Outback Equipment Omdömen 

Awful customer service. Placed an order for Dometic gas stove. Waited for 4 weeks, no shipment, no refund as requested by multiple emails. Filed a fraudulent transaction claim with my bank. Beware of buying from them...

I ordered on line and three weeks later still no delivery. I rang to be told the item was not in stock. I was told I would be refunded and two weeks later I am still waiting for a refund. Avoid this company at all costs.

I purchased a water filter set up for my Caravan while travelling in remote areas where fresh water is not easily accessible. We work work supporting report communities and volunteering where needed across Aus. Unfortunately Despite paying top dollar for these items, I have still not received. I received order confirmation however did not receive tracking info. After 2 weeks I attempted to call customer services was on hold for an hour then the call ended advising me to send and email. I emailed my enquiry. No response received for over a week and only after I sent another email. They informed me that they did not have stock in house at the time and did not have an ETA on the product. So they took my money knowing they could not fill it. I emailed again asking to cancel my order and for a refund of the total cost. I did not receive an email back and after 3 days I called again, sat on hold of 1.5hrs and finally got through. The lady apologised said she would request a refund from their finance team and pending the outcome it might take 3 weeks to get my money back. This is looking like a 7 week turn around from the initial order. I have ordered the product from another supplier and it arrived within 2 days. Will not be using this service again.

Bought some recovery points online Recieved email after a while saying they cant fulfill the order untill late august.
And would refund my shipping if i wanted to wait.
Way to long to wait so i ordered from another company and recieved them within 48 hours.
Im now chasing a refund.
They havent refunded me and now they have gone radio silence on my emails with no contact.
And dont answer my emails.
It seems that they are great at selling stuff they dont really have in stock.

I placed order n 16 April 2026. The order was subject to repeated supplier delays, and after those dragged on a refund was agreed.

That's where it stalled. On 12 July I followed up because no refund had appeared. On 21 July I was told it had been "escalated to our Finance Team for urgent reconciliation" and that a remittance advice would be emailed once finalised. Four weeks after that escalation — and four months after the original order — I have received neither the refund nor the remittance advice, and no update at all.

Every response has been a reassurance with no substance behind it: no processing date, no payment method, no reference number, no remittance advice, and no follow-up when the promised update didn't arrive. I've had to chase every single time.

What bothers me most is the mismatch. Payment was taken instantly. Returning that same money has apparently taken more than 120 days and counting, for an amount most businesses would refund without blinking. Whatever is happening internally, the customer shouldn't have to keep re-escalating their own case.

Do not buy from this company! They're a total scam. Website shows items in stock but it's not.
We waited 6 weeks for a van cover and kept getting the "delayed from warehouse crap" lucky I paid with Afterpay and they would get my money back. The ACCC needs to close this company down!

Would have to be the worst online company I have had to deal with. They do not respond to emails and calling their 1300 number is a waist of time - They do not deserve 1 Star - worst (non- existent) customer service. Quick to take your money and when items cannot be supplied delay giving you back your refund.

This would have to be the most dishonest business I have ever dealt with; they take you money then don’t send the parts. Been waiting since the 29/6 had to end up going else were

Just another company that takes orders and doesn’t deliver.5 weeks have past,reached out via email with no response and spent hours on the phone to an answering service saying that they will take your call soon and don’t .Don’t waste your time or your money because if you do,you will be disappointed.

Horrible service. 3 weeks have past and no shipping information, no response to email, noone picks up the phone, just a fancy answering machine.

Order placed 16/07/26. Emailed and was advised it would be dispatched 10/08/26. Nine days later still no confirmation of shipping. Tried calling multiple times and the recording advising you of long wait times cuts out after about 15 mins. The recording is set to always advise of long wait times no matter when you call. Dodgy as hell. DO NOT BUY FROM THIS COMPANY.

Made a purchase of approx $850 and so far have only received an email saying my order is being prepared.
Asked for a delivery date and no response to the email.
Get on the phone and waited for 20 minutes before giving up. Paid via PayPal so might launch a recovery.

Placed an order and heard nothing more. It appears they returned the money to my credit card 11 days later, but they never contacted me to say they had no intention of fulfilling my order.

Their phone never answered, and the email response is apparently 3 days.

I strongly recommend you avoid using this company.

Take care to note the delivery timeframe for anything you consider purchasing from this supplier. I have waited almost a month for a simple Andersen extension lead and a DO35 cap. Both very straightforward items, yet I still don’t have them four weeks after purchasing them.

Please don’t assume they carry stock or can access stock in a reasonable timeframe. If you need something quickly I suggest you look elsewhere.

Disappointed! After ordering I received a email confirmation about my order after 2 months it still hasn’t shipped and after 3 emails I have received nothing but silence do not but for outback equipment full stop!!!!!!!!!!

Appalling communication, 2 months still nothing received,zero updates,don't answer emails and takes over an hour to get through via phone.
Worst customer service I've ever found from an Australian company .
Steer clear.

Ordered equipment 3 weeks ago no shipping info wont respond to emails or calls, after seeing all the other reviews and them turning off commenting on their socials im not the first and wont be the last.

After 3 weeks waiting for a trickle charger solar panel contacted them. 3 quarter hour hold on phone and asked them when it would arrive. Told it wasn’t in stock and would send it as soon as they received it. Told them to cancel order and refund money as we were going on holidays. Immediately ordered same item online with BCF. Received it in 3 days $10 cheaper. Still waiting on refund after contacting them by email and long hold phone calls. Not holding my breath.

Ordered caravan spare part nearly a month ago and heard nothing. Not replying to emails. No update on order, still sitting in my account as paid.
Order #N1385795

Worst company I have ever dealt with ,
They
Have none of the 2 products i ordered they are all outsourced which they do not say on there website 5 weeks waiting for a piece of rope and a boat seat pole , 20 mins on phone weekly to be told it’s coming in but never does finally I gave up stress was to much I cancelled order now waiting for refund absolutely useless