Problème de sauvegarde snapshot. OVH à identifié le problème rapidement et m'a donné une solution car il avait un conflit entre Cpanel et la sauvegarde(snapshot). Service technique avec une très b... Se mer
Plats
Byt platsAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection. Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50%... Se mer
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I’ve been using OVH since early 2025, renting a dedicated server for $64/month. At the beginning of this year, my server suddenly became inaccessible. I reported the issue immediately, and their... Se mer
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CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Se mer
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Företagsinformation
Om OVHcloud - Canada
Skrivet av företaget
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktuppgifter
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Kanada
3,7
Medel
155 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Truly Customer-Focused Service
I had a genuinely great experience with the support team.
They were kind, understanding, and very easy to communicate with throughout the whole process. It’s always reassuring to feel heard and treated with respect as a customer, and that’s exactly how I felt here.
Really appreciate the human approach and the positive attitude it made a big difference. Thank you!
Ticket number: CS15504371
23 april 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Délai de livraison VPS
Délai de livraison VPS - précommande dans la région BHS. À l'achat, le délai de livraison était "sous 7 jours". La commande a été passée il y a maintenant 12 jours… et j'attends toujours mon VPS. Prenez garde aux délais.
13 april 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Bonjour Francis,
Merci de nous avoir donné votre avis via TrustPilot et nous sommes navrés pour les désagréments rencontrés.
OVHcloud s'efforce de fournir les meilleurs services possibles et d'y apporter le support nécessaire pour apporter des solutions.
Pour que je puisse vérifier ce qu'il s'est passé et vous donner des explications ou agir sur le traitement de votre demande, je vous invite à répondre à la demande d'information que je viens de vous envoyer pour récupérer l'identifiant de votre compte OVHcloud (xx12345-ovh) ou l'adresse e-mail de contact de celui-ci.
Si besoin cette page pourrait vous aider à retrouver les informations :
https://help.ovhcloud.com/csm/fr-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043028#se-connecter-sans-identifiant
Cordialement,
Maxime.R
Terrible service, doesn't deliver
I placed an order for VPS-1. It told me that it was a pre-order, and that it "will be delivered within 7 days" (quote). Fast forward to today, it has been 8 days, the server has not been delivered. When I submitted a support ticket during the waiting time just to see if I could get a status, support simply told me that it could take up to 30 days (???) and that I should cancel my order. This is the only support I've been provided. I've ordered from OVH before but never had such terrible service. I don't know if I've been scammed or not.
Edit: Once again contacted support. They copy-pasted their previous response saying that it can take 30 days, and to cancel my order. Absolutely disgusting support.
8 april 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Problème de sauvegarde snapshot
Problème de sauvegarde snapshot. OVH à identifié le problème rapidement et m'a donné une solution car il avait un conflit entre Cpanel et la sauvegarde(snapshot).
Service technique avec une très bonne connaissance de leur infrastructure.
8 april 2026
Omdöme utan inbjudan
Their service is completely unreliable and they take zero responsibility for it.
I’ve been using OVH since early 2025, renting a dedicated server for $64/month. At the beginning of this year, my server suddenly became inaccessible. I reported the issue immediately, and their response was to replace both hard drives and then casually tell me the job was “done”.
Seriously? A server that’s barely a year old, configured with RAID for data safety, and somehow both drives fail at the same time? As a result, all of my data is gone — permanently — with absolutely no way to recover it.
What’s even worse: no proper report, no clear explanation, no apology, and absolutely no accountability or solution from their side.
Now I’m left with an empty, useless server — and of course, they’re still happily charging me every month as if nothing ever happened :)
2 april 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Nguyễn Đăng Đạt,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Incorrect support & broken commitments
The service itself is reliable, but their support is another story entirely.
OVHcloud made a written commitment to renew my VPS servers at the legacy rate weeks before the April 1st (2026) price increase. When I asked how to renew multiple servers, their instructions were incorrect. I attempted to do so myself many times, but their system was already charging the future price before the increase was even in effect!!
Forced to reach out via live chat on the last day due to no replies to my support tickets, their only response was a single payment link for one server at the future rate for a longer term with no discount. They blamed their own system while acknowledging their original promise was real. They finally replied to my support request after charging my card for the updated price.. on April 1st, to say 'it's too late now.' Duh!
This is not an isolated incident.
Their support articles frequently do not match their actual system. Links often point to wrong regional subdomains. Billing inquiries are treated as low priority and while problems are acknowledged, nothing is done to correct them. You won't get actual support unless you pay them a lot of additional money. You need to have advanced skills to host with OVH because they will not help you.
Even here, OVH replied and I provided my account information, and nothing was done.
OVH could easily be in the top three hosts of the world but their respect towards customers stinks. As you read other reviews, consider that at the time that I wrote this review, nearly half of their 6600 reviews are critical of their practices.
Edit: May 1, 2026. OVH reached out to me and made things right. Changed 2 stars to 3 stars.
10 mars 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Alex,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the OVHcloud account information.
I was able to check ticket CS15416760 and I see that my colleague Maria-Eduarda has escalated your request to our complaints team.
I have just informed my colleagues on the complaints team about your Trustpilot listing, and one of them will get back to you via the ticket and email as soon as possible.
Regards,
Maxime.R
They have been having on going issues…
They have been having on going issues with not being able to see the prices of servers before purchasing a server. Resulting in purchasing the server in the wrong location. They cancelled that server and refused to refund it after it had only been used for less than a minute. Then refused to respond to any support ticket on the issue
24 mars 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Nicholas,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
4 Años con un servidor Dedicado
4 Años con un servidor Dedicado, y mi experiencia ha sido realmente agradable, sin fallos, con soluciones rápidas y un personal eficaz y profesional.
CS15384409
25 mars 2026
Omdöme utan inbjudan
Support handled my request efficiently
Support handled my request efficiently. They deleted my old VPS and correctly transferred the remaining prepaid period to my new server without any issues. Communication was clear and the process was smooth.
I’m giving 4 stars as the response time was quite slow, but overall the issue was resolved properly.
23 mars 2026
Omdöme utan inbjudan
Fast delivery and reliable dedicated server
I ordered a KS-5 dedicated server and it was delivered in minutes. The control panel is clean and easy to use. Good value for the price with solid hardware. Recommended for developers who need reliable infrastructure at an affordable cost.
21 mars 2026
Omdöme utan inbjudan
Ticket CS15367722 was resolved…
Ticket CS15367722 was resolved perfectly with the help of Irene. I'm totally satisfied. THX
19 mars 2026
Omdöme utan inbjudan
The super great hosting company
The super great hosting company, use only their services.
A client-oriented method to behave with users.
Prices are extra perfect, high-quality servers, which i use since 2021.
Compared to many other providers, OVH manages to keep costs reasonable without cutting corners on hardware or network reliability. For long-term projects, that balance really matters.
Of course, OVH isn’t a one-click, beginner-friendly platform — it’s much more suited for users who are comfortable managing servers themselves. But if you know what you’re doing, it gives you a lot of control and flexibility.
In short: reliable infrastructure, fair pricing, and a solid choice for developers and sysadmins who want stability over hype.
19 mars 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Bonjour Abdel,
Je vous remercie pour avoir pris le temps de déposer votre avis sur Trustpilot.
Nous faisons le maximum pour fournir un support de qualité dans les meilleurs délais.
J'observe qu'un de mes collègues vient de vous apporter une réponse sur votre ticket.
Le champ CNAME à mettre en place dans votre zone DNS est le suivant : uk967-check.votrenomdedomaine -> CNAME -> ovh.com.
Actuellement, le champ mis en place est : mail.votrenomdedomaine -> CNAME -> uk967-check.votrenomdedomaine. Ce champ est donc erroné.
Je vous invite à suivre ce guide pour mettre en place le champ CNAME nécessaire : https://help.ovhcloud.com/csm/fr-dns-edit-dns-zone?id=kb_article_view&sysparm_article=KB0051684
Lors d'une modification de la zone DNS, un délai de propagation de 4H à 24H peut être observé.
Si vous rencontrez une anomalie lors de l'ajout du champ, je vous invite à fournir une capture de l'erreur rencontrée sur votre ticket.
Nous restons à votre disposition pour vous accompagner.
Cordialement,
Virginie D.
Svar från OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Very helpful
Very helpful, they always get back to you within a reasonable amount of time and they're very reasonable.
9 mars 2026
Omdöme utan inbjudan
Price increase
Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection.
Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50% more randomly with an excuse of RAM prices because of AI.
9 mars 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello there,
We are delighted to read your feedback regarding our servers.
At OVHcloud, our teams are committed to providing you with quality services and support.
Regarding the prices, the increase is inevitable due to the cost of RAM. Many suppliers have already increased their prices for the same reasons.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Excelente servicio y atencion
3 mars 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Wilson,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
excelente servicio y soporte
2 mars 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
This is one seriously deluded company:
POV: You hire an #antifraud specialist for your business. They then ask your customers to send you images of their credit cards over the internet.
Would you be even slightly concerned about your decision to hire them?
OVHcloud aren't.
The irony isn't lost with them, when you employ an #antifraud team who ask people to put their personal data at risk.
This is one seriously deluded company:
This was the information they wanted from me (directly quoted from the email received):
A government-issued photo ID,
A picture of the credit card used in the transaction including, the name matching the listed name in the Manager account, AND
The last 4 digits of the card number,
A photo of yourself holding the government-issued Photo ID provided above.
This is the information they wanted from me.
An image of my credit card
They wanted an actual image of my credit card,
Did they not get the memo that this is 2026 &there are services that deal with verification. Even if I were stupid enough to send an image of my credit card, it's a virtual one - which they should realise that virtual cards now exist - because its 2026, not 1956.
What planet are these people living on? Because it's certainly not this one...
The response to this review is a lie. The information they wanted - stated above - is directly taken from the email I received. They wanted me to send an image of my credit card to them.
If you want to sue me for defamation though - go ahead. Sue me. I’ll wait.
Update
Still no defamation lawsuit. Guess I was telling the truth after all then….
24 februari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello,
First of all, we want to thank you for the time you spent sharing your opinion on Trustpilot.
We take your feedback very seriously, and we sincerely apologize for your experience.
For your information, the Trustpilot account through which you submitted your review is linked to OVHcloud "EU".
We can assure you that our identity validation procedures do not include the practices you have mentioned.
Data protection is a top priority for us.
We use GDPR-compliant tools to guarantee optimal security for the information we transmit.
Regarding your account that is attached to the OVHcloud subsidiary "US", we are unfortunately not able to analyze the situation, as they are subject to the "Patriot Act" and I am sorry for that.
We recommend that you contact the US-based support team for further clarification on this situation.
Please ensure that the exchange is not a phishing attempt to obtain your personal information.
It is always prudent not to transmit documents until the authenticity of the request has been confirmed.
Thank you for your understanding.
While we wait for our "US" teams to return, we wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Réactivité
Réactivité , traitement et professionnalisme de la part de brandon.
23 februari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Bonjour,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support. Nous avons pu le transmettre à Brandon qui était en charge de votre demande.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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