OTIC Omdömen 

I recommend you do not use this online seller.

I received a faulty item from them and have had no response to my request for a return/refund despite repeated emails for over three weeks.
Order no. #203321
Item purchased: "iBasso DC06 Pro"
Cost: £113.99

The company only provide a superficial 'shell-company' address - a warning sign that I wish I'd spotted before.
It's unclear even if any of the other reviews on this page are genuine.
It's now going to be a time-consuming effort to begin legal action against the company and report them to Trading Standards for investigation.
Daniel

Update on 27th March:
As mentioned above I still have had no reply to the three emails sent to the support email address.
They have taken the time to give a facetious response which you can see below

Terrible experience. I do not recommend OTIC. The whole experience was terrible from the start.

Genuie products! Fast delivery!

Ordered a red FIIO DM13 bluetooth portable CD player for my daughter, despite knowing that I would have to wait a while before OTIC would have the item in stock. It arrived earlier than expected and well packaged. My daughter is delighted!

Fiio dm13 portable cd player Great battery life looks well made.well worth the wait.
Love it 😁

Good customer service but slow response initially. Product as described and working well!

Good service 👍

Great service, the online service via chat bot was really easy. Delivered really quickly.

Great service, product i believe arrived ahead of schedule and so far has surpassed my expectations.

It’s quick delivery

Good service . Big delay in delivery but it was a preorder at Christmas. My email enquiries were answered politely and with updated info .

I wanted the DM13 CD player and Otic kept me clearly informed about its availability, then succeeded in delivering it on the day before I travelled, as promised.

What I have to add may relate only to the manufacturer, but I put it down here for information.

My objective was a neat, compact CD player that I could have on my desk and also travel with, playing CDs through bluetooth speakers. However, in one location, my speakers are nine years old and the bluetooth on the DM13 will not play through them, while my one-year-old ipad does so.

I have had to resort to a standard cable and there find that there is no standard socket on the back: it is only on the front, which is not what the manufacturer, FIIO, says.

While the sound is exceptional, the bluetooth issue is disappointing.

The product i bought is excellent and good value. Nit was not in stock when ordered antook over 4 months. Otic were not proactive in keeping me informed about delivery and to find their telephone number is very difficult.

Great retailer . Items arrived . No issues

This company had many options for unit I wanted including a great price comparison.
Easy ordering and good conversation on delivery which is fast.

Quick delivery when item was back in stock,arrived safely great service.

Definitely a 5 star company, I bought the new IBasso DX340, great customer support from Craig and the team, the DAP is superb, great quality, and excellent value for money, the end to end service, and support has been exemplary, thanks much appreciated John

I had an ideal experience: ease of ordering through fast dispatch and delivery to excellent product satisfaction. Easy and pain-free.

Can't recommend this company highly enough! I was new to buying a DAP, all my questions were answered prior to purchase and good advice given too. Kept up to date throughout Festive break and very very pleased with my purchase. OTIC was recommended to me as a company to trust, and I back this up entirely