Problème de sauvegarde snapshot. OVH à identifié le problème rapidement et m'a donné une solution car il avait un conflit entre Cpanel et la sauvegarde(snapshot). Service technique avec une très b... Se mer
Plats
Byt platsAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection. Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50%... Se mer
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I’ve been using OVH since early 2025, renting a dedicated server for $64/month. At the beginning of this year, my server suddenly became inaccessible. I reported the issue immediately, and their... Se mer
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CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Se mer
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Företagsinformation
Om OVHcloud - Canada
Skrivet av företaget
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktuppgifter
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Kanada
3,7
Medel
155 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good support
17 februari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
j'ai loué un server pour un mois sans…
j'ai loué un server pour un mois sans engagement et au bout des un mois j'ai arrêté d'utiliser le serveur et a ma grande surprise je vois que j'ai été facture pour un renouvellement automatique. J'appelle pour avoir des explications le conseiller me fais comprendre que c'est automatique et que c'est a moi de le désactiver, c'est bizarre quand pour quelqu'un qui a été clair au départ je veux le server seulement pour mois sans engagement.
16 februari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Bonjour,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis sincèrement navré de ce retour d'expérience.
Chez OVHcloud, nous nous engageons à améliorer constamment notre système de facturation afin de vous offrir la meilleure expérience possible.
Dans cette optique, nous avons mis en place un système de relance par email pour les clients ayant activé le renouvellement automatique de leurs services.
Ces emails ont pour but de vous informer à l'avance du renouvellement imminent de votre service.
Pour vous accompagner dans la gestion de votre renouvellement automatique, nous avons également créé un guide détaillé pour désactiver ce mode de renouvellement que vous pouvez consulter à l'adresse suivante : https://help.ovhcloud.com/csm/fr-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042839
Afin d'analyser les différentes difficultés rencontrées ainsi que le mode de renouvellement du service, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).
Je vous remercie pour votre compréhension et je reste à votre écoute.
Dans l'attente de votre retour, je vous souhaite une excellente journée.
Votre conseiller OVHcloud.
^LaïM
Excellent service
Excellent service, retour rapide à nos demandes. Très flexible et facile à travailler avec OVH.
13 februari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Bonjour,
Nous sommes ravis d'apprendre que vous avez apprécié votre expérience avec notre support.
Nous vous remercions sincèrement pour vos commentaires positifs concernant notre réactivité et notre capacité à résoudre rapidement les problèmes.
Toute l'équipe d'assistance d'OVHcloud est prête à vous aider via tous nos canaux, que ce soit par téléphone, ticket, livechat ou réseaux sociaux.
Cordialement,
Maxime.R
Absolutely terrible service and…
Absolutely terrible service and support. Unless you are highly technical and never need assistance, I strongly advise against using them. Their support team does not read the issue properly and responds with generic documentation, even when detailed explanations and screenshots are clearly provided.
This shows a complete lack of effort and accountability. I would never recommend this service to anyone. I have all the ticket numbers and can provide full proof or clarification if required.
8 februari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Jaff,
We are sorry to read such feedback.
At OVHcloud, we are committed to providing you with quality services and support.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
Thank you for your cooperation.
Best regards,
Homéfa S.
I've been with OVH for over 12 years…
I've been with OVH for over 12 years and I'm not going to switch for anything.
2 februari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Julio,
We appreciate your incredible loyalty over the past 12 years! We're happy to hear that you've had such a positive and consistent experience with our services.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Top quality servers, great customer service.
Our company has been a customer at OVHcloud for a decade now, and both the products and service have always been top notch. We run hosting for about 200 Wordpress sites, and their performance has never been this good.
We very recently hit a bump when cancelling one of our bare metal servers, where the commitment lapsed and renewed itself when it wasn't supposed to happen. The Claims department was understanding and cancelled our commitment renewal [CS15080302], and took less than a day to resolve this.
As I mentioned earlier, we've been using OVHcloud servers for over a decade now, and we will definitely continue doing business with them for the foreseeable future, as we are 100% satisfied with everything.
27 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Karl,
Thank you, on behalf of the OVHcloud team, for your message and your loyalty to us.
We are delighted to hear that our servers have met your expectations and that our customer service has been up to par.
We are particularly pleased that you have appreciated the performance of our servers for your 200 Wordpress sites. We strive to provide quality solutions and we are proud to see that this is reflected in your experience.
We apologize for the issue you encountered when cancelling your bare metal server and we are satisfied that our Claims department was able to resolve this situation quickly. We are committed to customer satisfaction and we endeavor to resolve issues efficiently.
We are at your disposal for any needs or questions, whether by phone, ticket, live chat or social media.
We thank you again for your trust and we look forward to continuing to work with you.
Best regards,
Dieynaba K.
Took a long time to settle a simple…
Took a long time to settle a simple error of double billing. The original support Agent could have fix it in a breeze but he/she prefered to be rude.
This is not a good way to deal with a client.
22 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Pierre,
Thank you for sharing your feedback. We are sorry about the billing you received.
At OVHcloud, we do everything possible to assist you quickly and efficiently.
So that we can analyze the situation and better understand what happened, we have just sent you a request for information. You can answer it with your ticket number or your OVHcloud ID(aa0000-ovh or 0000-0000-00),
Best regards,
Homéfa S.
Hice un pedido de una vps por $15 usd.
Hice un pedido de una vps por $15 usd.
te piden 2 días para "verificar el pago"
lo cual nunca sucede. Luego te envían un correo diciendo que lamentan informarte que no pudo ser validado, cuando intentas contactar a soporte no hay forma. Solicité la cancelación y reembolso del dinero a lo cual dicen que se demora un mes. Pésima empresa para gestionar soporte y compras. Absolutamente no recomiendo esta empresa
12 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Brayan,
Thank you for taking the time to share your experience and I'm truly sorry to hear about the issues you encountered.
At OVHcloud, we strive to provide the best possible service, and we regret that we fell short in this instance.
To help us investigate and resolve this matter promptly, could you please provide me with the email address associated with your customer account? This will allow me to look into your case more efficiently.
[EDIT : Thank you for taking the time to share your information. We apologize for any inconvenience you may have experienced.
After reviewing your account, we confirm that you placed your VPS order on January 10, 2026, and we fully processed the refund by January 24, 2026.
Additional delays may sometimes occur on the banking side before the amount is credited to your account, regardless of our processing times.
We understand how frustrating this situation is and regret that your experience did not meet your expectations. Our team is available by phone, ticket, live chat, or social media.
Have a nice day.]
We appreciate your understanding and patience as we work to improve our services.
Best regards,
Dieynaba K.
OVH is the Best!
OVH is providing great service at a reasonable price and that too with prompt response to support tickets.
Just spoke to their representative Débora, my problem was resolved within minutes.
14 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Paulina,
Thank you for taking the time to share this positive feedback about your experience with my colleague Débora.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
OVH's service is exactly as…
OVH's service is exactly as described—highly stable.
I've been using OVH services for over five years, and I'm very satisfied.
Ticket CS14161515
13 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Elmer,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Mi mejor aliado
He sido cliente de OVH por 5 años consecutivos. Y solo tengo palabras de agradecimiento y excelencia por su servicio. El soporte me ha resuelto temas en tiempo record y la estabilidad de sus servidores es impresionante. Son mi mejor aliado.
12 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Diego,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Canadian servers offer high…
Canadian servers offer high cost-performance, stability, and fast service response! CS14871447
9 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Jack,
We appreciate the time you took to share your kind words about our support. I share it with Laurent.
Our team is committed to delivering high-quality support.
Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.
Best regards,
Virginie D.
Estou com problemas com o servidor…
Estou com problemas com o servidor desde quando eu contratei, eles não resolvem o problema, solicitei o reembolso e a empresa ficou de me reembolsar e não me reembolsou só falácias em fim paguei por um serviço inutilizável por esse lixo de empresa não recomendo nem pro meu pior inimigo.
2 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Diego,
I take the liberty of replying to you in English. I hope this is okay with you.
At OVHcloud, reliability of our services and respect for our commitments to customers are taken very seriously.
We are truly sorry that you experienced issues with your server and that you felt the refund would not be processed; we fully understand the frustration of paying for a service you consider unusable.
After reviewing your case, the server was started in rescue mode and no hardware issue was detected, with the outage being related to the software configuration.
Your cancellation request has been validated and the corresponding refund has been initiated on your OVHcloud account, with the possibility to transfer it to your bank account according to the procedure available in your control panel; if have any questions, we invite you to contact us again so we can help you better understand the procedure.
We remain at your disposal to clarify any outstanding points and to improve your experience with us.
Best regards,
Dieynaba K.
They nuked my server and all its data because of a fake address
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s suffocating.
Yes, I used a fake address for signup. I live in an active war zone. Addresses here are theoretical.
Here’s what “professional” looks like at OVH:
Silent termination. No email. No ticket. My service just went dark without a note. I spent hours trying to diagnose it—SSH failed, the client panel said “login incorrect,” password recovery sent nothing. Radio silence. My project was just gone.
I had to hunt down their Twitter account to learn I’d been permanently banned by "fraud prevention" team. No prior contact. No chance to explain, verify, or even back up my data. Their support’s response was a robotic: “Account closed. We’re sorry for the inconvenience.” You weren’t sorry. You were indifferent.
Punishment: total data annihilation. My crime? A fabricated address. Not spam, not abuse, not illegal content. A form field. Your response? To incinerate my VPS and every hour of work I’d put into it. Now I get to spend another day rebuilding from zero—because OVH values checkbox compliance over human context.
-------
Update. Issue resolved. I got my data from the VPS, which is back online with all my data intact. While the initial suspension was quite stressful, it was rather justified. The support team showed flexibility and effort to resolve the situation properly. Their servers are fast, affordable, and the service has been solid.
Lesson learned: Provide accurate information from the start to reduce the chance of issues.
7 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Viacheslav,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
As stated in our general terms and conditions of sale and our contracts, the information you need to enter into an OVHcloud Control Panel must be precise and verifiable, in order to ensure the security of your accounts and transactions: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
During an identity check, if the information entered in the OVHcloud Control Panel is non-compliant or incomplete, we ask our customers to update this information.
However, if no regularization is implemented, we close the account for security reasons, and I am sorry.
Due to political conflicts, financial instability or UN sanctions, we are also not providing services in some countries.
This decision did not come from OVHcloud, but rather from international organizations such as the UN (non-exhaustive list).
In order to analyze the various difficulties encountered as well as the difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
---
Update 07/01/2025 :
Thank you for the additional information you have provided.
After analyzing your request, I note that the customer account in question does not comply with our general terms and conditions of service and has been closed by our account security team.
As stated in our contracts, when account security is at stake and the use of our services is not in compliance, we are obliged to close the service and the account without possibility of refund.
I understand that this answer may be disappointing, but I would like to emphasize that it is contractual and legitimate, in accordance with our contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
I also escalated the internal request to our security service for additional information.
Thank you for your understanding, and our teams remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
---
Following the return of our security team, I confirm that the account has been closed, as the information is not properly filled in and that it did not allow the contract to continue securely.
Within 24:00 to 48:00, your customer account will then be reopened to update this information.
I will ask you to provide your account with accurate and verifiable information so that you can continue with the contract.
If an identity check is carried out by our security team, please send us the documents corresponding to the information provided (ID card, proof of address less than three months old).
Thank you for your understanding.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Don't use OVH services
I was happy with the performance and stability of my OVH VPS. However, trying to cancel the service was a nightmare. They did not honor my termination request and kept deducting monthly payments. Despite my efforts with their accounts and support teams, the issue was never properly resolved. I've used several other VPS providers without these problems. OVH makes it so difficult to leave that it completely ruins the overall experience and any chance of me coming back.
"You'll be happy until you try to leave. The exit process is so negative it guarantees you won't return"
2 januari 2026
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Jayachandran,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
URGENT: FORMAL NOTICE OF DISPUTE – Unjust Enrichment & Demand for Pro-Rata Refund
"Unjust Enrichment and Zero Accountability: A Warning to Business Users"
I am writing this review to warn potential customers against paying for long-term plans with OVHcloud. My experience has been nothing short of a disaster.
The Situation: I prepaid for a 1-year VPS subscription to host a testing environment for my company. Approximately 7 days into the service, the server was compromised. Instead of offering a rescue mode or a standard mitigation solution, OVH unilaterally terminated the contract and permanently deleted the server.
The Financial Abuse: While I accept their right to terminate a compromised service, I do not accept theft. OVH has refused to refund the remaining 358 days of the prepaid subscription. They effectively charged me for a full year of service but only delivered one week. Legally and ethically, this constitutes "Unjust Enrichment." They are retaining funds for a service they explicitly refused to render.
The Support Nightmare: The post-termination support is a bureaucratic loop designed to make you give up:
Tech Support refuses to help, claiming it's a "Sales issue."
Sales Department is unreachable. They do not accept tickets, and the "Request a Callback" feature is non-functional (no one called back).
Account Lockout: To make matters worse, I am now locked out of my account. The "Password Reset" emails are never sent, effectively cutting off my only communication channel to reclaim my funds.
Verdict: OVH has taken my money, terminated my service without a pro-rata refund, and ghosted me. If you value your consumer rights and your budget, DO NOT pay annually. You risk losing your entire investment if they decide to pull the plug.
Date of Incident: December 2025 Transaction Dispute: Initiated.
-------------
My Customer ID : oh305312-ovh
--------------------------------------------------
Reply to your answer
I am in receipt of your reply dated 07Jan 2026, the content of which is wholly unacceptable and legally baseless. Your attempt to hide behind "Terms of Use" to justify the misappropriation of prepaid funds for services never rendered will not be tolerated.
1. Vicarious Liability and Victim Blaming: Your assertation that my account was closed due to "abusive use" is a distortion of reality. The security compromise occurred due to the vulnerability of the infrastructure provided. By failing to offer standard mitigation protocols (such as Rescue Mode or Traffic Scrubbing) and instead opting for immediate termination, OVHcloud is punishing the victim for a crime committed against them. You are effectively penalizing a customer for the inadequacy of your own defensive measures.
2. Unjust Enrichment and Lack of Consideration: While you reserve the right to terminate service, you do not have the legal right to confiscate funds for the remainder of a contract you refused to honor. I paid for 365 days of service and received approximately 7 days. Retaining the balance for the remaining 358 days constitutes "Unjust Enrichment" under international commercial law principles. You are retaining a financial benefit without providing the corresponding service (Consideration), which renders this aspect of your Terms of Use unconscionable and legally void.
3. Arbitrary & Draconian Practices: By acting as judge, jury, and executioner, OVHcloud has adopted a predatory stance akin to asset seizure without due process. Unilaterally declaring a breach of contract to justify keeping a customer’s annual prepayment is not "security compliance"—it is, in effect, corporate piracy. No legitimate business operates by confiscating a client's entire investment based on a single, remediable security incident.
4. Final Demand: I demand an immediate pro-rata refund for the unused period of my subscription.
Failure to remit these funds, will leave me no choice but to:
File a formal chargeback with my financial institution citing and VISA "Services Not Received."
Report these predatory billing practices to relevant consumer protection agencies and telecommunications regulators.
Escalate this matter publicly to warn other potential enterprise clients of the financial risks associated with OVHcloud.
15 december 2025
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Omar,
Here's the translation:
I'm sorry to hear about the closure of your account.
OVHcloud pays particular attention to the security of its systems and customers.
Please refer to our terms of use:
https://www.ovhcloud.com/en-gb/terms-and-conditions/contracts/
In the event of non-compliance with these conditions, an account may be suspended and services stopped. For example, a customer who orders a VPS for the first time and uses it in an abusive manner, generating abuse, may see their server suspended and their account locked.
Certain situations may vary depending on the severity of the actions taken and other parameters. Our teams do their best to assist you effectively in each situation.
Best regards,
Homéfa S.
CS13930520 great support
CS13930520 thanks for help great support
30 december 2025
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Bill,
We appreciate the time you took to share your kind words about our support. I share it with Joanna.
Our team is committed to delivering high-quality support.
Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.
Best regards,
Virginie D.
While purchasing a server and after…
While purchasing a server and after entering my credit card details, I was surprised by a $160 charge. When I contacted support, they told me I had ordered a Public Cloud with 52 instances, which I never did and never used. This looks like a hacking or unauthorized action, yet OVH allowed it and charged me anyway. Now support is taking forever without giving a clear solution.
Case Number
CS14139423
28 december 2025
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Mohamed,
Thank you for your time in reviewing our service, and we regret the experience you encountered.
Your ticket has received a response from our claims team; please reply if you have any questions or need to work through the details.
Thanks and have a nice day,
OVHcloud Support team
The best Cloud Provider (also for students)
I received high-quality support from OVH. The customer assistance team was attentive, professional, and truly listened throughout the entire process.
My request was handled seriously, and a suitable solution was proposed. I would like to thank the support team for their availability and commitment to customer satisfaction.
A very positive customer experience.
1 december 2025
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello there,
I'm thrilled to hear that you received high-quality support from OVHcloud and that our customer assistance team was attentive, professional, and truly listened to your needs throughout the entire process.
We're committed to providing exceptional support to our customers, and it's great to hear that we were able to meet your expectations. Our team is dedicated to finding solutions that meet our customers' needs.
I'd like to extend my sincerest gratitude to you for taking the time to share your positive experience with us. Your feedback is helping us to continue to improve our support and services.
I'll make sure to pass on your thanks to the support team, who will be delighted to hear that their hard work and dedication have made a real difference to you.
Thank you again for your kind words, and we're glad to have customers like you who appreciate our efforts.
Best regards,
Homéfa S.
OVH: fantastic support
OVH has fantastic, responsive support. I have used them for years and can't remember ever being disappointed with the level of support. Keep up the good work!
10 december 2025
Omdöme utan inbjudan
Svar från OVHcloud - Canada
Hello Peter,
The OVHcloud team would like to thank you for your kind words about our support team. We are delighted to hear that you have consistently been satisfied with the level of service we provide.
Your positive experience with our support team is exactly what we want to deliver to all our customers. We take pride in our responsiveness and availability to meet your needs.
We are always at your disposal via telephone, support tickets, live chat, or our social media channels.
Thank you once again for your loyalty and trust in OVHcloud.
Best regards,
Dieynaba K.
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