OverBoard Omdömen 

Bag was great, keeps all of my gear and laptop dry on my morning commute in the winter. Arrived quickly, ordered at 1430 and was dispatched the same day.

Great water bottles. Bought 4 of them ! Perfect size. Keep water cool, brilliant well fitting lid with handy Carabina. Highly recommend

Great product, ideal for hiking trips and a 5 year guarantee brilliant

Delivery came on the last possible day most companies now deliver well within the time scale

I've used OverBoard a few times over the years and have brought another one of their waterproof rucksacks, it's the only make I've found that is 100% waterproof, even over time! They may seem expensive to you but it is well worth the money 👍🏻

Very prompt and efficient service The cycle panniers i ordered were a very good price and I was delighted with the extra item I was offered as a reward with my purchase

Decent quality kit that seems well put together.

I sent an email asking a question and it was answered very clearly and quickly and also the dispatch and delivery

Great bag ... Not my first from them. good design and always well made.

Good response to order and prompt delivery

I am a long term user and have just made a repurchase of the yellow original 20 litre backpack. My previous one was used a lot over many years as a bike commuting bag in all weathers. Also handy for camping and kayaking. It has never let me down and is really comfortable to wear and carries a good load of gear and protects it. The old one just became a bit scruffy over time and slightly frayed at the opening but has been regifted as still works and nothing broke. I have a 30 litre similar bag from another company but it’s a too big for my main use.

Top-notch customer service. We received our bag, and it has a slight mark on it. We were offered a discount on the product or a replacement. We chose a replacement, and it was all sorted super quickly. Couldn't have asked for a more pleasant interaction and would definitely order again, knowing the customer service is exceptional.

Prompt shipping 3/3 of my orders, well-boxed and packaged.
I have two classic 17L waterproof panniers and a classic 35L waterproof backpack. I am very happy with their products' build quality and value for money. I expect they are very waterproof although I've only experienced medium rain for relatively short durations.

I’ve had two bags - the first was great. The second has fallen apart pretty quickly.

The side pocket and the netting on the strap failed in under 6 months. The handle on the top failed at less than a year and after two there’s a hole in the bottom.

I didn’t register it but when I look at the exclusions in the warranty I suspect it wouldn’t have been covered anyway.

Honestly I’m pretty gutted because the first bag lasted well.

Lastly the Feefo reviews seem great but when you look you have to have had a product recently to get a feedback request. Which is why the trust pilot review score is so low by comparison as there’s a bunch of people complaining about durability

UPDATE: After some initial confusion, a sincere effort to resolve the situation appears to be in the works. In response to a professional gesture and prompt, clear communication, I have gladly amended my feedback.

Appreciate the offer, but I would be pleased to pay for this product.

...

This company seems unaware that the capital city of the NWT, Yellowknife, is fully served by Canada Post as well as a number of courier companies. They cancelled my order based on a vague, unclear rationale, and refused to respond to subsequent inquires for clarification. Very poor customer service, sadly. Would not recommend.

Ordered goods from Overboard and received confirmation invoice from them.
On arrival there was an item missing.
E-mailed sales at Overboard regarding this and have had no response.
Just wish I had read reviews on this company before ordering.
I do not like being treated with contempt, so I can't recommend this company.

I've had my trekdry 20l backpack for just over a year now, and my initial thoughts were that it was sturdy and waterproof to a great degree, however after a year of occasional use the product through up some issues.
The side pockets degrading fairly quickly, and with Overboard unable to provide a way to fix/repair these, they eventually became useless flappy things.
The general wear and tear of the bag itself, again degrading far too quickly for the price you paid for (£135) despite no more use than you would expect from an occasionally used outdoor rucksack. Buckles breaking, liner ripping, handle tearing. Ultimately it affected the waterproofing capabilities.

I will definitely be looking for alternatives with better durability, and although initially pleased, unfortunately left dissatisfied with the product.

I needed to find an appropriate waterproof backpack for my boating holiday quickly and was recommended OverBoard.

Not only is their website informative with clear descriptions of products and their key features, I just felt reassured that I was purchasing from a company that looked after it's customers. And sure enough, there was no delay in delivery as my 20L Waterproof Backpack arrived very quickly before my departure.

Just back from my trip, and I can confidently say that the backpack is of excellent quality compared to the cheaper gear I have used in the past bought on Ebay or Amazon – I will not hesitate to shop from OverBoard again.