Patreon Omdömen 

Extremely disappointing experience with Patreon support.

After making a purchase I quickly regretted due to financial hardship, I politely requested a refund. The creator declined, and despite reaching out again, I received no response.

I then contacted Patreon directly, hoping for some understanding. Instead, I was passed between support representatives, repeatedly asked to explain my circumstances, and ultimately rejected with generic responses.

What frustrated me most was that when I raised specific questions about my UK statutory cancellation rights and requested evidence that I had agreed to waive them, Patreon completely ignored those questions.

Rather than provide a meaningful explanation, they simply declared their decision final and stated they would no longer communicate with me about the matter.

I fully acknowledge that the content was delivered, and I wasn’t demanding a refund purely because I regretted my purchase. I was asking for reasonable consideration and clear answers about my consumer rights.

The lack of transparency, accountability and meaningful assistance was incredibly disappointing.

I won’t be using Patreon again.

sono stato bloccato nonostante che continuino a prelevarmi del denaro ogni mese nel mese di ottobre mi hanno prelevato soldi il giorno 2 e 23 ottobre magrini loreto

Paid for a product, received nothing, and Patreon Support was unhelpful

I paid for a product through Patreon that was never delivered.

I contacted the creator and requested a refund, but received no response. Since the creator was ignoring my request, I contacted Patreon Support for help.

Instead of addressing my specific situation, Patreon sent me a generic response explaining that refunds are handled by creators and advising me to contact the creator.

That is exactly what I had already done.

I find it extremely frustrating that customers can pay for products that are not delivered and then struggle to get meaningful assistance when the creator refuses to respond.

I expected Patreon Support to investigate the situation or at least explain what options are available when a creator is unresponsive.

So far, my experience with Patreon's customer support has been very disappointing.

Patreon is not safe. Buyer beware. I tried diligently to dump this account, but never succeded. Eventually changed my CC number TWICE to stop them billing, but still no-good. They hacked through my changed numbers and still bill me. Classic third-world business standard. Russia, China or Africa maybe. $3 a month clearly very important to them. FILTH.

Awful user experience, i'm a multiple paid member and I have look at your recommendations and suggestions?
I pay a premium to see certain creators, please keep your recommendations to youself. Now I have to have a creator account and it interferes further with seeing the creators I actually want to see.

Honestly, the worst designed website i've ever come across.

App funktioniert nicht, lässt sich trotz mehrmaliger Versuche nicht laden.
Trotz Kündigung wurde weiterhin abgebucht, auf Nachfrage beim Kundenservice konnte Geld nicht rückerstattet werden. Ganz schlechter Kundenservice sowie ich Leistung der App.

I’m absolutely disgusted by Patreon’s customer service. My first experience with them has been terrible.

I created my first account and supported one of the creators. Within three days, my account was deactivated, even though I didn’t breach any policy. In fact, I hadn’t even used the account. I simply signed up and set up a direct debit to the creator, and that was it. Now my account is deactivated, yet the direct debit is still live.

I have sent several emails asking what the issue is and whether the account can be reactivated, and all I’ve received are generic replies. One person reached out to say they were looking into it, but that was five days ago and I’ve heard nothing since. For a company this widely known, that is unacceptable.

I will not be using Patreon again. If creators have other ways to be funded, I’ll be supporting them there and staying well clear of Patreon.

Horrible UI

I have tried and tried to cancel a membership paymvet and it is impossible. I will be contacting a lawyer to see how they can make it to difficult to cancel and there’s no contact details . Disgraceful

Ho comprato il contenuto di un creatore, uno schema a punto croce, il creatore è Threads& Needle Studio. Quello che mi hanno fatto scaricare non corrispondeva assolutamente a quello che avevano pubblicizzato. Credo che l'immagine presentata sia creata con AI e lo schema che mi hanno venduto era uno schifo mai visto. Ho chiesto il rimborso, ma nessuno mi ha ancora risposto e ho attivato anche la procedura via PayPal. Spero di rivedere indietro i miei soldi. FATE ATTENZIONE!!!!

Terrible service breaking the law by allowing creators to scam customers by taking there money and not offering the stated benefits. And then doing nothing to help refund them

I accidentally sent a Direct Message and immediately needed it deleted. Patreon doesn't even provide a basic option to edit or delete your own DMs.

I submitted a support request asking them to remove the message. There is an open support ticket, and I have been waiting for a response for days. Nothing.

Why should I have to wait days for Support just to fix a simple mistake? If Patreon refuses to give users basic control over their own messages, then at least provide support that actually responds when something needs to be removed urgently.

This is terrible service and completely unacceptable.

Duplicate charges
Since July 2025, I have been charged $9 twice a month by Patreon. When I contacted support, they confirmed that I had two accounts—one associated with Gmail and another with Yahoo—both billing the same credit card. I was unaware of the second account and the additional subscription.

I provided the information showing both monthly charges. My request was straightforward: reimburse the additional $9 monthly payments and keep one account active. I wanted to continue my paid membership.

During support ticket #4259004, the representative deleted one account, then instructed me to request reimbursement by logging in and following the refund steps. However, the payments I need refunded belong to the account they disabled, which I can no longer access. My remaining account shows only its own payments.

This left me unable to access the relevant payment history or follow the refund instructions. Closing the extra account did not resolve my reimbursement request.

Patreon then sent me a satisfaction survey around 2 a.m. on a Saturday. By Monday morning, the response option was already disabled, so I could not submit feedback about the unresolved issue.

I have now opened another support ticket and filed a complaint with the Better Business Bureau. I am extremely dissatisfied with the handling of this case. I expected support to review the billing records and provide a workable refund process. Instead, I was given instructions requiring access to an account they had just disabled, and my reimbursement remains unresolved.

I paid to recieve a creator’s exclusive content, which there then was given none of the things described/promised, literally nothing changed after I subscribed to the “full access” tier. I quickly realized it was a scam profile, so I requested a refund less than 20 minutes after making the transaction. I then find out, that it is the CREATOR who has to review the refund request, which of course got declined for “Other reason”. Long story short, patreon is a great place to be a scammer, as you are in full control of accepting/rejecting a refund request without anyone from a support team reviewing it, and the customer will have no way to tell if it is a scam or not, before actually making the inreversible purchase. 🤦‍♂️

Horrible experience.
Been waiting for them to delete my account, and in 1 mail they said it was deleted, but i still receive mails from them.
I don't understand artists that promote the platform, so you trust their words and then you're stuck with it. Not with he artists, but with Patreon.

Horrible. Wanted to read Stromweaver 3 paid the membership fee and couldn’t open the pdf. Tried for hours trying to get it to work - tried everything!! In the end, it wasn’t worth the time so I will just wait for book to come out. Great concept but if it doesn’t work for the consumer what good is it?

There is no customer service; I strongly advise against Patreon. The service is absolutely terrible. The responses are robotic. Good luck.

Terrible customer support and unfair refund policy.I accidentally purchased a membership as a gift instead of a regular monthly subscription for myself. Because it was a gift, I had no technical possibility to open or use it on my account. The money is completely wasted. I contacted support immediately, but they just made me wait for weeks, bounced me around between different agents and auto-bots, and finally refused to issue a refund. Absolute scammers who steal money for services that cannot even be accessed. Avoid this platform.

i paid for a subscription and never got what i paid for by the creator i got blocked by creator i asked for a refund
Your refund request was rejected Content was delivered as described this was not the case as creator blocked me for no reason

I bought a $16 one time gift from Patreon about 6 months ago and last month I learned to my horror that they kept charging me every single month!!! Based on "their policy", they don't do 6 month refunds and I am yet to see ANY of that money back. I am beyond angry and it's been a nightmare to get my money back from the CC company. I am filling a fraud case for the unauthorized charges. The bank said that Patreon claimed "I transitioned to a monthly subscription". How does anyone do that they did not say. I advise you NOT to trust them EVER with your credit card information if you wish to avoid this nightmare.

UPDATE: After a short investigation, the fraud department of our credit card company returned all but a month of the money Patreon had taken from us. We then removed our credit card and I plan to close the account soon.