Very prompt, very professional! It takes the worry out knowing that I will be getting all my messages! I would highly recommend Pat live
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jessica Pacheco made the experience of signing up an easy one. Not to mention her personality! She made it fun. As someone who is just beginning his business, there are many uncertainties. One thing t... Se mer
I work for PATLive. In my 40 yrs of Call Center experience in both Management and call center agent there has never been a more comprehensive training program or high expectations as an agent I have e... Se mer
I have been using Patlive for years. They're not perfect but when issues arise they strive to correct them as quickly as possible.
Företagsinformation
Om PATLive
Skrivet av företaget
PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
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Kontaktuppgifter
4,9
Utmärkt
188 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från PATLive
Thank you for the great feedback! Helping our customers grow their businesses and make their lives easier is exactly why we are here, and we appreciate you sharing your experience. Looking forward to working together for years to come!
Svar från PATLive
Vanessa,
Thank you for the review! We are going to look into your messages to see if there’s anything we can do to improve your call handling instructions so that we can get you as close to perfect as possible! If you’d like to chat with us and provide more detail, please give us a call at 800-775-7790 or email us at help@patlive.com – we are happy to review and hear feedback. Thank you again!
PatLive agents are well trained the customer service exceptional
PatLive agents are generally well trained and follow the scripts as clients have provided. We have approximately (10) years of experience and have found them exceptionally responsive to change in scripts and our insistence to following the protocol that we require,
30 mars 2021
Svar från PATLive
Rick,
Thank you so much for ten years of service with PATLive!! We are so fortunate to have customers like you and really appreciate the time you took to leave a review. Looking forward to many more years together!
Always reliable & thorough.
30 mars 2021
Svar från PATLive
Timothy,
That’s awesome – thank you so much for sharing!
Best service ever
30 mars 2021
Svar från PATLive
Hi Sonia,
We’re blushing! Thank you for that comment – it made our day!
Basic info collected - not always accurately and usually in the wrong place
Basic info collected, not always accurately, but no real effort to find the right file in the database, I have to constantly reinput info
30 mars 2021
Svar från PATLive
HI David,
Thank you for your feedback, and I am sorry you haven’t had consistency with the data submissions. We have looked into your account and would love to chat about what you are seeing so that we can possibly refine the instructions for receptionists and help them better navigate your website/CRM. One of our Contact Center supervisors, Michael, has reached out by phone and email to see if he can help – Michael is great at finding solutions, especially for customers like you who are using your own software instead of our internal app. Hopefully we can sync up and get this refined for you! You can also reach our support team by calling 800-775-7790 or emailing help@patlive.com. Looking forward to talking with you soon!
PatLive Valued and Trusted Partner
PatLive has been our partner for over 3 years now. They handle all Work Order calls 24/7 for our 40+ properties.
PatLive has averaged over 25,000 work orders entered into our system in real time per year, and handled thousand of additional calls for follow up. PatLives's responsiveness and customer service has been excellent.
During the Pandemic they have not missed a beat and continued to service our customers/residents well. Their adoption in using our work order system and using our on-call system for emergencies has been excellent and reduced additional damages to units.
If there is an issue they are quick to remedy with additional training, process or script changes. PatLive is a valued and trusted partner of the Blue Horizon Management Company (BHMC), a subsidiary of INLIVIAN (formally the Charlotte Housing Authority)
Kenneth O Wood
EVP Information Technology
INLIVIAN
24 mars 2021
Omdöme utan inbjudan
Svar från PATLive
Wow, thank you Kenneth! We really appreciate the review.
Have been utilizing PATLive for a few…
Have been utilizing PATLive for a few months now and the jury is out. Billing seems a little questionable at times and we've found errors in the messages being sent to our Company.
8 februari 2021
Svar från PATLive
Hi Jamey.
Thanks for your review and for sharing your concerns. We've reached out a few times but unfortunately haven't been able to connect. We're hoping we can talk so that we can learn more about what you are experiencing.
Based on your comments, we asked a contact center manager to review your account, but so far everything seems correct - at least as far as we can tell. If we've made a mistake, we'd love to hear about it so that we can make it right with you and make sure it doesn't happen again.
If you can, please give us a call at 800-775-7790 so that we can better understand what's happening. We look forward to hearing from you!
Ring Time very long
Ring Time very long
We did a lot of tests and reviewed our callers.
The main point of critique is that the ringtime is very long. We are risking to lose customers due to that.
I am positive that this issue can be solved.
Thanks,
Peter
13 januari 2021
Svar från PATLive
Hi Peter, thank you for taking the time to provide us with feedback. We know that fast answer times are essential to customer relations, and although it's concerning to hear, we are confident we can shorten the hold time for your callers. Adjustments and testing on your account have been completed, we gave you a call to discuss but didn't reach you. If there is anything else we can help with, give us a call. We're here 24/7!
So far our interactions have been…
So far our interactions have been positive.
Thank you!
23 december 2020
Svar från PATLive
That is great to hear! Thank you for the review, Jodie.
Any time I have called for any type of…
Any time I have called for any type of information, I find your employees ready, willing and able to handle my calls. Additionally, they are always polite and friendly. The best of both sides of a business. Thanks...
22 december 2020
Svar från PATLive
This is wonderful to hear, Mary Ann. We really appreciate the kind words!
no consistency in live answering the…
no consistency in live answering the phone truthfully I don't think I will continue much longer its surprising the most important part so badly overlooked,
21 december 2020
Svar från PATLive
Hi Rosa. Thank you for your time today. While we were disappointed to hear this feedback, we are so glad that the recent adjustments made to your service have been an improvement. If you need anything else at all, please give us a call at 800-775-7790, we're here for you 24/7.
Phone calls are put on music hold for a…
Phone calls are put on music hold for a while before anyone live answers, a lot of callers hang up during this time and we get charged for it. Oftentimes the receptionist can’t understand the caller and the caller gets frustrated having to repeat themselves. The receptionists keep calling us by the wrong name.
21 december 2020
Svar från PATLive
Hi Jennifer, we really appreciate your time and are so glad we were able to reach you for further details and billing clarification. We know how important it is to serve your callers with fast answer times and complete call handling accuracy. We have adjusted the hold settings on your account and optimized the call handling instructions for our agents based on your feedback. As discussed, you are only billed for live talk time - never hold time. Please do not hesitate to reach out to 800-775-7790 with any other questions or concerns.
Pat Live does a great job for us
Pat Live does a great job for us, the only reason i rated your service as a 4 is that 90% of received calls start on hold rather than a person answering.
21 december 2020
Svar från PATLive
Hi Robert! While we're happy to hear you're happy with your service, we really appreciate the feedback about your hold settings. We have made adjustments to your account and contacted you, but weren't able to get in touch. If you have any other concerns or questions, please feel free to contact us, we're here for you 24/7.
Very happy thank you
21 december 2020
Svar från PATLive
We're happy you're happy, Gene! Thank you for taking the time to share your experience with us.
Canceled service and was still charged…
Canceled service and was still charged after cancelation
21 december 2020
Svar från PATLive
Hi Kathleen, we really appreciate you taking the time to provide us with feedback and apologize for your cancellation experience. Upon further review, your request to cancel was in between billing cycles, so we have refunded you for the full amount following your cancellation request. If you have any questions, please do not hesitate to reach out to 800-775-7790.
Svar från PATLive
Hi Gary, we are so glad to hear it! Thank you for sharing.
They keep raising the price over 3…
They keep raising the price over 3 years, looking for alternatives that would grandfather people in their prices.
Bots call the numbers and it counts towards your minutes. They know it's bots but won't exclude it from your plan, you have to manually tell them to block those numbers.
19 december 2020
Svar från PATLive
Hi Jim, thank you for your feedback. We strive to provide top quality service at a competitive price point and would love to learn more about your experience. A team member called today, but wasn't able to reach you. We would hate to see you go, give us a call back at 800-775-7790 - we're here 24/7.
Customer service
Customer service are nice, but I have had to call 3 times with a total of 2 hours to handle an incorrect billing.
15 december 2020
Svar från PATLive
Thank you for taking the time to provide us with feedback. We are so sorry for your experience while making changes to your plan. While this request is normally a quick adjustment, we apologize for the inconvenience. We hope you're happy with your new plan, and please let us know if there is anything else we can help with. We're here 24/7.
Very happy with the service
14 december 2020
Svar från PATLive
That's great news, Justin. Thank you for the feedback. We appreciate you!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.