Problème de sauvegarde snapshot. OVH à identifié le problème rapidement et m'a donné une solution car il avait un conflit entre Cpanel et la sauvegarde(snapshot). Service technique avec une très b... Se mer

Plats
Byt platsAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection. Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50%... Se mer
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I’ve been using OVH since early 2025, renting a dedicated server for $64/month. At the beginning of this year, my server suddenly became inaccessible. I reported the issue immediately, and their... Se mer
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CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Se mer
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Företagsinformation
Om OVHcloud - Canada
Skrivet av företaget
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.

Kontaktuppgifter
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Kanada
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service. I rented a dedicated server from them back in 2016, and it hasn't gone down once in the past nine years. Over that time, I've spent around $500K on their platform—truly reliable services.

Svar från OVHcloud - Canada
Ovh la chute
Ovh, ils etaient les meilleurs des meilleurs des meilleurs en 2004. A l'epoque je ne jurais que par eux. Mais en 20 ans la qualite c'est effondree. Il y 3 ans ils ont decide de multiplier un truc comme par 600% leur factures. Oops.
Et maintenant ils m'ont jeter dehors par erreur. En fait leur systeme de paiement ne marchait pas, j'ai paye mon serveur comme tous les mois, paiement accepte puis une heure apres refuse. Bon je repaie. Paiement accepte puis une heure apres refuse. Je fais cette operation au moins 8 fois. Puis voyant que le paiement ne passait pas j'ai prit un serveur ailleurs et j'ai migre. Pas le choix. Soit je migre soit je perd tout. D'ailleurs mon sserrveur a ete coupe juste apres. Bon bien j'ai migrer. Et mon nouveau provider le paiement ca fonctionne.

Svar från OVHcloud - Canada
Altair was nice and willing to help
Altair was nice and willing to help, solved. Thank you!

Svar från OVHcloud - Canada
OVH is still a solid and affordable hosting option
I have been an OVH customer for many years through 2 different business accounts. Their service always offers really good products for the price. The only thing I miss from the previous years is the lack of official support for VMWare ESXi on their dedicated server although it works if manually installed through KVM/IPMI, with some quirks for their /32 public IPv4 address and out of subnet host route gateway. Unfortunately the day after we migrated some critical services from another cloud provider to a new OVH dedicated server, a datacenter incident took down our server for over 8 hours, interrupting our business operations. However the 99.95% uptime SLA policy was honored on the CS11269441 support ticket. After this I hope for a solid service for the upcoming years and also hope they bring back support for ESXi on the unmanaged servers, at least offering the required guidance and tools to make it work with their unusual public IPv4 address scheme. Finally I hope they further expand with a datacenter in South America, a service provider like OVH is really needed in this region.

Svar från OVHcloud - Canada
Service and performance were amazing…
Service and performance were amazing but prices were slightly above what I was expecting to pay. Nonetheless, customer service still proceeded to help me with this issue despite me being in the wrong.(CS11235828). Excellent service, highly recommend

Svar från OVHcloud - Canada
Poor Technical Support, Excellent Customer Service
I have been with OVH for several years and never had an issue until now. A production server that i had for several years failed for no apparent reason and their technical support did nothing to help, I had to move all backups to a new environment and had to deal with over 40 clients complaints.
Customer service was much better and released me from the commitment early and processed a refund for the month (ticket CS11210598). I have another server with them which i will likely keep with them, customer service is excellent but support is extremely poor..

Svar från OVHcloud - Canada
Refund for a service which was automatically renewed
Two days ago (Jan 2) I was automatically charged $92.28 USD for services I don't use anymore. I requested a refund since I have not made use of the services but the representative said unfortunately it is too late. The representative said that I have a 24 hour period to make this anticipation. Nowhere have I seen this and it is quite frankly ridiculous.
I have requested refund for this amount as with any other service if you requested in a timely manner you get a refund.

Svar från OVHcloud - Canada
OVH Canada
Specifically, OVH Canada, support is great. Gabriel was very helpful and kind. Thank you!

Svar från OVHcloud - Canada
CS11140343
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois certains commentaires à propos d'OVH qui ressemble beaucoup à ce que l'on retrouve sur des forums alimentés par des personnes qui devraient s'abstenir. J'ai le goût de dire ... si vous choisissez de travailler avec des professionnels, comportez vous comme tels. Lisez avant de cliquer !
Bon courage à toutes vos équipes et merci de nous offrir la structure dont les PME ont besoin pour proposer des services fiables !

Svar från OVHcloud - Canada
I used OVH Cloud for a month and it…
I used OVH Cloud for a month and it gave me problems, but their VPS can improve the domain. I couldn't install it, but they'll give me my money back. Everything's fine. :)

Svar från OVHcloud - Canada
Great service by OVH CS support team
Great service by OVH CS support team

Svar från OVHcloud - Canada
OVH CANCELING THE ORDERS
At first, everything was fine. I purchased a dedicated server and it was set up in about an hour with no issues at all. Later on, I started ordering IP addresses every few days. Eventually, when I tried to place another IP order, it said "additional verification required" and that it could take up to 48 hours. About a day later, the order was canceled. That's when the problems began.
When I contacted live support, they told me I needed to update my account information — basically giving me generic responses. Anyway, I updated everything and tried ordering again, but the same thing kept happening. I submitted tickets, and a support agent named Gabriel N. told me to place the order again and that it would be manually approved this time. I did that, but once again, it was canceled after 2 days. Just ridiculous.
Since they started responding extremely slowly, I went to the Public Cloud section and activated a project. I placed around 100 small orders, and only then did they finally notice. Clearly, they only pay attention when it suits them.
Then the system created a ticket saying I needed to upload documents. I had already told live support I was happy to complete a KYC verification if needed. The ticket said to upload documents via the "My Documents" section — which doesn't even exist in the customer panel. Total joke.
I contacted live support again and they told me to send the documents in the ticket. So I did — front and back of my ID. Then they asked for proof of address, which I downloaded as a PDF from an official government website and sent it. I've been waiting for days now.
This is honestly the most frustrating and ridiculous process I've seen. I'm an active customer, and you're doing a fraud check? For what? If this were my first order and I was using a VPN or something, I’d understand. But I’ve already been using your services.
My service is close to expiry — what if I can’t renew it in time because of this mess? Will it be canceled too?
Do NOT order from here. They don’t even know how their own system works.
Account: as371715-ovh

Svar från OVHcloud - Canada
OVH is not a reliable server provider.
Edited after OVH reply (20th May 2025):
If you have seen the ticket carefully, then you might have seen screen shots of the email that I received from your abuse team.
And if you have carefully seen the ticket, then I repeatedly asked that "Please point out where is the technical detail in the email"
My only question that stayed for long is that where is the technical detail?"
If you have seen the ticket then you might have noticed that your team says they don't have access to abuse team.
You take down a production server, and you say that you don't have access to abuse team. Is this not a shame on OVH?
**** How was it fixed? *****
After days of research on internet I figured out that you don't have your own abuse detection system. You use Netcraft. I directly contacted Netcarft and they gave me issue number 68604359. After providing screenshots they agreed that they flagged the portal in error. You can see the issue if your fake abuse team has any access to them.
Once Netcarft clear the flag, the next day I received an email from your fake abuse department that your ticket has been closed. Other than this they never replied to any email, even after updating my email address, as suggested by your so called support.
--------- Original Review ------
We’ve been an OVH Cloud customer for over 11 years. Our leased server supports our tracking and communication software and serves around 3,000 GPS devices in a live production environment. On April 1, 2025, we received an email from abuse team claiming a phishing website was hosted on our server. As an immediate action I stopped the website. Still, on the third day OVH hijacked our production server.
** What was the business impact? **
1. This server listens to approx. 3000 GPS tracking devices installed on commercial trucks and trailers. All of our clients lost connection with their vehicles.
2. Server hosts a communication system where dispatchers send live instructions to drivers on road. All clients lost connection with their drivers, and this caused missed deliveries causing financial loss to our customers.
3. Several other automations stopped.
All of a sudden we had to migrate to a different server that we kept spare for urgencies.
To understand the issue I created a support ticket and also called them to understand what was wrong. Support team told me to reply to the same email that was received from abuse team and assured that they will tell you. I replied to that email multiple times. But never got any reply from abuse team.
I kept asking OVH support via tickets. But support kept saying that they don't have access to abuse team. Now we are in a business critical situation:
1. The domain they mentioned in the abuse email has nothing objectionable. It is a staging environment for testing our live application.
2. Because this domain was flagged by OVH, we have exact same web app running in production which we are keeping down because we are afraid of same wrong action on other server.
** What are we looking for?
we appreciate that OVH does not allow phishing website. But the website they flagged is a normal web application used by our customers. Only those users can use them who were signed up by their employers.
--We need to understand what was exactly on website that abuse system flagged the domain and hijacked our server even after the website was immediately taken offline.
--We need detail, so that we could take care of objectionable things on several other applications running on different ovh servers.
OVH team permanently closes tickets after stating that abuse team has provided sufficient detail. But abuse team just stated a domain name and nothing else in the email. To keep the conversation on, I create new tickets.
I am keeping tickets open but they send a ready-made reply that they dont have access to abuse and ask to contact abuse team, but abuse team never replies.
So for us OVH servers are no more reliable provider because they hijacked our business all of a sudden without any reason. They even do not explain what was the reason of hijacking a server.
I am attaching all tickets and conversations and abuse email that, according to them, contains all so-called technical details.
We request OVH to tell us what was phishing in the website.

Svar från OVHcloud - Canada
Absurd bureaucracy, wasted time and money
I placed an order for a domain and VPS at OVH. I accidentally used their Canadian portal, and the order was cancelled due to a "region mismatch." Support told me to create a new account on the UK OVH site.
I did exactly that — and again, the VPS order was cancelled, but this time the domain was accepted and charged, even though I can’t use it without a server.
They refused to cancel or refund the domain, hiding behind "registry rules." I also can’t remove my payment method because there is now an "active service" (the domain I didn’t want). Total nonsense.
This whole experience is ridiculous:
You buy a service you can't use, you’re charged for it, can't cancel it, can't remove your payment details, and can't close your account unless you file a GDPR request.
I’ve submitted a complaint to Nominet and will be requesting full data deletion under GDPR.
OVH is a perfect example of how not to treat customers. I wouldn’t recommend them to anyone — unless you enjoy bureaucracy, contradictions

Svar från OVHcloud - Canada
Un excellent support en francais
Un excellent support en francais. Résolution rapide.
CS11058490

Svar från OVHcloud - Canada
Very nice customer service
Very nice customer service, they helped me solve an important problem.

Svar från OVHcloud - Canada
Outstanding Support from David and Laurent
I just wanted to take a moment to share some positive feedback regarding the support we received from David and Laurent in support ticket no. CS10940572.
Throughout our recent request, they have been extremely helpful, responsive, and professional. From guiding us through the server relocation process to ensuring a smooth time transfer and deletion, their clear communication and efficiency made everything much easier for us.
We truly appreciate their dedication and excellent support. Please pass along our thanks to both of them!
Best regards,
Ivan from ActiveCollab

Svar från OVHcloud - Canada
very professional and solved my issue…
very professional and solved my issue in great time

Svar från OVHcloud - Canada
Terminating a server being replaced
I requested to terminate a server which was replaced by a new one; initially I was asked multiple times the reason however after a quick back-and-forth the request was fullfilled.

Svar från OVHcloud - Canada
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