Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Very disappointed that on its first outing it let me down. I even had to check that no splinters had been transferred. Not good enough for £22 item ! Thank you for now putting right. Much appreciat... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We bought a few toys in the sale and could not believe what we got for our money, top quality products that me and my partner both really enjoyed using together. Delivery was quick within 2 days, real... Se mer

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Betygsatt 5 av 5 stjärnor

Site is super easy to navigate and everything is categorised conveniently so you’ll be able to find what you’re looking for easily The checkout options are easy and flexible and the delivery ti... Se mer

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Betygsatt 5 av 5 stjärnor

I am a man in a long term relationship, and wanted my partner, and myself to experience new pleasures for each other, so I invested in a rabbit ring, and a lube The whole experience was exciting S... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med sexleksaker

Om passionbugs

Skrivet av företaget

passionbugs is an online adult shop offering free returns and tracked delivery from our UK warehouse. All orders are sent in plain, brown packaging and delivery is free when you spend £40 or more. If you ever need us, our friendly customer care team are available via live chat, email and phone. Our range includes hundreds of sex toys, lingerie sets and bedroom essentials – all in stock for same-day dispatch. For those times when you need it fast, we also offer next-day delivery.

Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

95 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 80 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Discreet and reliable

Wide range of products, mostly from big name brands so you know they are high quality. Especially good selection of products for men, which is not the case with some other companies. Parcel is trackable at all stages of the ordering process and arrives in plain brown packaging. Would use this company again.

15 november 2025
Betygsatt 1 av 5 stjärnor

Broke on second use

Broke on second use

6 oktober 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Cc,

Thank you for your feedback. We're truly sorry to hear that your product broke after the second use - that's certainly not the experience we want for our customers. Our Customer Care team has already reached out via email to put this right for you and ensure you're fully satisfied.

Kind regards,
Customer Care

Betygsatt 5 av 5 stjärnor

Good price

Good price, fast delivery A +++

5 oktober 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Pete,

Thank you so much for your kind 5-star review! We're happy to know that you found our prices fair and delivery fast. We really appreciate your support and hope to serve you again soon. Should you ever need any assistance, our friendly Customer Care team is available to help via live chat, email, and phone.

Kind regards,
passionbugs Customer Care

Betygsatt 5 av 5 stjärnor

10/10 stunning

arrived on time, fully sealed, nothing damaged or even scratched

13 september 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Phil,

Thank you for leaving us such a fantastic 5-star review! We're thrilled to hear that your order arrived on time and in perfect condition. We look forward to having you shop with us again, and if you ever need anything at all, our Customer Care team is ready to help via live chat, email, or phone.

Kind regards,
passionbugs Customer Care

Betygsatt 5 av 5 stjärnor

delivered quickly

delivered quickly, as advertised, and a superior productc

8 september 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Eric,

Thank you so much for your wonderful 5-star review! We're so glad to know that you received your items quickly and that you are happy with your purchase. We look forward to serving you again in the near future.

Kind regards,
passionbugs Customer Care

Betygsatt 5 av 5 stjärnor

Delivery was prompt and a great quality…

Delivery was prompt and a great quality product. Thank you

25 augusti 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Mr Randall,

Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that your order arrived quickly and that you are pleased with the quality of the product. We do hope you'll come back and shop with us again soon!

Kind regards,
passionbugs Customer Care

Betygsatt 2 av 5 stjärnor

Paid for next day but it never arrived

Paid for next day but it never arrived. Despite ordering in time.

18 augusti 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Craig,

I'm so sorry to hear that your order arrived later than expected - I appreciate how frustrating this can be. From our notes, I can see your order was dispatched the same day it was received. Unfortunately, it seems a delay occurred on the courier's side which prevented it from reaching you in time.

A member of our Customer Care team has reached out to you via email to put this right. We do hope you'll give us another try in the future so that we can deliver the excellent experience we strive for.

Kind regards,
Customer Care

Betygsatt 5 av 5 stjärnor

Fast delivery and great product as…

Fast delivery and great product as described

5 augusti 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Alan,

Thank you for taking the time to leave us a 5-star review! I am pleased to hear that your order arrived quickly and that you are satisfied with the product received.

Thank you for shopping with passionbugs. We do hope to serve you again in the near future!

Kind regards,
passionbugs Customer Care

Betygsatt 5 av 5 stjärnor

Easy to buy from

Quick delivery and item was well packaged.

5 juli 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Kevin,

Thanks so much for your 5-star review! I'm pleased to hear that your order arrived quickly.

Should you ever need us, our Customer Care team is here to help via live chat, email and telephone. We love to ensure every customer has a great experience shopping with passionbugs, so drop us a line any time!

We hope to serve you again very soon.

Kind regards,
passionbugs Customer Care

Betygsatt 5 av 5 stjärnor

⭐⭐⭐⭐⭐

5 stars! Ty passion bugz

17 april 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Dove,

Thank you so much for your 5-star review! I'm delighted to hear that you were satisfied with your purchase.

Should you ever need us, our Customer Care team is here to help via live chat, email and telephone. Drop us a line anytime - we love ensuring every customer has an excellent experience shopping with us!

Kind regards,
passionbugs Customer Care

Betygsatt 5 av 5 stjärnor

Tops

Very efficient and trustworthy

3 juni 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Ahura,

Thanks so much for taking the time to leave us a 5-star review! I'm pleased to hear that you found the ordering process efficient. We strive to dispatch orders as quickly as possible so our customers can begin enjoying their purchases sooner.

We hope to serve you again soon!

Kind regards,
passionbugs Customer Care

Betygsatt 1 av 5 stjärnor

The device was a marvel of bad…

The device was a marvel of bad engineering - using a conventional female oriented device would have been far more effective. I complained to passionbugs and all they offered me was 20% of my next purchase - as if only wasting 80% of good money after bad would be any compensation!

22 maj 2025
Logotyp för passionbugs

Svar från passionbugs

Hi Patrick,

Thank you for taking the time to leave a review. I'm so sorry to hear that the product didn't meet your expectations - we try our best to curate effective and well-designed products, so I'm sorry that this one missed the mark.

While we appreciate that this product didn't work out for you, we've offered a 20% discount on your next order in hopes of better meeting your needs next time. We hope you'll consider giving us another chance so that we can provide the excellent experience we always aim for.

Kind regards,
Customer Care

Betygsatt 5 av 5 stjärnor

Excellent all round...top products…

Excellent all round...top products aswell thankyou will shop again...

29 april 2025
Logotyp för passionbugs

Svar från passionbugs

Hi there,

Thank you so much for taking the time to leave us a 5-star review! I'm delighted to hear that you were satisfied with the products received and that your experience shopping with us was positive.

We look forward to serving you again in the near future! In the meantime, if there's anything we can ever help with, don't hesitate to let us know. Our Customer Care team is available via live chat, email, and telephone to assist in any way we can.

Thanks for shopping with passionbugs.

Kind regards,
passionbugs Customer Care

Betygsatt 1 av 5 stjärnor

Not Good at all

26 april 2025
Logotyp för passionbugs

Svar från passionbugs

Hi David,

I'm really sorry to hear that your experience with us didn't meet your expectations. We genuinely care about customer satisfaction and your feedback matters to us - even when it's critical.

I'd love the chance to learn what went wrong and see how we can make things right for you. If you're open to it, please reply to the email I have just sent you along with any details you're comfortable sharing.

Thank you again for your feedback. I do hope you'll shop with us again in the future so that we can deliver the excellent experience you deserve.

Kind regards,
Customer Care

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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