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Parkdean Resorts reception team led by Lauren Orsler at Challaborough Bay have provided excellent services over the last few weeks. Always going the extra mile to answer queries and resolve any Park issues.

WE STAYED AT BRYMOWEN IN A NEWGALE AND THE ONLY PROBLUM WE HAD WAS THE CURTAINS CAME OF THE RUNNERS APART FROM THAT SLIGHT SNAG WHICH WAS SORTED VERY QUICKLY WE HAD A GREAT TIME THE WEATHER HELPED AND THE STAFF WERE ALWAYS POLITE AND HELPFUL THE FOOD ON SITE WAS VERY GOOD

Parkdean Limefitt
Just like to say a big thank you to Jessica who works in the bar( the barn) at the Limefitt holiday park.
She was so helpful and accommodating the moment we walked into the bar, my dog weed on the floor she was straight out cleaned it up, was so helpful was really nice to my dogs.
A real pleasure to deal with, helpful in every way
Again thank you Jessica

We had booked our caravan. Early and splurged a bit more to have a deck washer dryer two bathrooms, 3 bedrooms and were really looking forward to our holiday having stayed at several different parks before we knew roughly what to expect this time we chose Romney sands however on the Friday the day before our holiday was due to start I received 3 missed calls leaving no message as to who they were or what they wanted as I was at work it was only when I got home after 3pm I googled the number to discover it was Parkdene Romney sands !
So I tried to ring but kept getting an automated service with no actual people to talk to then I tried LIVE CHAT !!
After which I had to wait 40 minutes for then it started I was informed that unfortunately something had happened to our caravan and would not be available for our holiday so we had 3 choices !!
No apology or upgrade due to inconvenience caused just an incredibly rude young man who took at least 10 man each time I asked a question to answer I was told I am dealing with lots of other people at the same time !! So I’m not really that important to you then ?.
Our choices =
1 cancel our holiday
2 change the dates
3 take a downgraded caravan.
Not being impressed with any of these options I mean. Our holiday was due to start the next day my holidays had been booked at work a year in advance !
Then suddenly my phone rang and it was Romney sands service who explained the problem she said oh your talking to head office ! With her phone call it cut off my live chat that I had waited 40 minutes for and she couldn’t really help much either as I was chatting to her I opened my booking on my iPad and could see that the rude young man had gone ahead and downgraded my caravan and charged me an £30 administration fee so I get a cheaper caravan. And end up paying more for something that wasn’t t my fault!!
The lady at Romney sands Gave me the phone number saying oh yes you can talk to a real person ! But that is a lie it takes you back to the same automated service so I went back onto live char and had to wait a substantial time again by now I am. Tired and hot from a days work and all this stress before my holiday reduced me to tears I was really looking forward to my holiday and this dreadful customer service ruined it before it began.
The next gent I spoke to said well you have the same 3 choices but if we take a down grade he would refund me £77 pounds of which £30 was the admin fee I accepted it as I had had enough and quite frankly would have cancelled the entire booking if it wasn’t for the fact that the holiday was the next day it was 17.30 pm by the time it was sorted I had wasted 2 and a half hours of my life.
The caravan when we arrived was ok pleasant enough and had a deck BUT no furniture on deck !! So what’s the point of it being there if you can’t use it.

I will never !! Be booking a Parkdene holiday again such dreadful service cannot be forgiven.

Great stay at parkdean Sandy Bay!

Service from Mandy in the boathouse - she made our stay! Lovely lady x

Having arrived at the Parkdean Naze Marine site at Walton on the Naze today, we encountered an unexpected issue whereby our booking had been transferred to the Valley Park site, at Clacton, without having any knowledge of this.

Chantelle, at the Walton reception, did her very best to correct the issue and to help us. She also made a phone call trying to transfer us back to the Naze Marine site. Unfortunately this wasn't possible due to our booking that was made via the Sun newspaper.

We therefore travelled on to Valley Park, Clacton where Bev, a most incredibly helpful, kind and understanding lady also made a call to try and transfer us back to our original choice at Walton on the Naze. Paying a little bit extra, and with Bev being incredibly successful, we happily returned to Valley Park to begin our mini break away.

All in all, we really cannot thank Bev and Chantelle sincerely enough for their amazing high levels of customer care and service, along with their immense determination to assist us in every way possible. Both lovely ladies even communicated with each other to ensure that accommodation was ready and available for us at our original site.

So, we truly appreciate everything you both did for us! We are extremely grateful for your huge and very kind efforts! Thank you so much!!!

Bev and Chantelle really deserve this recognition!

*AVOID buying with Park Dean* our owner experience of Park Dean has been extremely disappointing. We brought a Caravan with Park Dean Skegness 18 months ago. It was moved onto the pitch with internal damage and defects. These still haven’t been resolved after repeated “promises of it’s sorted or getting sorted”. We have been told nothing by lies from the management team. There has been 4 Owner Support Managers in that time underlying a fundamental issue with the site management. They really don’t care once you have agreed a contract with them. Think twice before spending your hard earned money with these people. If I could put 0 stars I would.

My experience with Warmwell Parkdean over the past 13 years have been a very enjoyable, relaxing time. with pleasant views and surroundings. The lodges we have stayed in over the years have always been clean and cosy. The staff have always been cheerful and very helpful. Most enjoyable holidays we have had. Have there been any sightings of the deer this year? It was lovely to see them roaming the park freely and especially with their babies. They are so cute!!!!

My nephew Josh Forrest made a booking with the Ayrshire holiday caravan park, it was for the 21/4/23, unfortunately, he did not take out holiday insurance, he paid £189 for 3 nights, his gran has just died and he obviously cannot go on this date, I called park dean spoke to a lovely girl named Kathleen! she said she would put the holiday on hold and wait for Josh to phone, it is one of those live chats on screen, the advisor said he could not give him his money back, Josh explained he doesn't want the money back, so now it has been cancelled, I telephoned the number that is on the website, the girl was lovely and very helpful, she said to phone head office, I did that, it is an automated system and useless, as you can imagine, there has been a death in the family, the funeral is this week, we just want PARKDEAN to honour the booking to a later date and be more understanding, but I cannot speak to anyone, they say on the line the are 'Obsessed' by keeping the customer happy, I am affraid that in this case it is not true and they could easily honour this and put the money from my nephew josh onto a later date

Booked a "luxury" lodge at Southerness. It was filthy and smelling of urine. Blood/other body fluids on mattresses.
Numerous other issues during stay.
Culminated in 6 year old splitting his head open in the "soft" play.
Written complaint submitted at beginning of November and still waiting on response from Management.

Got there had to wait about over 2 hours as caravan was filthy, so stright away spending money we didn't want to. it hadn't been cleaned. Used condoms on the golf course that I payed extra for. Drug bags in the toilets,bent bed frames rats everywhere broken toilets and broken gas cooker in our caravan. Pay more to take dogs the put us in a caravan that floods outside so another huge stress not needed. The food was just vile. My dog wouldn't eat it. They have 4 showers at the pool but kick everyone out at once after 30 mins. The life guard laughed when a 7 year old went under water. Bowling you get kicked of after a set time so just dont bother if you have little kids. There was a few piles of sick when we arrived... they was still there when we left 4 days later. Tryed to talk to someone about the problems I get egnored my daughter has asked we never go on a caravan holiday again! She 11

Bideford Bay - well done as have had a brilliant holiday , great selection of food and a special shout out to Dean and the entertainment crew who put together such a great Halloween event. Great theming and have had a great time !

Just awful experience of this park.
The lodge we stayed in was a Truo lodge it wasn't anything like the images online when booking, the floor plan was different and it doesn't have a dishwasher. The lodge was supposed to be updated for 2022 but the quality of work is the worst I have ever seen, all the radiators in the lodge where leaking water, the boiler was leaking water, the washing machine sounded like it was taking off, the grouting in the shower has holes in it. Upon entering our premium Lodge the place stunk of curry (this smell never went during our two week stay) the floor had a big sticky patch and the toilet had feces on in. The lodge wasn't very clean with cobwebs everywhere the floors sticky and surfaces sticky. The lodge is the worst lodge I have every stayed in. The park is not what I expected at all, the children's indoor play area was closed, the baby/ toddler pool was closed, the sauna was closed, the jacuzzi was closed very disappointing. The outdoor pirate ship play area is a disgrace it's nothing like the pictures online it needs nocking down there is no slide no climbing wall it has massive weeds growing out of, it was patched up with sheets of mdf has holes in the floors and isn't safe in my opinion my children was really looking forward to the pirate ship as well but I wouldn't let them play on it. There are two more parks and both are in a state of disrepair and need updating and tidying up weeds growing all over the place. I raised my concerns to reception and explained I believe I was mis-sold a holiday on the basis the site and lodge is nothing like the online pictures and videos.
All in all the place is a massive let down and I wouldn't recommend it to anyone for the money I paid I feel completely ripped of and won't be staying at a park dean resort again what they advertise and what they deliver and nothing alike.

Will never book with Parkdean again, have been a loyal customer for nearly 14 years, taking my children for a break virtually every year. Originally booked a break over xmas, I received an e-mail in August just saying they have cancelled my holiday as they have decided to upgrade the park. Not exactly ideal when you generally organise a xmas break a year in advance and they give me three months notice. I had to call to try and get on another park as I had booked and paid for additional hotels on the way. I ended up having to pay an additional £300 to get a similar accommodation at an alternative location. I was due to pay the balance this week but due to a health issue we missed the payment day. We phoned the following day to be told they had cancelled the holiday, when I explained and wanted to pay the balance they offered me my holiday but with a day less and over a £100 more. It was like talking to someone from a comedy sketch show. Just not bothered or interested, appalling customer service. All they kept saying was there is nothing they can do. Used to be a great company to deal with, not any more. Avoid this company and look elsewhere.

St Margarets Bay - stayed recently in the Hotel that they have on site. Reception ladies very friendly and told us about the facilties, restaurant etc. We had 2 rooms with inter connecting doors. These were fine, a little tired in the bathrooms but more than adequate for our needs. Tea coffee facilities were supplied and housekeeping kept them replenished each day. Only had breakfast in the restaurant but again this was fine. My only gripe was that the doors to the bedroom rooms were heavy so very "slammy" but not soundproofed and people coming back to the neighbouring rooms at 12.40am was very disturbing. "QUIET" signs should be placed in the corridors for all to see and adhere to after a certain time at night.

Parkdean Bideford Bay

Arrived on site and greeted by friendly staff and give directions to apartment. We had had an awful experience with Pontins the week before and had left 20 mins after we arrived, so we opened the door with a little trepidation. WONDERFUL, clean modern well equipped as good as any decent hotel room in fact better. Over the holiday the staff were pleasant and friendly and very helpful. The food was to a high standard and selection is what you would expect with decent size portions. The complex was clean and well looked after, we were sad when our short stay ended, we would fully recommend and will go back again ourselves. Thank you. Not to spoil the rating but parking is a little limited around apartments but that is being picky. More

Warning about Parkdean Resorts holiday insurance.
Read the small print before adding insurance to your holiday booking. We love Parkdean and have stayed at several of their resorts and have always added insurance due to my wife's worsening health. It used to cost £20, but like everything, it now costs £25. We were due to return to Heacham beach for another week's stay but had to cancel last minute. The problem is that the insurance company wants a letter from our GP, but they no longer issue such letters as it's classed as "private work". They obviously no longer need the money. How the heck can you claim if you can't get a letter from your GP?

DO NOT WASTE YOUR MONEY! I lodged a complaint with ParkDean via their website after arriving at our acommodation at Newquay last month to find door not sealed on arrival, incorrect key left to lock door, no hairdryer despite being advertised and being fobbed off daily by on-site about receiving one. No indoor pool on site as advertised. Activities over-priced and poor value for money. I could go on! Advised by email by customer services team I would have a response within 10 days. 3 weeks later, 5 emails to customer relations (no replies whatsoever!) and countless facebook messages to customer services team who keep telling me to email customer relations and still no further forward. After sales customer service is even worse than the onsite customer service. Never ever again will I book with Parkdean and only wished I had googled them before booking.

Iv always had a good experience with Parkdean every year but this year we thought we would try another site big mistake the site was very clean and well looked after more than I can say for the chalet.
The chalet was filthy dead flies squashed on all the blinds a dirty plaster on floor from other guests rusty and broken utensils no broom to sweep missing blinds at the door broken shower broken toilet roll holder the sliding door on the bedrooms were ridiculous overall very poor unfortunately.

AVOID AVOID AVOID
PLEASE DO NOT USE
Traveled 4and half hours for a holiday which was booked and paid well in advance, only to be turned away with no place to stop and no holiday, my family and I was devastated staff wouldn’t help and still not got all my money back despite having a letter that it was there fault and I would get a full refund for there mistake.

Just to confirm it as be 14 days and still not received all my money back even after several phone calls