Very helpful company.. beautiful lights .. expensive but handcrafted. Sales dept very prompt , gave good advice and answered emails speedily. Fittings came immaculately boxed and arrived saf... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So many things are "designed in the UK, made in China" but not with Original BTC. I love that Original BTC still manufactures in the UK. Beautiful lights - I have used the clip-on Hector lights as rea... Se mer
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Nous sommes passés aujourd’hui en boutique pour faire une Demande de devis pour des luminaires. Nous avons bien été conseillé pour notre appartement qui est en cours de rénovation. Nous remercion... Se mer
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An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... Se mer
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Företagsinformation
Skrivet av företaget
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Kontaktuppgifter
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, Storbritannien
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4,8
Utmärkt
740 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quality product perfect service made in Britain
2 lights from BTC: a) suitable materials, designed well; made in Britain (to last) b) efficient customer service c) delivered (early) and in order. Trade showroom efficient and helpful.
26 november 2024
Svar från Original BTC
Hi Helen,
Thank you!! 🙏
We hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
Excellent product
Excellent product , easy to order and delivered before specified date
25 november 2024
Svar från Original BTC
Hi David,
Thank you for the 5-star review, much appreciated!
Best wishes,
Original BTC
Excellent service
I ordered a Hatton 3 floor lamp by phone and was given an estimated two to three weeks for delivery. The lamp arrived in half that time, carefully packed and on a pallet. I’ve bought lots of lamps from Original BTC and they always provide a great service, as well as beautifully made products.
7 november 2024
Svar från Original BTC
Hi Nigel,
Thanks for choosing us again for your lighting, great to hear you have been happy with the service we provide and that your order arrived promptly!
Best wishes,
Original BTC
Great customer service. Very helpful.
Great order placement process. Delivery time +2-3 weeks a little long. But worth the wait. The lamps are super.
14 november 2024
Svar från Original BTC
Hi Sharon,
Excellent to hear, sounds like they were worth the wait and we take on board your feedback ☺️
Best wishes,
Original BTC
Fantastic customer service
7 november 2024
Svar från Original BTC
Hello,
Thank you, always good to hear from a happy customer!
Best wishes,
Original BTC
Classic style
A classic bone china light pendant which is timeless and would suit both a contemporary and traditional home.
7 november 2024
Svar från Original BTC
Hi Mark,
Fantastic to hear you appreciate our bone china pendant lights and their versatility for many interiors ☺️
Best wishes,
Original BTC
Quick service everything arrived in…
Quick service everything arrived in good condition.
7 november 2024
Svar från Original BTC
Hi Paul,
Great to hear, thank you for the 5-star review!
Best wishes,
Original BTC
Svar från Original BTC
Hi Andrew,
Thank you for the positive review!
Best wishes,
Original BTC
Online customer service has not…
Online customer service has not responded to me after many attempts to get an update on my order.
21 oktober 2024
Svar från Original BTC
Hi Zeke,
I am very sorry that you struggled to get in touch, I believe this has been resolved now.
Best wishes,
Original BTC
Excellent service
Excellent service. Product arrived exactly on time and very well packed. Beautiful!
8 oktober 2024
Svar från Original BTC
Hi,
Thank you for the 5-star review! 😊
Best wishes,
Original BTC
Helpful, communicative, great customer service and product
I needed a light fixture that we had purchased in the past, but was no longer in the running line. They were able to locate it and made the whole process very easy.
8 oktober 2024
Svar från Original BTC
Hi Kimberley,
Thanks for the 5-star review, glad we could help!
Best wishes,
Original BTC
Brilliant as always.
Brilliant as always. Our light and floor lamp are very old and have stood the test of time, we bought them in their first year of trading. We needed a repair, caused by removal damage to the base. it was organised efficiently for dates that worked for us. The floor lamp was returned in excellent condition and carefully packed. It looks like new. Thank you.
7 oktober 2024
Svar från Original BTC
Hello,
Thank you for the glowing review, so happy to hear your floor lamp has stood the test of time and that we have been able to supply the necessary parts required 😊
Best wishes,
Original BTC
Svar från Original BTC
Hi Jenni,
Thanks for the 5-star review, always nice to hear from a happy customer 😊.
Best wishes,
Original BTC
Very Good Prompt Service
The overall service was good.
The Company make good high end unusual products.
Can Recommend !
25 september 2024
Svar från Original BTC
Hi David,
Thanks for the positive review!
Best wishes,
Original BTC
Good customer service…
I was kept informed at all times and when the parcel arrived, it was safely packed.
25 september 2024
Svar från Original BTC
Hello,
Great to hear, thank you for the positive review.
Best wishes,
Original BTC
Svar från Original BTC
Hi Ann,
So pleased you are happy with your purchase and thank you for choosing us for your lighting again 😊.
Best wishes,
Original BTC
Very expensive replacement fittings
Ordered replacements for original light fittings that had deteriorated (more quickly than they should have done). Parts arrived as ordered, and very promptly. Even with a modest discount, however, they were ridiculously expensive. Service person was very helpful and efficient.
24 september 2024
Svar från Original BTC
Hi Richard,
Thank you for your feedback! We're happy to hear you were pleased with our prompt delivery and service.
The quicker-than-expected deterioration of the lamp holders was due to excessive heat from the bulbs used, whether they were too high wattage for the fitting or low-quality bulbs. We’re sorry to hear you found the price expensive. Please bear in mind that everything is manufactured here in the UK responsibly, and all components are sourced locally as well.
Best wishes,
Original BTC
GREAT JOB!
The speed in which your team got back to me. You were able to help me out and source the item I needed in a timely manner. Truly was great to work with yall!
Thank you again!
Lizzy Friend
Colby Construction Company
11 september 2024
Svar från Original BTC
Hi Lizzy,
Thanks for the 5-star review! So pleased you enjoyed working with us, thanks for choosing our lighting.
Best wishes,
Original BTC
Finish is a bit disappointing for the price.
I was expecting a better finish of the cast steel for the price. Also the technical information is lacking in terms of light levels.
20 augusti 2024
Svar från Original BTC
Hi Benjamin,
I am sorry to hear the product has not meant your expectations on this occasion. The galvanised bracket you have purchased is made from casted iron and then galvanised using traditional techniques. The light is not supplied with a bulb so light levels will depend on the bulb you purchase but if you would like any technical help in choosing as suitable bulb please do get in touch as we would be happy to advise.
Best wishes
Original BTC
Excellent product
Excellent product, original design with quality materials. Also, excellent and supportive customer service, speedy and safe delivery. Highly recommended.
26 augusti 2024
Svar från Original BTC
Hi Alan,
Thanks for the amazing review, so pleased you are happy with the product and service provided.
Best wishes,
Original BTC
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