Pajar Canada Omdömen 

Received Pajar boots for christmas, unfortunately they turned out to be way too big and I tried to exchange them. Unfortunately all of the popular size seems to be unavailable for almost all products on their page so I requested a refund and shipped the boots back.
It's been over a month now and despite numerous emails it has been incredibly difficult to reach a human and not just Ai bot after AI bot. Even when requests were escalated to human customer service, our email were left unanswered for weeks.
After weeks of trying I finally received an email from a representative and was told the reimbursement would be done on the same day, yet we are still waiting over a week later.
We ended up finding a phone number online and we were finally able to speak so someone and the reimbursement was processed.
However this took over a month of back and forth and unanswered email and generic AI bots communication, this is Highly disapointing of a Montreal/canadian business.

Too expensive compared to its quality. Bought two of their boots none last more than 2 months. If you are looking for quality I don’t recommend Pajar boots.

I purchased winter boots for my son, came with a broken zipper. Pajar confirmed they received the item on the 20 December 2025. As of today, 20 January 2026, I have no refund, no answer to my request and questions by email or phone.

I sent a return back to Pajar, which they received over 9 days ago and I can't find any information about the item I wanted in exchange for the return. I've called several times as well as left several emails and haven't heard a word.
Now I understand why there's a message on their web site that asks people to be respectful when dealing with a representative, although I haven't been able to speak with anyone or email with anyone except an AI bot.
I will never order from them again and will call my cc company to cancel the transaction if I don't hear back from them today.

2 stars. One for each season. Pajar Mirko snow boots sole cracked at spot where grippers join after two seasons of normal city wear. Cracks appeared and water seeped into the inside soles. (There was obviously no incentive to write this review). Btw, Pajar only garantees the boots for 6 months. Paid almost 300$. Very disappointed.

Pajar is the absolute worst company that I have ever purchased from. I ordered a women’s small coat during Boxing week and received a medium. I have reached out through e-mail 6 times, made countless online requests, sent pictures and left 2 voicemails and have still not heard back from a human only an automated AI response. I went online and printed off a return label and returned the jacket hoping that this would help and still I have not heard anything back, no replacement tracking order though AI told me that this would be sent days ago. UPS is showing that the jacket was returned to Pajar successfully. Unbelievably bad customer service. Sent another request for a human to contact me today. If I do not get a response I will be forced to dispute this with my credit card company. Disappointed because my previous orders have been fine.

I usually do not do this, but I am extremely frustrated and disappointed. I have been trying to contact them, and my two emails never received a response. My order was never delivered, and FedEx has no idea where it is. I will be filing a complaint with my credit card company, as this is essentially theft. This is the worst customer service I have ever experienced, and I will never purchase anything from them again.

Purchased the Aveda Suede Women's Heritage Boots. I purchased a whole size bigger as reviews indicated going a whole size bigger and I'm glad I did. The boots are gorgeous. Zipper is easy to do up and down and easy to hold. Shearling centre is soft. This boot appealed to me because it is also a bit more dressy with the heel and I LOVE it. They are not heavy. Delivery was only 3 days after my order. I did not need to contact customer service as I am very happy. I snapped some pics as well but unable to post them.

I ordered 2 jackets from Pajar Canada for the first time. My order arrived but it was one item, gloves, which I did not order. Any attempt to follow up with the company leads nowhere. Their customer service website options only connect you with an AI bot. Their phone customer support only directs you to a voicemail option where your calls are not returned. I've only just now seen how many poor customer experience reviews are out there for this company.
I have started messaging Pajar Canada brand partners and online influencers directly to let them know. I can't imagine people will want to continue promoting this company once they realize how many customers are not receiving what they ordered, and/or not receiving customer support- basically getting scammed.

Edit: I did not receive any response or resolution from Pajar Canada until I commented on their social media pages and rated my experience here on Trust Pilot. I've now received a tracking number for a reshipment - but had to spend time highlighting the issue publicly online before receiving any support.

I tried to exchange a pair of boots bought on sale on Black Friday and despite having the pair in my size on their website, it was not available in the return portal. I emailed customerservice asking if they could help me with this exchange and after several confusing messages from their AI, a real person responded and helped me. They suggested that I return the boots and buy them again and agreed to give me the same discount that I received on the black Friday promotion. I did exactly as I was instructed, and the the Boots never came. It took weeks for them to resolve this, despite me emailing several times in the process. Close to the end of December, they canceled the purchase. The way they strung me along caused me to miss out on all the Boxing Day boot sales. I tried emailing them to ask if there was an accommodation they could make and voice my displeasure. I got an AI response and no human followed up. This company does not do proper business and I advise buying anything from them.

Pajar does not stand behind their products. I bought an expensive pair of waterproof snow boots (Sira) and had only worn them less than 2 weeks total when water started penetrating the boot, rendering them useless. Because I had them longer than 6 months, they wouldn't do anything about it, even though I sent them pictures showing that they still looked brand new...because they essentially were! I will never buy from them again. When you pay that much for a boot, you expect better quality. I guess there's a reason they don't allow reviews on their website. Stay away from Pajar if you're looking for well made boots.

I bought a pair of mittens (largest size they had) and they did not fit over my very narrow sleeve jacket. Clearly this is a design issue, not a fit issue. They wanted to charge $9 for return. When I called to ask for the fee to be waived, I was told that this is my problem and definitely not a design issue and if I don't like it to get a bigger size (there isn't one). Of course they don't allow reviews on the site and the return fee was also hidden in the fine print.

I ordered a pair of boots from the UK as a Christmas present for my son who lives in Montreal. They did not arrive in time and have still not been despatched. Have emailed to chase delivery twice and just get an apology with no confirmation of a firm delivery date.
They asked if I wanted to elevate my complaint which I did, but still no communication as to when the item will be delivered.
On the website the boots have now been reduced and are out of stock, but Pajar have not been honest enough to inform me that they are unable to fulfill my order.
Very disappointing and I see from other reviews that they do not operate their customer services with any integrity or valuing of the customer experience.
I will be emailing requesting a full refund and wait to see how efficient they will be with that.

I purchase a pair of pajar order #usa50806
noralp sneaker boot, i wore it about 3-4 times and the eyelid lace rip right out , for a 245$ with shipment this is trash, very low quality, I had an older pajars and lasted a long time but this are just very poor quality, I sent Pajar several emails and no reply whatsoever..

I received a response from Pajar and they made good in a return AS THEIR EMAIL WENT INTO THE WRONG BOX, I'm very happy with the way they resolved this matter quick and could not asked for more, thank you pajar.
Second update;
PAJAR OFFER AN EXCHANGE AND I PAID THE DIFFERENCE , MY ORIGINAL PURCHASE WAS RETURNED AND IT ARRIVED THERE ON THE 16TH JAN, I HAVE NOT HEARD OR GOTTEN ANY INFORMATION ABOUT MY EXCHANGE AND WINTER IS ALMOST OVER........ PAJAR sucks , any call goes to vm or dealt with AI, nobody there, do not deal with this mickey mouse company, very disappointed.

I paid over $500 for this pair of boots (pajar heritage) and in less than three years they have literally fallen apart. Despite normal use, the boots have completely lost their waterproofing, the outsole is deteriorating, and both the insole and midsole are breaking down. Pieces of cork inside the boot are crumbling and coming out.

I even had the boots repaired by a professional cobbler, but the issues persisted and continued to worsen. This level of deterioration is unacceptable for footwear at this price point.

Ironically, I have owned boots costing under $150 in the past that proved to be significantly more durable and reliable than these. Based on my experience, I cannot recommend these boots and am extremely disappointed with their overall quality and longevity.

I made a huge mistake ditching my old North Face boots for these Pajar “-40°C” boots at $599 CAD. My North Face pair (half the price, 5+ years old) kept my feet toasty in -35°C blizzards. These Pajars? Frostbite in 10 minutes at -28°C.

I used to love Pajar. Product quality has gone down, and the customer service is absolutely atrocious. I will never be purchasing anything from that brand again.

Les bottes de ma fille ont duré à peine 3 semaines avant que la semelle ne se décolle en marchant. J'ai contacté la compagnie, qui exige une facture pour remplacer ou rembourser. Comme tout le monde, je ne garde pas les factures de chaussures/bottes qui ont commencé à être utilisés. Pour une compagnie qui parle de durabilité et qui se dit haut de gamme, c'est franchement décevant. J'ai tenté de leur expliquer ceci et je n'ai pas eu de réponse. Je n'achèterai plus jamais cette marque, ce qui est dommage, car je souhaite encourager les compagnies canadiennes.

I bought the chelsea boots from pajar . They were on sale at 130$ . The regular price seems to be around 500$ . It does really not worth the price . Its not real leather and I wore them twice just in the office and travelling by car and i can already see scratches on the leather . Im so disappointed I thought it was good quality and that it was gonna last me many years . Im already very disappointed. Im not bying from them anymore

On November 25, 2021, I bought a pair of Pajar winter boots for $283.35—because nothing says “Canadian winter readiness” like dropping nearly $300 on footwear that should be built to survive at least a couple of snowflakes. Fast-forward to mid-January 2023, and the lining inside these boots was deteriorating faster than my patience. They became so uncomfortable they gave me blisters the size of moguls. To complete the ensemble, one zipper also broke. Keep in mind: these boots saw a maximum of six months of wear. I’ve owned cheaper boots that lasted longer… and caused significantly less emotional damage.
On January 19th, 2023, I contacted Pajar customer service through their online chat, which felt eerily like stepping into the plot of that TV show The Chair Company—you know, the one where you start wondering whether the business is actually a front for something else, because no legitimate company could operate with this level of chaos and lack of accountability. Multiple days of back-and-forth (on a live chat - they took DAYS to respond on a live chat), photo requests, and head-scratching responses later, they triumphantly announced they’d fix the zipper—but only if I paid for it, because I had owned the boots for “more than six months.”
They only stand by their workmanship for SIX MONTHS?!? These are $300 boots, not a toothbrush! They then claimed the boots were “almost three years old.” Absolutely false. I have receipts. Screenshots. Probably even security-cam footage of me clicking “purchase.”
I explained (again) that the real issue was the deteriorating lining that made the boots unwearable. And no, it is not reasonable to expect someone to mail their only pair of winter boots across provinces in January and wander around like a frostbitten pioneer while waiting for an undetermined repair timeline.
I asked to speak to a manager. Denied. I proposed three reasonable solutions:
• A refund
• An exchange
• Or allowing me to take the boots to a local repair shop at Pajar’s expense
All three were shut down without hesitation and I was told they were doing me a favour by offering me a repair at my own expense. Oh! My bad! Was I supposed to say thank you?
In the end, the boots fell apart, the customer service fell short, and I fell into a spiral wondering whether Pajar Canada is a footwear company, a front, or just a performance-art piece about disappointment.