My stuff hasn't been delivered yet and i am frustrated I've emailed 3 times with no response acc they did once and asked for my address but then i emailed another 2 times and no response was provide... Se mer
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Det här tycker kunderna
Honestly would recommend anyone who loves long lasting and pleasant smelling perfume oils. They literally last all day and always have people asking where you got that fragrance from. Just to add its... Se mer
The scent and products are great and I am a repeat customer, absolutely fantastic service. I ordered these as gifts, the package has arrived the next day without me having to pay more for the shipping... Se mer
I'm a newbie to Orientica. I'm now obsessed .. Velvet Musk is my new favourite fragrance. The quality of fragrance, the time it lasts, the packaging...it's all 5 star. I'll definitely be back to try m... Se mer
Företagsinformation
Skrivet av företaget
Inspired by nature and the mystery of oriental fragrances, Orientica perfumes offers you individuality encapsulated through a wide range of scents, to express the essence of who you are. Distinct fragrances each with a story to tell and bursting with the aromas of lush, green gardens and orchards to the woody scents of Oudh.
Kontaktuppgifter
4 Corners Distribution Ltd, Unit 3 Renwick Road, Renwick Industrial Estate, IG11 0SD, Barking, Storbritannien
- 020 3026 0786
- sales@orientica.co.uk
- orientica.co.uk
4,2
Bra
295 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
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Svar från Orientica
Hi Fernando,
We're sorry to hear about your disappointment with the shipping costs. We understand that shipping expenses can be a concern for our customers, especially when ordering from overseas.
Shipping costs can vary based on several factors, including distance, weight, and customs fees. Since we send our products from the UK to the United States, customs charges contribute to the shipping expenses. However, to make it more convenient for our customers, we offer a special deal: orders over £150 qualify for half-price shipping. We hope this helps alleviate some of the costs for you!
Regards,
Orders Team
Svar från Orientica
Thank you! Your love for our perfumes means the world to us. Looking forward to delighting you again soon!
I bought my perfume and I paid an…
I bought my perfume and I paid an express shipping and they took one month to send me the product. Very bad delivery
27 februari 2024
Svar från Orientica
Hi Laura,
We appreciate your feedback regarding your recent purchase experience, although we are disheartened to hear about the delay in receiving your perfume. Upon reviewing your order details, it appears that there may have been an issue with the provided shipping address, which could have contributed to the delivery delay.
We want to assure you that we take shipping and delivery seriously, and our team made efforts to reach out to you regarding the address discrepancy. Furthermore, our shipping partner, UPS, also attempted to contact you regarding the delivery.
To resolve this matter promptly, we kindly ask that you reach out to us directly at sales@orientica.co.uk. We are committed to ensuring your satisfaction and would appreciate the opportunity to address any concerns you may have.
Once again, we apologize for any inconvenience this may have caused and look forward to resolving the issue to your satisfaction.
Regards,
Orders Team
Worth the buy
Perfumes are great 👍 although bottles and atomisers need to improve (2 bottles leaks a little). I just have to remind myself they stay on the shelf and not in my bag; will repurchase more.
Swift and reliable delivery. 📦
1 mars 2024
Svar från Orientica
Hi,
Thank you for sharing your experience with us! We're thrilled to hear that you found our perfumes great and our delivery swift and reliable. We appreciate your feedback regarding the bottles and atomizers, and we'll definitely take that into consideration to improve our packaging quality.
Regards,
Orders Team
Svar från Orientica
Thank you for the 5-star rating! We're thrilled you had a great experience shopping with us.
Svar från Orientica
Hi,
Thank you for your positive feedback! We're glad you enjoyed the fast delivery and packaging. If you need anything else, just let us know.
Regards,
Orders Team
Brilliant!
Great value, wonderful scents, excellent service and swift delivery. Many thanks 🙏
8 februari 2024
Svar från Orientica
Delighted you're loving our perfumes!
Try to order with my debit card from my…
Try to order with my debit card from my bank and my order was canceled and I was told to use PayPal which is very unacceptable if you offer debit payments only sites that are not secured would want you to pay PayPal some customers don't have PayPal this is not fair at all I've been a customer for a very long time I am upset
8 februari 2024
Svar från Orientica
Hi Tony,
We're truly sorry to hear about your experience and understand your frustration. Our primary concern is always the security and satisfaction of our customers. In your case, there was nothing we could do as we were not able to process the transaction with the debit card you had used, therefore we suggested you could use the debit card with PayPal, as this would allow the transaction to be processed.
To clarify, we encourage the use of PayPal for transactions due to the added layers of protection it offers, both for the buyer and the seller. This ensures a safer and more secure transaction for all parties involved.
If there's anything we can do to assist you further or if you have any questions, please don't hesitate to reach out to our customer support team. We appreciate your understanding and thank you for bringing this matter to our attention.
Regards,
Orders Team
Fast delivery and amazing products
Fast delivery and amazing products
Products arrived in good shale with no damage
5 februari 2024
Svar från Orientica
Thrilled you're enjoying our scents! Thanks for the top rating!
Very good scent.
27 januari 2024
Svar från Orientica
Hi there,
Your satisfaction is what drives us, and we're thrilled to have delivered on our promise of excellence. Thank you for your wonderful review and for being a part of our perfume journey!
Regards,
Orders Team
⭐️⭐️⭐️⭐️⭐️
Made a few purchases from orientica now. Customer service was great. The perfume oils are very unique scents that last well throughout the day. The bundles and sets are good deals as you get your moneys worth plus they are generous with throwing in free gifts at certain times. Will continue to purchase from here for the foreseeable future for myself and as gifts.
15 januari 2024
Svar från Orientica
Hi there,
We're honored to have exceeded your expectations! Thank you for choosing us and for your enthusiastic endorsement. We can't wait to continue impressing you with our products!
Regards,
Orders Team
Lovely scents, problem packaging
These perfumes are long lasting and strong in scent. I would not recommend buying these without trying them in a store first as the scent (especially on the skin does not necessarily match the description). That being said, all the perfumes I ordered found a home with one of the ladies in my family. The perfumes came quickly, but there was not an option for standard delivery, with the cheapest being Royal mail 48 hour delivery. The perfumes arrived in reasonable condition, two of them had an issue with the sticker (detached or half inside the lid of the product) but customer service quickly responded to my email to clarify that this was not a security seal. Unfortunately there is some further flaw with the packaging, the perfumes seem to leak oil into the rubber casings, making it difficult to open the lids to get to the roller ball applicator due to lack of grip. Sometimes the rubber casing entirely slides off as the little glass bottle inside becomes too oily. That being said, the perfumes wear well and are long lasting, and I really enjoy the "Fancy" scent as well as the "Violet Oud" the later of which I bought in a store not online.
8 januari 2024
Svar från Orientica
Hi India,
Thank you for taking the time to share your detailed feedback. We truly appreciate your honest review!
We apologize for any inconvenience caused by the packaging issues you encountered, this should not be the case. Please could you send us an email to orders@orientica.co.uk with some photos attached so we can review them and get you some replacements sent out to you.
We're glad to hear that our customer service promptly addressed your concerns and that you love our fragrances!
Regards,
Orders Team
Fantastic smell
Hi
I like it. The fragrance is very nice for all perfumes and I recommend it to buy and try.
Thanks
4 januari 2024
Svar från Orientica
Hi there,
Your kind words mean the world to us! We're overjoyed that you've found our perfumes to be fantastic. Thank you for your support and for being a valued customer!
Regards,
Orders Team
Good products and service
7 januari 2024
Svar från Orientica
Hi there,
Thank you for your glowing review! We're thrilled to have earned your trust and satisfaction. Here's to many more delightful fragrance experiences together!
Regards,
Orders Team
Very good best customer service
Very good best customer service
Good quality products
Fast delivery
8 januari 2024
Svar från Orientica
Hi there,
Thank you for your glowing review! We're thrilled to have earned your trust and satisfaction. Here's to many more delightful fragrance experiences together!
Regards,
Orders Team
Svar från Orientica
Hi there,
We're so happy to hear that you're pleased with our products! Thank you for trusting us with your fragrance needs. We're here to provide exceptional experiences every step of the way!
Regards,
Orders Team
Amazing in every way
I have the biggest obsession with perfumes and was hesitant to try these as I do pay quite a bit for mine. I ordered and have not been disappointed. Everything about this company and their products are truly fantastic
26 december 2023
Svar från Orientica
Hi there,
Your satisfaction is our top priority, and we're thrilled to have met your expectations. Thank you for choosing us and for sharing your positive experience!
Regards,
Orders Team
Only received a sample instead of a full bottle
I ordered a full bottle of a perfume and paid £80 for it but only received a 1ml sample. I sent multiple emails and also DMed on Instagram and still have not received a response. Appalling service.
11 december 2023
Svar från Orientica
Hi Yamna,
Hope you're well! Unfortunately as we were closed last week due to relocation of our head office, your emails were only responded to yesterday when we reopened.
Nonetheless, we have sorted out your replacement and included some freebies as an apology for your patience.
Regards,
Orders Team
Excellent loving orientica perfumes…
Excellent loving orientica perfumes long lasting and delivery was on time.First one I bought from Pakistan and couldn't get it here the white musk one but finally I got my hands on it so excited. Thanks orientica please don't discontinue it.
28 november 2023
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