I’ve ordered several pieces from Otello’s Home, including furniture, clocks and other items for my home, and I’ve been so pleased with the quality and beautiful designs. I have some absolutely stun... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a table which was very easy to order through the website. Delivery was quick, and I was kept well informed with regular delivery notifications. Unfortunately, the table arrived with s... Se mer
Terrible company. Placed an order on the 29th of July… Well… Guess what? It hasn’t even be dispatched yet … almost a month Avoid at all cost Hoping to go back to my bank to get my money back... Se mer
Företaget har svarat
I recently ordered 2 items from Otellos as a first time order. 110cm Artificial Olive Tree in Ceramic Pot × 1 and 66cm Real Touch 3-Stem Orchid in Grey Terrazzo Pot × 1. Both items were on offer. Inst... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- också i
- Butik med vardagsrumsmöbler
- Heminredningsaffär
- Möbelaccessoarer
- Sovrumsmöbler
- Trädgårdsmöbler
Skrivet av företaget
Discover luxury furniture, lighting and home decor from some of the world’s finest brands and designers. As a family-owned business since 1979, we pride ourselves on delivering an exceptional service, exquisite pieces and timeless designs.
Kontaktuppgifter
Storbritannien
- 01909 393636
- hello@otelloshome.com
- otelloshome.com
4,5
Utmärkt
118 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We ordered a marble effect side…
We ordered a marble effect side table/column and it is fantastic quality.
The delivery process was very informative with updates and it arrived in perfect condition.
30 april 2025
Omdöme utan inbjudan
Svar från Otello's Home
Hi,
Thank you so much for your lovely feedback. We’re so pleased to hear you’re happy with the quality of your new side table, we hope you enjoy it for many years to come.
The Otello’s Home Team.
Beautiful lampshade
Beautiful lampshade.
Good quality.
Came very well packaged in a large enough box.
Have used it in a Hamptons style sitting room.
14 april 2025
Omdöme utan inbjudan
Svar från Otello's Home
Hi Linda,
Thank you so much for your wonderful feedback! It's lovely to hear your lampshade is a perfect fit for your sitting room.
The Otello’s Home Team.
Excellent service and prompt response…
Excellent service and prompt response to emails.
Please support this very professional family enterprise.
I will buy again.
5 augusti 2025
Omdöme utan inbjudan
Svar från Otello's Home
Hi Raj,
Thank you so much for your lovely words and support for our family business. We're delighted that we could assist you promptly and we can’t wait to welcome you back.
The Otello’s Home Team.
Highly recommend
This was the first time shopping here and I was really impressed with the quality of the products and the quick delivery. Customer service was efficient and pricing is competitive. Will definitely shop here again!
29 juli 2025
Omdöme utan inbjudan
Svar från Otello's Home
Hi JT,
We’re so glad to hear you had a great first experience shopping with us. Thank you for taking the time to leave such a lovely review, it really does make a difference. We hope to see you again soon!
The Otello’s Home Team
Stunning cushions and fast delivery
Stunning cushions and fast delivery
6 augusti 2025
Omdöme utan inbjudan
Svar från Otello's Home
Hi Melanie,
Thank you for taking the time to share such a lovely review. We’re thrilled you enjoyed your experience with us and hope to see you again soon.
The Otello’s Home Team
Pretty little plants but I wish they…
Pretty little plants but I wish they where little bigger for the price.
25 juli 2025
Svar från Otello's Home
Hi Lidia,
Thank you for your lovely review. We’re so pleased you had a great experience and hope to welcome you back again soon.
The Otello's Home Team.
Absolutely love this store my order was…
Absolutely love this store my order was quick and amazing when I recieved them definitely recommend this store ⭐️⭐️⭐️⭐️⭐️
24 juli 2025
Svar från Otello's Home
Hi Marie,
Thank you so much for your wonderful review. We’re delighted to hear you had such a positive experience with us and we look forward to welcoming you back again soon.
The Otello’s Home Team
Quality products
Easy to use web site with plenty of items to browse. Our order (table lamp) arrived within the time frame indicated, and is a wonderful addition to our sitting room.
23 juli 2025
Svar från Otello's Home
Hi Stephen,
Thank you for taking the time to share such a lovely review. It’s wonderful to know you’re happy with your new table lamp, we hope you enjoy it for many years to come.
The Otello’s Home Team
Absolutely spot on
Absolutely spot on. Couldn’t of asked for a better product at a very reasonable price. Great customer service too.
2 augusti 2025
Omdöme utan inbjudan
Svar från Otello's Home
Hi Max,
Thank you so much for your lovely feedback. We are so pleased to hear that you are happy with your order and our service, and we truly appreciate you taking the time to share your positive experience.
The Otello's Home Team
Svar från Otello's Home
Hi Lata,
We truly appreciate your kind words and 5‑star rating. It’s wonderful to know you’re happy with your order and we hope you enjoy it for many years to come.
The Otello’s Home Team
Do not order anything from this company…
Do not order anything from this company I placed 2 orders with them and never recieved any of my orders when I emailed them they keep giving me excuses I’ve lost £60 this company should be banned from advertising 😡😡
23 juli 2025
Omdöme utan inbjudan
Svar från Otello's Home
Hi Marie,
I'm so sorry to hear how disappointed you've felt, I completely understand how frustrating it is to be waiting on an order, and I want to assure you that we’ve done everything possible to get it to you as quickly as we can.
As we explained via email, the items in your order were from our supplier in the Netherlands, which is why we advise an extended estimated delivery timeframe of 2–3 weeks for these items. We had initially expected to receive your items at our warehouse at the beginning of last week which was well within this window. However, due to a backlog at Dutch customs affecting outbound exports, the shipments to us were delayed, which unfortunately caused our scheduled delivery slot to be pushed back to the following week.
Despite the delays, we’ve worked hard to ensure your order was dispatched as quickly as possible. Your items arrived at our warehouse yesterday and has now been sent via next-day delivery, meaning your order will arrive within 4 weeks of your original order date — just outside the estimated 2–3 week timeframe.
We’re so proud to maintain a 98% success rate in delivering orders on time or earlier than estimated. Unfortunately, on rare occasions, external factors such as these delays can affect this, and while these situations are beyond our control, we always do our utmost to minimise disruption for our customers.
We completely understand how frustrating delays can be and sincerely regret any inconvenience caused. Your feedback is genuinely appreciated, and if there’s anything more we can do to assist, please don’t hesitate to contact our team.
Otello's Home Team x
Good product, good service
Good product , fast delivery , very good service from start to finish.
23 juni 2025
Svar från Otello's Home
Hi David,
Thank you so much for your lovely review, your feedback genuinely means the world to us.
We hope you love your new item!
The Otello's Home Team
Happy customer
Ready pleased with the price of the item, cheaper than anywhere else. Speedy delivery and very well packaged.
5 juni 2025
Svar från Otello's Home
Hi Susan,
Thank you so much for your lovely review, your feedback genuinely means the world to us.
We hope you love your new item for years to come!
The Otello's Home Team
Ordered from this place a few times…
Ordered from this place a few times now, and the quality is always fab and the customer service is great - Charlotte in particular was amazing. Couldn’t recommend Otello’s Home enough!
10 juni 2025
Omdöme utan inbjudan
Svar från Otello's Home
Hi Jessica,
Thank you so much for your lovely review, your feedback genuinely means the world to us.
We will pass your kind words on to Charlotte, she really is amazing!
The Otello's Home Team
Svar från Otello's Home
Hi Andrew,
Thank you so much for your lovely feedback. We are so pleased to hear that you are pleased with your order and our service, and we truly appreciate you taking the time to share your positive experience.
The Otello's Home Team
Detta är Trustpilot
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