PATLive Omdömen 188

It’s a great thing not having to ever be concerned about my business phone knowing it’s always being answered.

I appreciate the efficiency and precision of receiving an email after each phone call.

This service has improved the quality of my life significantly as I’m not tied to my phone and the business continues.

Thank you for the excellent service and being so flexible to meet the needs of my unique business.

I have already recommended you to others and anticipate using your business for many years to come.

Very professional, polite. So glad I went with you.

Some of the call center agents are good and take calls as per the script. Some don’t follow the script. Even after repeated corrections, some reps do the same mistakes again and again. I am tired of repeating

Overall they will answer the phones and try to follow the script. There appears to be limited live face training on each client, so your script needs to be so easy a caveman could execute on it. In my case, I need a series of information gathering questions to be asked skillfully and in the right context in order to successfully execute and gather basic intel like name, email, and telephone. Only the top reps can pick up on this and execite via the offline training, and the newest reps stumble and execute poorly. Escalating for help is tough because ecveryne is "pat" and everyone is at supervisor level, who can help and change your script.

PATLIVE has been the workhorse for me behind the scenes while I concentrate on other tasks PATLIVE mans the phones for me. Could not be more grate full.

PATLive has been an excellent partner since we began using their services a few months ago. They took up our after-hours service perfectly with surprisingly little direction. The calls they have taken have been very professional since the beginning. I definitely recommend their services.

Great experience with PatLive !!!
Awesome service and very polite, always recomend.

These guys make it so easy & are super professional. If you are on the fence, just know they are worth every penny.

Professional. On top of it. Don’t have to deal with scheduling patients for the most part. Good investment

I like it when it works, but I have had issues with operators following the script. I have also had issues with getting script changes installed.

I think they are very friendly and useful.. I like them

I run a house call veterinary practice. I had never used a call center before. Patlive has been great. I get many clients who are impressed, even the ones who are used to getting myself or my CSR. It is easy to change scripts, which I have done 3 times already. There is a huge value to my clients who want and need answers about their pets now, even in the middle of the night. Very happy with the service!

I love PATLive! If I could give it a 10 stars I would. The service is top notch. I highly recommended

This far, I am very pleased with the level of service and quick communication. I am grateful to have your professional team as part of my professional team!