is that the other apps or money transfer agency not working like that if you give them your w2 or paystub they not gonna ask you until next year so I will recommend ever one don’t loose here your time and money like today is the last day of Ramadan I sent money to my family if they told me earlier I can go some where else but 10 am they notice me when I called them because they know no where is open this time

18 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible experienced and services

Terrible experience and services! Payments don’t go through unless you personally chase them, and yet they claim payments are send instantly. On top of that dealing with Abdulilahi from customer services was a complete nightmare. The service was poor and felt extremely unprofessional!

10 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst customer service ever

Worst customer service ever, they don’t process my money for over 3 days, I called them and told to process the money. They say they will process it but they don’t. I feel confused.

3 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best service

As someone who recently moved to the UK, using Paysii has been an incredible service. Being away from close family and friends, it’s been amazing to send money quickly and efficiently to multiple countries. The customer service has been excellent, and the availability of multilingual support makes the experience even better.

23 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The absalout best service when sending money to africa

when it comes to sending money to africa ive never experienced a quicker service, i use to use worldremit and transfer galaxy and they woul send me around in circles, Thank god for paysii espedcially their customer service team, i had superviser by the name of nooradin within 3 minutes asisted me with uploading my ID and transfer received back home instantly while on the line, Ever since ive been using paysii with out failure

15 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Reviews should allow for negative…

Reviews should allow for negative numbers. Twice in 1 week, transfer is in "pending " status for over 3 hours each time, yet Paysii claims fast transfer in minutes. Planning on cancelling my account today.

3 september 2025
Omdöme utan inbjudan
Logotyp för PaySii

Svar från PaySii

Hi Hassan,

We're really sorry to hear we didn’t meet your expectations. Please be advised that there are a number of reason for your transfer to be put on hold such as, Expired ID or exceeding your sending limit.

We would love the opportunity to look into this further for you, so I’ve sent you a private message through Trustpilot asking for more details. Once you reply, I’ll be able to look into this further for you.

Regards,
PaySii Support

Betygsatt 5 av 5 stjärnor

I had an exceptional experience with…

I had an exceptional experience with the customer service at Paysii. The representative was incredibly patient and understanding when I explained my issue. They walked me through the steps to resolve my problem and went above and beyond to ensure I was satisfied with the solution. Communication was prompt, and I appreciated their willingness to follow up to verify everything was working smoothly. It’s rare to find such dedicated support these days. I highly recommend Paysii for their outstanding customer service.

21 augusti 2025
Omdöme utan inbjudan

Detta är Trustpilot

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