Please people avoid at all costs this website is a scam, I deposited £50 won £3000 been six to seven months still haven’t seen my money passport and bank statement pdf uploaded, like many other... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Opened an account and won, so that's a positive! The site interface is good and there is a good choice of games and slots, so overall good. I would rate higher if the below is improved. Improve... Se mer
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I wanted to try a new website and decided on O’Reels because of the 100 free spins promotion the account was easy to set up. After using the free spins, I deposited £150 and carried on… after a... Se mer
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I'd give less if I could. Deposited over £300 since opening an account and not one single win ot withdrawal. Whilst I appreciate you're not guaranteed a win, the RTP% here is pretty much n... Se mer
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Företagsinformation
Skrivet av företaget
O’Reels Casino brings an exciting, dynamic and fully immersive online gaming experience to players across the UK. Known for its engaging Irish-themed branding, O'Reels combines a touch of traditional charm with the very best of modern casino gaming. Whether you're spinning the reels on classic slots, exploring new game releases, or enjoying the thrill of live casino action, O'Reels has something for every player. With over 2000 top-quality games from leading industry providers such as Pragmatic Play, Blueprint, Inspired, Eyecon, Big Time Gaming and Relax Gaming, O'Reels Casino consistently delivers variety, excitement and entertainment. Players will find an extensive range of online slots, including Megaways™ games and daily Drops & Wins competitions, plus an impressive selection of classic table games like blackjack, roulette, baccarat and poker. Additionally, fans of live dealer experiences can enjoy the authenticity of a real casino environment from the comfort of their own home. O’Reels Casino prides itself on a player-first approach, ensuring fast and secure withdrawals, excellent customer support, and regular promotions designed to enhance the gaming experience. Fully licensed and regulated by the UK Gambling Commission, O'Reels upholds the highest standards of fairness, transparency and responsible gaming. Spin, win, and smile at O'Reels Casino, your trusted destination for online casino entertainment in the UK.
Kontaktuppgifter
London, Storbritannien
- support@oreels.com
- oreels.com
2,7
Dålig
47 omdömen
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bonus just don't exist
Bonus just don't exist! same as every site now they keep you playing and playing on the same low money and then just take it! zero f's given.
22 april 2026
Omdöme utan inbjudan
Immediate Withdrawal
Easy sign up. Plenty of safety measures there and my payout went to my account in a few seconds. Top casino
19 april 2026
Site had lots of choice
Site had lots of choice, did receive welcome spins tho
18 april 2026
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You've had one review and you ask for…
You've had one review and you ask for another, answer is the same , absolute shite
14 april 2026
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Absolutely shocking site
Absolutely shocking site! When you bonus it barely pays out, shit site scammers closed my account straight after!
13 april 2026
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Ace,
Thank you for leaving a review and we're sorry to hear you're unhappy with your experience.
All games at O'Reels are supplied by fully licensed providers and use independently tested random number generators, meaning outcomes are entirely random and cannot be influenced by the casino.
Regarding your account closure, there are a number of reasons an account may be closed, and we'd encourage you to contact us directly at support@oreels.com so we can look into this for you and provide a full explanation.
The O'Reels Team
www.oreels.com
Please people avoid at all costs this…
Please people avoid at all costs this website is a scam, I deposited £50 won £3000 been six to seven months still haven’t seen my money passport and bank statement pdf uploaded, like many other comments on here I keep getting the same reply on email, we will reply in two day, well guess what o’reels it has been six days since you sent me that first email saying two days.
In addition to this live chat have no information whatsoever which I think is ridiculous.
I’ll be taking this to who ever I can to get my winnings.
Total scam people do not play on this site. They will take every last penny.
5 april 2026
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Omar,
Thank you for leaving a review and we're very sorry to hear about the experience you've had. We completely understand your frustration and appreciate that waiting this long for a resolution is unacceptable.
We would like to look into this as a matter of urgency. Please contact us directly at support@oreels.com referencing your account details and we will ensure this is escalated and dealt with promptly.
The O'Reels Team
www.oreels.com
Shocking
Shocking. 75p bet and a bonus paid £4 after being -£17.90.
Think I'll avoid this site. No more cash from me :)
16 mars 2026
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Jodie,
Thank you for your review. We’re sorry to hear that your recent session didn’t meet your expectations.
We understand how disappointing it can be when a bonus round doesn’t deliver the outcome you were hoping for. All of our games operate using certified Random Number Generators (RNGs), meaning results are completely random and bonus outcomes can vary significantly from spin to spin.
We appreciate you giving O’Reels Casino a try, and if you have any questions or would like us to review anything further, our support team is always available to help.
Best regards,
O’Reels Casino Team
Svar från O'Reels Casino
Hi Yvonne,
Thank you for your 5-star review! We're really pleased to hear that you're enjoying the range of slots at O’Reels Casino and that your withdrawals have been quick and smooth.
We appreciate you taking the time to share your experience, and we hope you continue to have plenty of fun exploring the games on site.
Best regards,
O’Reels Casino Team
!Worryingj
All with bad experience i suggest u not only read but do this. See below my experience.
Before, during and after they not operating within law & guidelines.
They cancelled my account not after deposit total 1600£ in one day but after id wont £6k
Live chat say its with diff team and waiting for reply from email.
And they jjus replied on here but notnto my emails
06-03-26 - this is now my thread..
Lets see u get out this one, not burnt once but burnt twice.... and have the cheek to play dumb....
"I am aware that on 21 August 2025, your operator, ProgressPlay Limited, was fined £1,000,000 by the UK Gambling Commission for the exact same 'Anti-Money Laundering' and 'Social Responsibility' failings I am experiencing now.
The Commission specifically flagged your failure to verify Source of Funds in a timely manner and your habit of allowing deposits without scrutiny. By stalling my withdrawal now after accepting £1,600 in deposits, you are repeating the very behavior that led to your recent fine. I will be sure to mention this continued non-compliance when I report this case to the UKGC."
06-03-26 check the live chat... im next 19.appox
07-03-26 theyve replies endless.attempts to say they need 2 more days to get back to me.
Atleast its a start
08-03-26 - well that lasted long, they gone back to their normal ways gave them and ultimatum yesterday see section of email to them below, they didnt reply nor release funds.
Hopefully by the end of this it will be noreelscasino.com 3rd strike and out!
You state you are looking for a 'resolution,' but you have not defined the problem. You claim your decision is based on Terms and Conditions but have not specified which point. Telling me to contact a support team that has no information and does not respond is a clear stalling tactic.
You now have two options:
1.Release the funds within 24 hours (by 15:25 on Sunday, 8 March 2026). If the withdrawal is processed immediately, I will accept this as a resolution and take no further action against your license.
If you choose to ignore this or refuse Option 1: If there is a legal reason you cannot discuss this, then you must issue a Letter of Deadlock immediately so I can take this to IBAS.
You cannot use 'confidentiality' or 'guidelines' as a way to hold my money indefinitely without external oversight.
Under UKGC LCCP Condition 17.1.1, you cannot wait until I win to decide your procedures matter, especially after allowing £1,600 in multiple deposits without question.
This is the exact behavior that led to your operator, ProgressPlay Limited, being fined £1,000,000 in August 2025 for 'unacceptable' failings regarding Source of Funds and Social Responsibility.
I expect a response or payment confirmation by the deadline stated above. If not, I will be filing my claim with IBAS and reporting this continued non-compliance to the Gambling Commission.
09-03-26
I am updating this review because your response is as contradictory as your internal support. You tell me to use your 'Live Support,' yet they have no information and tell me to wait for an email that never arrives. You are sending me in circles.
Your own Terms & Conditions regarding complaints tell me to contact support—the very department that cannot help. This is a deliberate loop designed to stall my £6,000 withdrawal.
Regardless of whether you are owned by ProgressPlay or Betable Limited (License 23328), the rules are the same. Betable has already been fined £71,100 by the UKGC for these exact 'Source of Wealth' and 'Social Responsibility' failings. By ignoring my proof of funds and my 24-hour deadline, you are proving that you haven’t learned from your past sanctions.
To be clear:
Contradictory Support: You direct me to a support line that has no access to my case data.
Hidden Contact Info: Your T&Cs point back to the same unhelpful support instead of providing a direct compliance email.
Ignored Evidence: You have not explained why my funds are held despite me having a clear paper trail and yes I have the I have bank statements to match.
Hypocrisy: You tell me not to use this thread, yet it is the only place you actually reply.
Stalling: You allowed £1,600 in deposits without question, but are stalling the payout in breach of UKGC LCCP 17.1.1.
I am now amending my formal submission to the Gambling Commission
09-03-26
The reply thrt i got today is the dxact same reply as a previouss one.
They are using ai to reply.
10-03-26
They said they need max 2mkre days and have sent them payment proof.
12-03-26
So once again Oreels keeping me going jn cirlcew they have failed to respond back to me without any futher info.
Onljine support keep saying its being looked at and give them more time, yet no timeframe given.
More lies. Its been 7days and no update.
13-03-26 - reported to rBAS ef BAS105509
4 mars 2026
Omdöme utan inbjudan
Svar från O'Reels Casino
[Updated O'Reels Casino Reply]
Hi Pritesh,
Thank you for updating your review. We understand that situations involving account restrictions and withdrawals can be stressful, and we appreciate you sharing your concerns.
However, we would like to clarify that O’Reels Casino is not operated by ProgressPlay Limited, and therefore the regulatory action you have referenced does not relate to our business or licence.
In some cases, accounts may be temporarily restricted while required checks are completed by our specialist team. These reviews are carried out in line with our regulatory obligations and internal procedures. During this time, the relevant department will communicate directly with the customer via email.
As your case is already being handled by the appropriate team, Trustpilot is not a suitable channel to discuss or investigate account-specific matters. Please continue corresponding through your existing email thread so the team reviewing your case can provide you with updates.
Best regards,
O’Reels Casino Team
--
[Original O'Reels Casino Reply]
Hi Pritesh,
Thank you for taking the time to share your feedback. We understand why this situation would feel concerning, especially after a significant win.
In some cases, accounts may be temporarily restricted while certain checks are completed by our specialist team. These reviews are part of our regulatory obligations as a UK Gambling Commission licensed operator and are carried out to ensure all activity on the platform complies with the required standards.
We appreciate that waiting for updates can be frustrating. As advised by our live chat team, your case is being handled by the relevant department and you will receive an update via email as soon as the review is complete.
If you have any further questions in the meantime, please continue to correspond via your existing email thread so the team managing your case can assist you directly.
Best regards,
O’Reels Casino Team
Poor service cheap website.
Poor service cheap website.
Dont exspect to ein much but 250 pound over 3 months biges win 2 pound with 1 pound spin and no feature atall on any slot.
Just seems odd
4 februari 2026
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Charles,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at O’Reels Casino hasn’t met your expectations.
We understand how disappointing it can feel when gameplay doesn’t go your way over a period of time. All of our games operate using independently certified Random Number Generators (RNGs), meaning outcomes are completely random and features or wins can vary significantly from session to session.
We’re also sorry to hear your thoughts on the website itself. Feedback like yours is important to us, and we’re continually working on improvements to both our platform and overall player experience.
If you’d like us to review anything specific or discuss your experience in more detail, our support team would be happy to help directly.
Best regards,
O’Reels Casino Team
Yeah spent £30
Yeah spent £30. Played a few games. Hardly won a spin.
You can tell a good casino to a bad one. There are better ones out there.
30 januari 2026
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Brendan,
Thanks for taking the time to leave a review. We’re sorry to hear that your early experience didn’t go the way you’d hoped. Slot gameplay can vary session to session, and while we appreciate that short runs without wins are frustrating, outcomes are random and can differ widely from player to player.
We aim to offer a wide range of games, fair play, and a strong overall experience, and we understand that not every session will be enjoyable for everyone. If you’d like us to review your account or discuss your experience in more detail, our support team would be happy to help directly.
Best regards,
O’Reels Casino Team
Don’t play in this site guys pure scam
Don’t play in this site guys I spend more then 1400 in one night on book of dead and this slot look like a scam .. pure scam guys pay attention about it and please this could be very dangerous for you and your wallet . This site probably a pure scam and just eat and eat and eat money and doesn’t give back nothing . So RTP doesn’t exist . Stay away from this casino
27 januari 2026
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Marco,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how frustrated and disappointed you feel after your session. Losing streaks can be extremely upsetting, especially when significant amounts are involved, and we understand why this has left a negative impression.
We’d like to be clear that O’Reels Casino operates under strict regulatory standards. All games, including Book of Dead, use certified random number generators and are independently tested to ensure fairness. Outcomes can vary widely in the short term, and while RTP is calculated over millions of spins, individual sessions can unfortunately result in losses.
That said, we don’t want any player to feel unheard. If you’re happy to do so, please contact our support team directly so we can review your account and gameplay in detail and address any specific concerns you have. Trustpilot isn’t a support channel, but we’re always open to constructive dialogue through our official channels.
Kind regards,
The O’Reels Casino Team
Svar från O'Reels Casino
Hi Diddles,
Thank you for your 5-star review! We’re really pleased to hear you’re enjoying the games at O’Reels Casino and that your withdrawals have been quick — that’s great to know.
If you ever need any help or have questions, our support team is always here for you. Thanks again for playing with us and best of luck on your next spin! 🍀
Best regards,
O’Reels Casino Team
Fast efficient customer service
Fast efficient customer service, I had a deposit issue and the member of staff helped me get it sorted asap, it was resolved much quicker than expected as they said they will contact me by email and this was done within the hour and the issue completely resolved! Actually made you feel welcome as a customer 5*
18 december 2025
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Tom,
Thank you so much for your 5-star review! We’re delighted to hear that our customer support team was able to resolve your deposit issue quickly and efficiently. Making our players feel welcome and supported is very important to us, so it’s great to know that came across in your experience.
If you ever need help again, our team is always here for you. Thanks for choosing O’Reels Casino and we wish you the best of luck with your next games!
Best regards,
O’Reels Casino
I would rate this company less than 1…
I would rate this company less than 1 if I could, I have deposited £110 and won £340. I could not attach my bank to the withdrawal. I spoke to someone on live chat who advised me that my money would go back into my casino pot within 30 minutes it did not so I deposited £10 using my debit card made a small profit my bank would still not attach so I attached my partners who I’m also named on. Then the withdrawal did not go through and I had an email saying that they have suspended my account and asked me for xyz documents which I have supplied and they have not unblocked my account and I have not received any of my winnings
15 november 2025
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Sarah,
Thank you for your review. We understand how frustrating it must be to have your account suspended while waiting for a withdrawal, especially after winning.
Please be assured that O’Reels Casino is fully licensed and regulated by the UK Gambling Commission, and we are required by law to carry out identity and payment verification checks before processing withdrawals. These checks help protect both our players and their funds, ensuring all transactions are secure and compliant.
If your account has been temporarily restricted, it will be because our verification team is reviewing the documents you’ve provided. We appreciate that waiting can be inconvenient, but as soon as the review is complete, you’ll receive an update directly from the team. Your balance and winnings remain safe during this process.
We recommend continuing communication through your existing email thread with our verification team so that your case can be resolved as quickly as possible.
Best regards,
O’Reels Casino Team
Withdrawals not good
Withdrawals not good! I’m a bit hesitant in giving this review as made lots of deposits and made my first withdrawal today, I must be honest was very impressed as it was in my bank instantly, then made a 2nd withdrawal which said it had to be done manually?! Not impressed with this and spoke to live chat who said it would be done within 25hrs? I don’t understand why the first one was instant and then the 2nd is pending?? I hope this isn’t a stalling tactic and will be keeping a close eye on it as you shouldn’t have to wait that long! I will change my review stars when there is an update.
Update, I received my withdrawal so will update my stars, could have been quicker but a lot less than 24hrs.
6 november 2025
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Amanda,
Thank you for taking the time to leave such a detailed review — and we’re really pleased to hear you’ve now received your withdrawal and updated your rating to 5 stars. We appreciate it!
To clarify the difference you experienced: some withdrawals are able to be processed instantly, while others require a manual review depending on the payment method, account status, or the timing of the request. These checks are part of our standard UK Gambling Commission compliance process designed to keep accounts safe and secure — though we understand it can feel inconsistent when one payout is instant and another needs more time.
We’re glad the second withdrawal was still processed much sooner than the maximum timeframe, and we’ll continue working on improving the speed and consistency of our withdrawal flows.
Thank you again for your balanced feedback — and for choosing to play at O’Reels Casino. If you ever need anything, our support team is always here to help.
Best regards,
O’Reels Casino Team
Honestly I don’t know where to start
Honestly I don’t know where to start. This company is so contradictory. Deposited over £200. Won £220, withdrew and was paid within a hour, no issues what so ever. Until I further deposited and the website closed down half way through play, I was told my account was suspend. 5 days of communication with the customer services and still no acknowledgment of why or how the verification process is taking so long. Documents were sent in on Friday morning, it is now Tuesday afternoon. Every email I have received does not contain any sort of useful information and I’m constantly asked to “kindly wait” kindly wait 5 more days? If you’re thinking about making an account, please verify your account first or you’ll be waiting for days for a response. The customer services cannot help with anything other than basic information, anything else is dealt with by a team that is not contactable.
14 oktober 2025
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Casey,
Thank you for sharing your feedback. We’re sorry to hear about the frustration you’ve experienced regarding your account verification and the delay in receiving clear updates. We completely understand how inconvenient this must feel, particularly after you’d already had a positive withdrawal experience.
As a UK Gambling Commission licensed operator, we are legally required to complete verification checks to ensure player safety and regulatory compliance. While most checks are completed quickly, there are occasions when additional reviews are necessary, which can unfortunately take longer. We acknowledge that waiting is never ideal, and we appreciate your patience during this process.
We also take on board your comments about communication — your feedback is valuable, and we are always looking for ways to improve the clarity and helpfulness of our updates.
Please be assured your documents and account are being reviewed, and our team will provide you with an update as soon as possible. If you’d like, you can respond to your current email thread referencing this review so we can help ensure your case is prioritised.
Best regards,
O’Reels Casino Team
Doesn't allow me to deposit way i want…
Doesn't allow me to deposit way i want only now and then
2 oktober 2025
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Mike,
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve had difficulties depositing in your preferred way.
At O’Reels Casino, we support a range of secure payment methods, but from time to time certain deposit options may be unavailable due to technical or regulatory requirements. We understand how inconvenient this can be and are always working to ensure payment options remain as smooth and reliable as possible.
If you’d like, our support team can review your account and help identify the best available deposit methods for you. Please reach out to us directly so we can assist further.
Best regards,
O’Reels Casino Team
Quick and easy
24 september 2025
Omdöme utan inbjudan
Svar från O'Reels Casino
Hi Echo,
Thank you for your 5-star review! We’re so pleased to hear you found O’Reels Casino quick and easy to use — that’s exactly the experience we want all our players to have.
We look forward to seeing you back again soon, and if you ever need a hand, our support team is always here for you.
Best regards,
O’Reels Casino
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