I have ordered 6 coats over the last year via Amazon. I saw a coat on instagram through them directly. I orderd it with an expected delivery date of 09/29/26. I received an email later in the day... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a trench coat from Orolay and I based my size decision on the size chart posted on their website. I liked the coat very much except the sleeves were too short and well over an inch shorter... Se mer
I ordered the peelers and whilst trying to submit the confirmation, I accidentally clicked on two extra items. (Tricky way of getting more sales) I emailed them immediately to reverse the two extra... Se mer
Cheaply made. Ordered a vest. Styling is cute. Zipper very cheap and catches multiple times in fabric. Approved my return authorization quickly but you have to go to the post office to get a label. I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Orolay was founded in 2012 by a team of passionate and innovative fashion experts inspired by the vibrant energy of urban living. Recognizing the strength, style, and individuality of our dynamic audience, in 2018 we made a bold entrance into the global market with our iconic down puffer jacket. Our 092 design quickly became a global sensation, gracing the streets of cities worldwide. By making chic, timeless fashion accessible to all, we demonstrated that luxury can be inclusive, practical, and beautifully designed. From that groundbreaking coat, we have now expanded into a diverse and growing collection. Each piece is crafted to empower and accompany you through your daily adventures. Our refined, desirable, and durable apparel is designed to add a touch of elegance to every step of your journey. And as a global fashion brand, we are committed to pushing ourselves to continually create pieces that inspire exploration and self-expression, no matter where life takes you.
Kontaktuppgifter
USA
- orolay.com
1,8
Dålig
29 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 76 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Worst experience!
Worst experience!! ai bought a coat and it it too big so I wanted to exchange to a smaller size. The request of return was first approved, now the canceled it. Reason? “italy”. as we haven't got the mail. really disappointed. now i have a coat that i can’t use and 100€ less.
15 november 2025
Omdöme utan inbjudan
Svar från Orolay
Hi there,
Sorry about the frustration.
As our customer base continues to grow around the world, we are working to improve the shopping, return, and exchange experience across different countries. Return and exchange options may vary by location due to international shipping and logistics limitations, so we encourage customers to review the latest policy before submitting a request.
We appreciate your feedback and will continue working to make the process clearer and easier for our customers.
Jas besteld maar zag er totaal niet uit…
Jas besteld maar zag er totaal niet uit zoals aangeboden is.
Via mail contact zoeken om terug te kunnen sturen. Dit kan alleen met akkoord. Maar wel instructies gehad.
En kost je. 30 euro
30 oktober 2025
Omdöme utan inbjudan
Svar från Orolay
Hi Janne,
Het spijt ons te horen dat uw ervaring niet aan uw verwachtingen voldeed.
Als een in de VS gevestigd bedrijf dat klanten over de hele wereld bedient, werken wij voortdurend aan het verbeteren van de winkel-, retour- en ruilervaring in verschillende landen. We waarderen uw feedback en blijven eraan werken om het proces duidelijker en eenvoudiger te maken voor onze klanten.
My package was stolen within 10 minutes…
My package was stolen within 10 minutes of delivery. This company says its marked delivered and it's my problem. I filed a claim with there delivery service which apparently is not accredited with (BBB) I just researched. I will never buy anything from this company again. Awful
14 oktober 2025
Omdöme utan inbjudan
Svar från Orolay
Hi Pamela,
We’re sorry to hear that your package was stolen after delivery and understand how frustrating this situation can be.
Normally, once a package is shipped and marked as delivered, the final delivery confirmation is handled by the carrier. We will continue working to improve our delivery and customer support experience.
If you have any further concerns, please contact our customer service team through our website so our team can assist where possible.
Compro un abrigo y es genial
Compro un abrigo y es genial, 7 bolsillos, no pesa, bonito...pero demasiado grande, tengo que devolverlo. Pagué 109 euros. Cuando me lo trajeron 13€ de aduanas. Solicito la devolución, el envio corre de mi cuenta. Tengo que enviarlo a Alemania, 36€. Me aceptan el reembolso y de los 109 que pagué solo me devuelven 103€.
8 oktober 2025
Omdöme utan inbjudan
Svar från Orolay
Hola,
Gracias por compartir su experiencia. Nos alegra saber que le gustó el abrigo, aunque sentimos que la talla no haya sido la adecuada y que el proceso de devolución no haya cumplido sus expectativas.
Entendemos que los costos de aduana y devolución internacional pueden ser frustrantes. Agradecemos sus comentarios y seguiremos trabajando para que nuestra experiencia de compra, devolución y cambio sea más clara y sencilla para nuestros clientes.
I didnt have any issues with return or refund
I am in the UK. I bought 2 coats within days of each other. Unfortunately one was too tight and the other was too big and swamped me.
I requested a return, it was approved in 24 hours and then I packed up the parcels and sent by RM. Postage was free to me but the return was at my cost. Luckily they were being sent to a logistics company in Nottingham, (I got worried they would have to be sent back to China or something). I tracked the parcels and 2 days after they arrived at their warehouse, I got refund sent for both. No issues. No hassle.
9 september 2025
Omdöme utan inbjudan
Svar från Orolay
Hi there,
Thank you for sharing your experience. We’re sorry the sizing did not work out, but we’re glad to hear that your return and refund process was smooth and hassle-free.
We appreciate your feedback and will continue working to improve our sizing guidance, return process, and overall customer experience.
Possibly a Scaming Coat Company Beware
This is a terrible company to buy from currently contacting the ombudsman in the uk on their trade description of a coat they said it was a 650+ feather fill it was a lie as coat so thin!, then will not accept the return either. Terrible service and US company producing Chinese made sub standard products!. No procedures in place to address the issues.
25 februari 2025
Omdöme utan inbjudan
Svar från Orolay
Hi there,
Thanks for leaving this comment.
At Orolay, we are committed to providing quality outerwear at an accessible price, and we take product descriptions, materials, and customer concerns seriously. Fill power refers to the loft and insulation quality of the down, while the overall thickness and feel of a coat may vary depending on the style, design, shell fabric, and construction.
We understand that return and service experiences are very important, especially for international customers. We will continue working to improve our product information, quality control, return process, and overall customer support experience.
SCAM
The coat was too small. I live in the UK. First it took ages to find out the address to return it to. And then, they said that they could not credit me a refund without proof of postage even though I had enclosed my receipt when I returned the package. I explained to them that recipt of posting was only required if they could not find the returned package, but they refused to say if they had received it or not-- SCAM
7 februari 2025
Omdöme utan inbjudan
Svar från Orolay
Hi there,
Thank you for sharing your feedback.
Based on our return process, refunds are issued once the returned item has been received and checked by our warehouse. Proof of postage or tracking information helps us verify and locate returned packages, especially for international returns.
We appreciate your feedback and will continue working to make our return process clearer and easier for customers.
All About The Creme (S’more Vibes)
I love the warmth of this coat....it’s so warm and stylish (them zippers....oh lawdddddd)!! ; I’ve only had the coat for sometime and I have received so compliments from both men and women...
My only complaint was shipping...seemed so long but worth the wait!!!
29 januari 2021
Omdöme utan inbjudan
Svar från Orolay
Hi Joy,
Thank you so much for your kind words! We’re thrilled to hear that you love the warmth and style of the coat, and that it’s been getting so many compliments.
We’re sorry the shipping took longer than expected, and we appreciate your patience. We’ll continue working to improve the delivery experience for our customers.
Thank you again for your support!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.