Patient Access Omdömen 

Utter waste of time. I've moved to a house with no mobile reception so I am locked out and can't update anything. What sort of service gives you only one (unreliable) security check option? They obviously don't want to provide the service. After reading these reviews I will not bother to call them. These people live in cloud cookoo land!

Google authenticaton for the two factor login process does not work on my android phone. On my windows 11 pc after i enter the authenticator id it throws up an error and you need to sign in for a second time.

The Patient Access app is, in my experience, unreliable and not fit for purpose. As a patient-facing application, it should provide a straightforward and dependable user experience; however, this has not been the case.
The user interface is neither intuitive nor sufficiently responsive. For example, when attempting to log in using my correct username and password, I repeatedly received an error message indicating that something was wrong. I then requested a password reset link to be sent to my email address, but no email was ever received. The app advises users to check their spam folder or request another link if the email does not arrive. I followed both recommendations, yet no reset email was received.
Another significant concern is the repeat prescription service. When submitting a repeat prescription request, there is no confirmation message or acknowledgement to reassure the patient that the request has been successfully received and is being processed.
I have not used the app's other functions and therefore cannot comment on them. However, based on my experience, the system appears to be poorly designed, inadequately tested, and lacking in basic functionality that users would reasonably expect from a healthcare application.
Given these issues, I cannot recommend this app and do not believe it merits a positive rating.

Almost impossible to register, 2 of my elderly neighbours were in tears trying to get registered to this. If you are going to insist on them using a 3rd party authentication app you have to say which ones, they both downloaded spam advertising apps which cannot be deleted and may be stealing the money! I have never experienced such a labyrinthine mess of sign ins left right and centre, 20 something verification codes via text and email down load this scan this, utter nonsense, its almost as if you do NOT want people to be able to access this.

I attempted to sign in to Patient Access but it temporarily locked me out of my account. I then used NHS log in to no avail.I am 82 years old and have health issues. I wanted to see my recent blood test results but I must wait in deep anxiety and frustration to acquire this vital information which is withheld by recalcitrant operatives totally devoid of empathy.

A very cumbersome and frustrating system. Really difficult to understand how something so important can be managed so poorly. Continue to be unable to login with a support system of little or no use

The sote has bee ruined. I used to use it regularly for repeat prescriptions, test reports etc. The new security layers make it almost impossible to get into. eg it didnt recognise my password (well used); to change my password, it then promised to send a verification code to my phone and didnt, the first time of trying. I finally got onto the app after 35 frustrating minutes.

A total waste of time that does not work. It took ages to register and when I finally managed to do so on my partner's behalf it was impossible to book a simple blood test at his GP practise. I wonder how much money was wasted setting this up. My GP practise uses System On Line which works perfectly.

Used to show my test results and letters, its all blacked out now, have deleted it. It used to be far better than the NHS app, not any more.

Can't log in
Downloaded authenticator app,they recommended,that does work!
Used Google authenticator,I get a 6 digit code,it says invalid code!f useless
Asked technical support,all I get is what is says in web page
Given up ,waste of time

Patient Access and NHS app are extremely difficult to log into. Having spent the last hour trying to log in I have given up. Too many steps to complete (if you actually a
manage to complete them) sends you to an authenticator app which you have to pay for after free trial. A wait up to 30 minutes for an NHS login security code. Have to reset password everytime I use the app.

Since two part verification app hangs after loging into app on screen with Hello and three red dots progam hangs with red dots blinking as if trying to log on but system busy.
Think of unintalling as wast of time

Miserable rude staff, so impatient when asked a question, no Good morning/Goodbye. Honestly cannot fathom why top London clinics use this dreadful payment service.

Cannot get past cookie selection pop-up. I have tried Safari and Chrome. I have cleared all website settings in Privacy on my computer. I have pop-ups allowed and no cookies blocked. I have made sure that no VPN is running. This is a huge waste of my taxes.

For me it used to be easy to use but now they want an authenticator installed. Nope. Did you ask customers first if they wanted it. Not going to use anymore so there loss.

why can't we have 0 stars

suddenly no verification codes received (no change in phone no.) asking for resend only works a few times until blocked.

Technical support is non-existent

Moved Dr's practice and now they can't delete the old account.

It's a basic admin function and, once again, shows that this sort of 'data technology' is neither progressive nor particularly useful.

Terrible. The app is useless just signs me out as soon as I try to log in. Technical support is a waste of time!

Patient Access far too complicated to register and the reregister!