Pakwheels Omdömen 5

I placed an order for floor mats for my Suzuki Swift from PakWheels and received the wrong product on March 7th, 2025. I immediately reported the issue with photos and videos, clearly showing the mats did not fit my car. Despite reaching out the same day, I was met with delayed and repetitive responses asking me to resend videos and reinstall the mats—something I had already done multiple times.

After weeks of back-and-forth and no real resolution, I was finally told to return the item at my own cost. I sent it back promptly and provided all required proof of delivery by March 28th. However, as of today (April 15th), I am still waiting for my refund.

What frustrates me the most is the complete lack of urgency from their side. I had to follow up constantly just to keep the conversation moving. Their responses felt robotic, and no one took real ownership of my case.

What went wrong:

Wrong item delivered.

Poor customer support and extremely slow responses.

Repeatedly asked for the same proof.

No proactive communication.

Refund still pending after more than a month.

This experience has been stressful and disappointing. I expected better from a platform like PakWheels. I hope they take customer complaints more seriously in the future.

They charged me 4950 for a month add and they deactivated my ad just after 13 days and asking to pay 2950 again.

Total non sense they inspected my car and take 5000, a person came and told me that my car is repainted from on part and it was not. Then i tried to contact the person to sort out but no one come to solve it. I lost my money, time. Please dont ever use there sell it for me services.
Yasser Rehman Khan

Very useful and easy website to sell and purchase car, bike

very very slow website , its loading and loading when ever i click on any item i have 10mb speed of internet but i can access my destination on this website. remove it or fix it . there is no option to choose any vehical for purchases.