Terrible - go directly with courier companies
Terrible. Paid nearly £50 for a delivery to cover £700 compensation and used Evri courier. Packaged it the way their guideline says with foam pads and put extra bubble wrap around it that must be about 20cm thick all around it and put inside thick cardboard box. Took them 2 attempts to delivery and when the receiver got the parcel the packaging looked like they have been playing football with it and the item was broken inside. Created a claim but can only send them 3 pictures and one of them is a label. They say the package wasn't packaged to their guideline so they wont pay any compensation. I argued it was but because they can see bubblewrap they think that is all I used. I explained that was just an extra bit of packaging but still reject it by sending me a templated email. Asked to speak to a manager and still nothing. Do not use them and go directly with courier companies.








