Papaki Omdömen 

Εξαιρετική και σταθερή υπηρεσία! Ως επαγγελματίας χειροτέχνης, η σωστή λειτουργία της ιστοσελίδας μου και του email μου είναι ζωτικής σημασίας για τη δουλειά μου. Το Papaki μού προσφέρει σιγουριά και, το κυριότερο, άμεση και ανθρώπινη τεχνική υποστήριξη όποτε τη χρειάστηκα!

Professionalism!!!! Great response time and easy-to-use application.

I have trusted them since 2009, and they have offered professional support throughout all these years. Always polite, respectful, and guided by genuine social sensitivity. I highly recommend them!

No friction in the journey. Follow ups on important info, not spam on marketing topics.

Μεγάλη ποικιλία υπηρεσιών. Χρόνια τώρα δεν αντιμετώπισα κανένα πρόβλημα. Το συνιστώ ανεπιφύλακτα.

Άμεση εξυπηρέτηση όποτε χρειάστηκα βοήθεια

Doesn't renew domain for a month. Updated credit card twice. No response to my ticket. Chat window closes when I am #1 in queue. Website needs incognito window to login. What else do you want me to say?

The latest update took everything user-friendly about Papaki and ruined it. It is blatantly obvious they didn't consult a UI/UX designer for the new interface—it’s clunky, confusing, and looks like it was designed solely by backend coders.

On top of the terrible design update, you can't even get help when you need it. I sat on live chat for over an hour with absolutely no reply. I’m currently looking into moving all my domains and hosting away from them. Proceed with caution.

Terrible customer service. You should definitely avoid them. Ever since Team Blue acquired Papaki, things have gotten significantly worse

We have been using their web hosting solutions for about 6 years and we have received great support and platform stability.

We have been customers of Papaki for a long time, but unfortunately our recent experience caused serious disruption to our business and was handled very poorly.

For around one week, our production platform was experiencing continuous 500 and 502 server errors. During this time:

- users could not log in properly,
- lead forms and business operations were disrupted,
- paid advertising campaigns continued running while conversions were lost,
- and our team spent countless hours trying to investigate the issue.

From the beginning, support repeatedly insisted that the issue was related only to our application setup (WPML, redirects, caching etc.) and not to the hosting environment.

However, after exhausting almost every possible troubleshooting scenario together with our developer, we specifically asked Papaki to re-check the PHP memory limit configuration because we remembered that approximately 9 months earlier we had already requested a permanent increase for the exact same plugin (WPML) and similar instability issues.

At that time, the memory limit had been increased for our environment. What was never communicated to us, however, was that this increase was apparently temporary and would later be reverted without any notification.

After we insisted on testing this again, Papaki increased the memory limit back to 768MB.

Immediately after this change:

- the platform became stable again,
- the login issues disappeared,
- repeated tests worked normally,
- and the 500/502 errors stopped.

This happened instantly after the memory adjustment.

Despite this, support still avoided clearly acknowledging the role that the reverted memory configuration played in the outage and continued trying to attribute the issue mainly to the application itself.

What we found most frustrating was:

- the lack of transparency,
- the fact that such an important configuration change was reverted without notification,
- the amount of time lost investigating an issue that ultimately stopped as soon as the memory limit was restored,
- and the overall handling of a very serious production incident affecting a real business.

To be clear: WPML is a very widely used multilingual WordPress plugin and its higher memory requirements are publicly documented everywhere online. We were not dealing with some unknown or rare technical situation.

While the platform is currently stable after the changes were applied again, the financial and operational impact caused during that period was significant and could have been avoided much earlier.

I sincerely hope Papaki improves both its technical escalation process and its communication with business customers in the future.

We’ve been working together for nearly 10 years. We’re very satisfied with both the service and the support.

C. Bletsis
IT Manager at
Prosperity Bay Shipping Company Ltd

What sets Papaki apart is its excellent customer support, especially through phone and email.

i usually buy domain names from this company and i am realy pleased from their service
fast and reliable with no mistakes

I've been client about 13 years ago. When company sold prices goes very high. Now except gr domains other services are expensive than others.

Είχα πολύ καλή εμπειρία με το Papaki. Η αγορά domain και SSL έγινε εύκολα και γρήγορα, χωρίς προβλήματα. Το control panel είναι απλό και κατανοητό και η τεχνική υποστήριξη με βοήθησε άμεσα όποτε χρειάστηκε. Οι τιμές είναι λογικές και η εξυπηρέτηση επαγγελματική. Το προτείνω χωρίς επιφύλαξη.

I have been using PAPAKI services for years to register urls and I am very satisfied.