Since writing my glowing review of the Dunu SA 6 Mk2's I ordered from Otic Audio around October last year, I am very sorry to read many reviews that are very negative, with orders not being fulfilled... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Se mer
Företaget har svarat
Ordered a shanling et3 from this company some time ago. Despite promises being made after numerous phone calls(none answered) and e mails (one answered) my order link from them has now stopped worki... Se mer
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Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Se mer
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Företagsinformation
Skrivet av företaget
At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.
Kontaktuppgifter
Kemp House, EC1V 2NX, London, Storbritannien
- support@otic-audio.co.uk
- otic-audio.co.uk
3,0
Medel
241 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They take your money but don't send the item.
Whatever you do, do not order from this company. I ordered my item 10 days ago, they will not answer the phone or respond to emails. I have no idea whether they have dispatched the item or not. Their communication is simply appalling and at the moment I have not received my order and I am £180 out of pocket. I am not normally one to complain but my whole experience has been diabolical.
4 september 2025
Omdöme utan inbjudan
Svar från OTIC
Hi Helen, Apologies for the delayed response -our Offices were closed last week hence the delayed response - We've cancelled your order per your request - Please let the team know if you need any further assistance
Order not delivered and no support offered
Like others I ordered from OTIC and haven't received anything. I ordered on 21st August and have had no further contact from the company. The delivery status is still "preparing shipment" as it has been from day one and I have tried to email support but they do not respond. Very upsetting as this is a birthday present and I don't think it is going to arrive in time, if at all. The fact that they just ignore their support emails is a huge red flag and I do not advise anybody to use this website.
21 augusti 2025
Omdöme utan inbjudan
Svar från OTIC
Hi Tasha, Apologies for the delayed response -our Offices were closed last week hence the delayed response - Your order has now shipped and should be with you in the next few days - Please let us know if you need any further help - Thanks
No customer support
First of all I want to say this is a sort of preliminary review, because as of today (28.08.2025) I have not received any product. I ordered the Final Audio A4000 IEMs on August 5th and have yet to receive any updates what so ever on when I can expect my order. On August 17th I wrote to customer support and got no answer and 2 days ago I wrote again, still no answer. My issue is not that I didn't get the product yet, my issue is being ignored by customer support for more than a week. It seems increasingly unlikely that I'll get a response and so I have no idea how to get in contact with a human on the side of Otic other than leaving this review, because to these they seem to be able to give an answer, probably because they are public. 1 Star for absolutely no customer support, what would I even do if I wanted a refund if my support requests just get ignored???
17 augusti 2025
Omdöme utan inbjudan
Svar från OTIC
Hi Remo, Apologies for the delayed response -our Offices were closed last week hence the delayed response - Your order has now shipped and should be with you in the next few days - Please let us know if you need any further help - Thanks
My ET3 was despatched quickly and…
My ET3 was despatched quickly and arrived on time, with constant updates available. Very easy transaction and very happy to recommend OTIC
19 maj 2025
Svar från OTIC
Hi Richard, Many thanks for your kind review and positive feedback, we are always happy our customers are satisfied with our service
Svar från OTIC
Hi Adam, Thanks for the feedback, we hope to welcome you back to OTIC very soon
Good Price and fast delivery
22 juli 2025
Svar från OTIC
Hi Andreas, Many thanks for your kind review and positive feedback we hope to welcome you agin to OTIC very soon
Svar från OTIC
Hi DA - Thanks for the review and feedback, we hope to welcome you back to OTIC very soon. Thanks
No shipment and no replies
I dont usualy leave reviews but this is the only way to get a reply as e-mails are never replied to. I orderd on the 19th its now the 31st and the shop app says that my item still hasnt been shipped yet?
31 juli 2025
Omdöme utan inbjudan
Svar från OTIC
Hi Michael -Apologies for the delay in Shipping - It seems the product you purchased was EOL. So hence the delay in shipping - We'll have your updated order shipped as soon as possible, I think one of the team has already been in contact with you regarding this. Tracking to follow. Thanks again for Shopping with OTIC
Generally pretty good
Despatch time was a bit slower than other places, but i was not in a rush so it did not make a huge difference. Just something to be aware of if you need an item quickly. Item was packaged amazingly and was a good price. Would 100% use OTIC again.
27 maj 2025
Svar från OTIC
Hi Darren - we always ask for customers to give us 3-5 days for delivery - we don't have the resources of other big brands to have items shipped immediately. We hope you will purchase from us again in the near future. Thanks
OTIC kept me fully updated as to when…
OTIC kept me fully updated as to when my device would be delivered, they did have issues getting the JM 21 in stock but once delivered it's been really good.
27 maj 2025
Svar från OTIC
Hi Darryl - Thanks for your patience on this order - we're happy you are satisfied with the ordering and delivery process at OTIC. We hope to welcome you back very soon.
Svar från OTIC
Hi There, Thanks for the feedback, We hope to welcome you back to OTIC very soon.
Essay to bye on line quick delivery…
Essay to bye on line quick delivery parcel packed thanks
19 maj 2025
Svar från OTIC
Hi William - Many thanks for your kind review - We hope to welcome you back to OTIC very soon
Open Box?..literally means a returned…
Open Box?..literally means a returned product or shop display...they opened the box. I just received my DAP
Astell & Kern SR35, open box, with the discount...whats not to love. Paired the DAP with FiiO FA19 iem's , as good as anything to date and I have bought and sold a few DAC/DAP etc.
Thank you OTIC , very professional, 1st Class.
17 maj 2025
Omdöme utan inbjudan
Svar från OTIC
Hi - Thanks for the kind review and positive feedback, We hope to welcome you back to OTIC very soon
great team
It's a team, even if you have any kind of problem, they do their best to solve it and keep the customer satisfied. Thank you, I will buy from you again.
28 april 2025
Omdöme utan inbjudan
Svar från OTIC
Hi - Thanks for the feedback and we are happy to have resolved the issue for you. We hope to welcome you back to OTIC very soon.
Good service
Good service, however when product delivery date is not as specified and may be late, an email to explain why would not go amiss.
27 mars 2025
Svar från OTIC
Hi John - Many Thanks for the Feedback - We hope you enjoy the Shanling Et3 CD player -
good customer support and experience overall
customer support super nice, they had to deal with some shipping delays and issues with one of the items in my order but were accommodating and offered a lot of different solutions, I decided to wait it out and got all my items safely! sometimes you might have to email customer support twice but I think in my case it's a bit special since I was checking in for updates every once in a while, they're pretty transparent and quick with response times overall 99.99% of the time and I was likely just a standout scenario
24 mars 2025
Very quick servixe
22 mars 2025
Excellent communication
Excellent communication, great offer on my purchase and arrived on time.
21 mars 2025
cd player
ordered the cd player for Christmas and received it in March!
Staff were nice when I was asking for updates but I always had to ask, I never received any info regarding the delays without me asking.
Apart from that, good product that I am now keeping for my son's birthday!
21 mars 2025
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