I've never seen such awful service in my life. The woman asked what we wanted, then said that unless we decided immediately, she would not serve us (we simple wanted to review then menu to decide.) Sh... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good val... Se mer
One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's... Se mer
Företaget har svarat
I ordered for my son. Being a tourist, I didn’t know about the ice cream so asked the lady at the desk for help. She was busy with her phone and did not even look at me and pointed me to the pictures... Se mer
Företagsinformation
Skrivet av företaget
The UK's original ice cream roll company - we make ice rolls 'in front of your eyes' within a fun, playful environment within 60 seconds! We also a DIY kit so you can now make these delicious treats from the comfort of your own home!
Kontaktuppgifter
221 Workspace Group (Canalot Studios), 222 Kensal Road, W10 5BN, London, Storbritannien
- info@pan-n-ice.co.uk
- pan-n-ice.co.uk
3,7
Medel
213 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service good ice cream lovely
3 juni 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi J,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Tasted really good
Tasted really good service could’ve been a bit quicker
3 juni 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Emma,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Yum and fun to watch them create for…
Yum and fun to watch them create for the kids
3 juni 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Louise,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Rude staff
Staff were miserable and impolite.
Lady with long black hair was clearly frustrated it was busy which I completely understand but shaking her head and telling us to just go and wait until called when it is not clear to do so was not great.
Not friendly and makes a fun experience no longer enjoyable… extra star was only because the food was nice
2 juni 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Rosie,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Best ice cream in west london
The shop has an eye catching design and a very friendly team of staff
The technique is amazing and the flavor of the ice cream feels like heaven in your mouth
2 juni 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Adrianna,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
No tickles in the toes..
No tickles in the toes I'm angry about the customer service
12 juni 2022
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Mario,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
The queue was a bit long but I like the…
The queue was a bit long but I like the different choices they have
30 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Lorena,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Lucas and Connor in westfield
Amazing customers service in Westfield and the ice cream is so yummy!
Thanks to Connor and Lucas to be super friendly.
30 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Alessio,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Amazing ice cream
30 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Paula,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Poor staff
Poor staff! Rude! Can not speak to customers! Took forever! Needs more staff
29 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Kimberley,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
I've never seen such awful service in…
I've never seen such awful service in my life. The woman asked what we wanted, then said that unless we decided immediately, she would not serve us (we simple wanted to review then menu to decide.) She then made us wait over 20 minutes, while she prepared stock to put in the freezer, instead of preparing our active order. Utter disgrace. This woman has no business working in customer service
26 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Taste was amazing,fresh and hygienic
26 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Benazir,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Svar från Pan-n-Ice
Hi Reggie,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Svar från Pan-n-Ice
Hi Simon,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Sickkk nice taste
17 juni 2022
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Mohammad,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Service was disgusting
Service was disgusting. The line is always long and there is never enough staff. Today we waited while the man was on his phone choosing music. Then told me to wait while he sorts himself out. The staff need customer service training considering the price we’re paying for rolled ice cream.
15 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Chanelle,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Best customer service by staff…
Best customer service by staff Shepherd’s Bush Westfield
15 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Hamza,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Svar från Pan-n-Ice
Hi Abhi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Absolutely delicious
Very nice experience it's very worth and delicious you can buy this undoubtedly
13 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Anjali,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Excellent service
13 maj 2023
Omdöme utan inbjudan
Svar från Pan-n-Ice
Hi Anjum,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.