Paul Smith Omdömen 433

Daniel was incredibly understanding, responsive and helpful, even though it was quite difficult to find a replacement product as PS was almost out of stock. I could not have been in better hands.

Exceptional service from Paul Smith. I had an issue with a purchase and without question it was replaced. As a very loyal Paul Smith customer this service was much appreciated.

The Team at Paul Smith London Kings Cross are really friendly above and beyond and treat me with respect and kindness.
The Customer Service team within Paul Smith have been great very friendly professional and cheerful.

Called their customer service today to query a missing refund and the agent on the phone was great, resolved my issue immediately and apologised for the delay. Excellent customer service and a great advert for the brand

Plus parfait serait insupportable ! Paul smith SAV est extraordinaire!
Merci♥️♥️♥️♥️

Exceptional service and professional in their approach and resolution.

Cheshire oaks outlet was our store today as soon as we walked in made to feel like nothing was to much trouble helped by a lad in a dapper suit and silver shoes he was extreamly welcoming and was back and forth to the store room to make sure i got the sizes colours and items i wanted brilliant young man

Lovely clothes, super customer service.

I spoke to Kereine on the 12/01/2026 and the following day the issue was resolved.I must say she was fantastic and extremely efficient 10 out of 10.

So simple. Someone brings round the items you’re interested in and you keep what you want. Beats clothes shopping any day.

The communication was efficient, on point and of excellent quality

Awful company to deal with order went in for delivery to store received email saying dispatched then nothing sent enquiry and they said it had been lost in transit asked for delivery to home no reply and still waiting now cancelled order
This is one of the worst so called designer outlet stores I have ever dealt with I advise caution before ordering

I was very fortunate to receive some clothing from Paul Smith for Christmas. The T-shirts are quality, look very cool and are incredibly comfortable. I was initially a little concerned when I saw the socks were one size as I have UK size 11 feet and usually buy socks in the upper size range. Needn’t have worried though as my Paul Smith socks are a generous size and a perfect fit. Great to see most of my new socks were made in Italy and one pair even made in England with all of them having a high cotton content. All great quality items, stylish, comfortable and it’s great to see the use of organic cotton too. I love owning and wearing items from a brilliant British designer. It’s a long time until my birthday so I guess I’ll have to buy my next clothes and accessories from Paul Smith but I’m looking forward to owning more fantastic products.

Very accommodating and helpful costumer service.

I had many questions about the new collectors club which Jemma answered for me in a timely and polite manner

Je passe une commande sur le site internet pendant les soldes. L’article était marqué en stock, la commande a été validé et mon compte débité. Quelques jours après, je reçois un mail m’indiquant que ma commande a été annulé et que je serai remboursé dans les 5 jours. Une arnaque de plus. Le site fait miroiter des promotions inexistantes

The service I received was very prompt and very positive. My issue was resolved again very quickly and really I could not have asked for anything better.

Dealt with Joshua in PS customer services & he was great. Very attentive, knowledgeable & always helpful. A pleasure to deal with at every level.

Bought stuff online and tried them on through Harper. What a great experience!

Great after sales customer service. I purchased a faulty item and rang the customer service department and spoke to Daniel. Daniel was extremely helpful, looking into my concerns immediately, keeping me informed on progress and progressing my issue to a swift conclusion providing me with a full refund.
My experience is that Paul Smith products are of high quality but it’s good to know that in the unusual event of an issues, the customer service is excellent.