Terrible company stole my money. Booked a weekend stay in London, booking id: 5165380269/OXMZ5633 Received a message from them two days before the stay saying your booking has been cancelled and re... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Trustpilot removed my review because Oyo said I wasn’t a genuine customer. I am and I have provided the evidence. Avoid this company - there should be a regulatory body so places like this are shut do... Se mer
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Well, this was a great stay at very affordable price, honest, prompt and polite staff, clean rooms, toiletries, location, parking, all good there Highly recommend 👍
Went on the website to price a booking. Did not think I had completed a booking but then got an email confirmation. Tried to cancel (I had not provided payment details) but links don't work, emails a... Se mer
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Företagsinformation
Skrivet av företaget
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Kontaktuppgifter
Indien
- www.oyorooms.com
1,6
Mycket dålig
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
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Awful company DO NOT use them
NoI have been waiting for 2 weeks for my refund for cancellation made well within cancellation timeframe. Customer service is useless and there is no escalation process. They have also ignored my emails. Avoid using them.
Thanks for reply I'm not keen on sharing my booking ID on this chat, can you call me on 07587072692.
You haven't contacted me yet. I hope that your reply was genuine and not just to try and make you look like you cared and wanted to help resolve the issue.
REPLY
You haven't phoned me and your reply does not move this forward. Here's the booking reference MDN14981.
REPLY
When will you process my refund?
REPLY 29/6/2026
Can you please give me a date when my refund will be processed.
REPLY 29/6/2026
That reply is just fobbing me off with another generic response rather than actually answer my question or do anything. I want to know when you will refund me. You have a legal responsibility to comply with your T&C's.
REPLY 30/6/2026
You do not care about my experience or have no intention in processing my refund. You are the worst company I have ever had the misfortune of dealing with.
10 juni 2026
Omdöme utan inbjudan
Svar från OYO Rooms
Hi, we'd like to inform you that your refund has already been processed. The refunded amount will be credited to your original payment method within 7–14 working days, depending on your bank's processing timeline. If you need any further assistance, please let us know—we'll be happy to help. ~RK
Cancelled booking
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
20 juni 2026
Omdöme utan inbjudan
Svar från OYO Rooms
Hi, we sincerely regret the inconvenience caused by the delay. We'd like the opportunity to investigate your refund concern. Please share your Booking ID, registered phone number, and email address, and our concerned team will look into the matter and assist you further.~UC
Booking Details (ID NUIM2351)
I made this booking back in January when the price was £69 for the night, pay at the hotel. This was confirmed on the booking email. As we are now getting close to the date i wanted to double check the booking and if possible make payment.
Using the link in the confirmation email the price to pay is now £300.
I attempt to use the chatbot to dispute this, to no avail, so being within the free cancelation window i find alternative rooms at a cheaper price and attempt to cancel this one.
I say attempt, as the OTP doesn't come through, and when i finally get one through it doesn't work. I attempt this several times.
I decide to call their customer service number, and get a voice mail that points me back at the bot.
I also find an email address within the guest policy document, send an email to this address, only for it to bounce back as undeliverable.
I have never known customer service as poor as this. I'm expecting to have to deal with my credit card company after my weekend away.
Do not use this company for hotel bookings, or anything, they are not fit for purpose.
Edit made 26/06/26
Despite providing OYO with the details requested through trustpilot i have had no contact from them. In fact they have just confirmed my booking within the app despite my email to them on 23/06/26 cancelling the booking due to the failed attempts to cancel via the app.
This is continuous poor service from an online platform
23 juni 2026
Svar från OYO Rooms
Hi Kalli, we sincerely apologize for the confusion and concern caused by the payment notification you received. Due to a system-related update during the migration of your booking to another property, an incorrect payment notification showing a balance of £300 was automatically generated. Please be assured that your booking had already been updated to a complimentary stay, and no payment was or will be charged to you. We understand how this experience led you to cancel the booking, and we regret the inconvenience and frustration it caused. Your feedback has been shared with the relevant team to help prevent similar issues in the future. Thank you for bringing this to our attention, and we apologize once again for your experience. ~RK
Svar från OYO Rooms
Hi, thank you for taking the time to share your feedback with us. We truly appreciate your input, and your satisfaction is very important to us. We remain committed to continuously improving and enhancing your experience. ~SP
The room was comfortable
The room was comfortable, and with the staff being so helpful had an amazing experience.
5 juni 2026
Svar från OYO Rooms
Hi Stalon, thank you for your kind feedback! 😊
We're delighted to know that you found the room comfortable and that our helpful staff contributed to making your stay an amazing experience.
Your appreciation means a lot to us and motivates our team to continue delivering exceptional hospitality. We look forward to welcoming you back for another wonderful stay soon.~UC
Svar från OYO Rooms
Hi Sonit, we truly appreciate your rating and are glad our service met your expectations. We remain dedicated to delivering impeccable experiences and look forward to welcoming you again, ensuring the best rates and exclusive benefits for your stay.~UC
Excellent
Had a wonderful stay thankyou for the Excellent hospitality ❤️👍 The Room was cozy, neat and clean🙏🏼👌
17 juni 2026
Svar från OYO Rooms
Hi, thank you for your feedback. We appreciate you taking the time to share your experience with us. Your satisfaction is important to us, and we remain committed to continuously improving our services. We look forward to serving you again in the future. ~SP
Svar från OYO Rooms
Hi Surbhit, thank you for your lovely feedback! 😊
We're delighted to hear that you found your stay welcoming and homely. Creating a warm, comfortable, and inviting environment for our guests is something we truly strive for.
Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay soon. ~UC
Food was great.
17 juni 2026
Svar från OYO Rooms
Hi Sweta, thank you for your wonderful feedback! 😊
We're delighted to know that you enjoyed the food during your stay. It's always rewarding to hear that our guests had a satisfying dining experience.
We look forward to welcoming you back soon for another enjoyable stay and great culinary experience.~UC
Svar från OYO Rooms
Hi Ravi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
Amazing experience
17 juni 2026
Svar från OYO Rooms
Hi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
Svar från OYO Rooms
Hi, thank you for your valuable feedback. We greatly appreciate you sharing your experience with us. Ensuring your satisfaction is important to us, and we are committed to continuously improving our services. We look forward to the opportunity to serve you again. ~SP
It was pleasant stay
It was pleasant stay. Everything was well organized and comfortable.
17 juni 2026
Svar från OYO Rooms
Hi Ramsey, thank you for taking the time to share your feedback with us. We truly appreciate your input, and your satisfaction is very important to us. We remain committed to continuously improving and enhancing your experience, and we look forward to welcoming you again soon. ~SP
Svar från OYO Rooms
Hi Rohit, thank you for your feedback! 😊
We're delighted to hear that you had a comfortable stay with us. Providing a pleasant and relaxing experience for our guests is always our top priority.
We truly appreciate your support and look forward to welcoming you again soon.~UC
The accomodation was comfortable .We…
The accomodation was comfortable .We had very pleasant stay .
17 juni 2026
Svar från OYO Rooms
Hi Raju, thank you for your kind feedback! 😊
We're delighted to know that you found the accommodation comfortable and had a very pleasant stay with us. Your satisfaction is our greatest reward, and we're glad we could contribute to an enjoyable experience.
We look forward to welcoming you back for another comfortable and memorable stay in the future.~UC
Quick service
17 juni 2026
Svar från OYO Rooms
Hi Veerababu, we're delighted to hear that you're satisfied with our services! We look forward to welcoming you again and making your future stays even more enjoyable. Keep choosing us for your accommodations, and get ready for more fantastic experiences!~UC
Svar från OYO Rooms
Hi SUmit, thank you for your wonderful feedback! 😊
We're thrilled to hear that you enjoyed every moment of your stay with us. Knowing that you had a memorable experience and would highly recommend us is truly rewarding for our team.
We sincerely appreciate your support and look forward to welcoming you back for another exceptional stay in the future. 🌟~UC
Svar från OYO Rooms
Hi Shaurya, thank you for your wonderful feedback! 😊
We're delighted to know that you had such an exciting and enjoyable experience with us. Your kind words mean a lot to our team and motivate us to continue creating memorable stays for our guests.
We look forward to welcoming you back soon for another amazing experience. Safe travels and see you again soon! 🌟~UC
Svar från OYO Rooms
Hi Balaji, thank you for your feedback! We're delighted to know that you liked the location and had a pleasant stay with us. Your kind words are truly appreciated, and we look forward to welcoming you again for another wonderful experience in the future. 😊~UC
Svar från OYO Rooms
Hi Anas, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. We look forward to hosting you again. ~SP
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