Orbitnav 

SCAM SCAM SCAM do not buy a sat nav from this company. The unit I received does not function when I press the navigation button and there is little or no support at Orbitnav UK. I'm having to write off my £120 and throw the unit in the bin

Scammer! Took money and item never sent

DO NOT BUY FROM THIS COMPANY!
They send you faulty second hand kit then tell you it's your fault it doesn't work.

Satnav never arrived. Requested a refund within hours of purchasing as I didn't read the honest reviews first. Had several correspondences with their alleged UK director. Definitely a Chinese based company who offer all sorts of different bits and pieces(not solely satnavs). After exhaustive conversations via email and false promises, I reported them to my bank, and after multiple requirements made by my bank to fulfil their refund criteria, the bank did eventually give me back my money. My advice is, DO NOT BUY, unless you want to go through all the hassle I did. Also, I would not believe the 5 star reviews on this site as they stink more than a basket full of dead fish on a sunny day. CAVEAT EMPTOR

DON’T USE THIS COMPANY , I would give no stars if I could , can’t comment on the satnav as never received it , but the customer service is abysmal.
I ordered a satnav , it didn’t arrive on the expected day but I didn’t worry as parcels can be delayed a day or two , then out of the blue Orbitnav emailed me asking me to raise a dispute with the carrier for a missing parcel , WHY IS THIS MY RESPONSIBILITY!!? . However I did this , the carrier, Evri , were very helpful and kept me updated but couldn’t locate the parcel .
I contacted Orbitnav , forwarded them the correspondence from Evri and asked for a refund . All they did was keep forwarding me the tracking number and asking me to contact the carrier. Fortunately I paid by credit card and I raised a dispute with my bank . Orbitnav are now saying the parcel was delivered and sent a photo of a random package next to a wall ! I am still ongoing with the dispute .
Also be aware this is not a UK company , their emails were often badly written English and had Chinese characters

they wont give me a refund for a sat nav i no longer need the customer service is really terrible wont reply to my emails they offered me only 3% of my £119 that i paid ORBITNaV is a disgrace

Brought one in December 24 now wish I didn't can't put post code in it have to type in complete address can't return it no name on box and have to pay shipping cost also they won't expect it if it's been opened also no instructions manual in box as stated there would be. Do your self a favour and don't buy one Clive wickham

DO NOT BUY. SCAMMERS.

I am mystified, have received sat nav , will be testing it. My question is - there is absolutely no product name, no return address. The sat nav is without a name, the box has no manufacturer name, clearly whoever has made this product has no pride in it. The origin in China? Is not given. When will this weird state of affairs be stopped? Only order from a proper company with up front information. I find this complete lack of information creepy.

Ordered Orbitnav due to a tech site review and the price, arrived extremely quickly.
Although I haven't used it yet, it appears good quality and an excellent size.
Can't wait to try it.

The functionality of this Orbitnav is very limited. It works at least unlike other reviews I have read but there is no post code search for address so very slow to find addresses. It also doesn't display the speed you are driving up. Something I use on my current one as my speed limit policeman.
So I emailed about returning it and received a long reply saying I had to pay for the return costs and there would be customs charges etc. And I need to send it to a return address they would give me.
I said fine as I have a friend returning to China soon. I received the same email back 6 times ignoring my request for the address and how payment would be made.
Now I have challenged them if they read English put my requests in capitals in recent replies they have disappeared.
A completely UNREPUTABLE company.

My refund for a cancelled order should have been £119.00 they sent £113.05 No explanation. Will not reply to my enquiries also for another order I want a VAT Receipt Requested 4 times and nothing Avoid these people I am going to press about this disgraceful outfit

Don't buy satnav. Mine came in tatty box, not sealed, no name on the satnav or box . Took 16 days to arrive, think it's a fake. When you want to return, they say it has to go back to china, be in perfect condition, so if damaged on the way you don't get your money back! You have to pay duty tax, also lose 15% handling charged etc. they then offer you 3% back and keep the satnav!!! Cost to much to send back!. Says Orbitnav UK.What a scam

Still no use.
Orbitnav

Mediatec
Buyer beware.!!
Both the product
And the company's policies with regards the warranty and the fit for purpose unit = total rubbish nothing but excuses on excuses.
To the point they have stopped replying to any contact. Even if you try to contact the expert !!! Who states this product is one of the best ..states the server is not responding or doesn't exist.
@ techesting.org .
Both sites do not give complete address contact details. They both hide behind the Internet.
Do not waste you money or time

Orbitnav, avoid at all costs, useless sat nav, new out of the box from china. cannot get any satellite signal in UK, cannot get response for seller, lost my money. Do not purchase this satnav.

My IT guy spent an hour trying to get a signal with no joy. Company's solution was try again in an open space. I live in a village in the countryside! Now they expect me to post it to China. I have asked for an address for their UK distributor.
I am now using my phone which works extremely well

I was taken in by a report in Google purporting to be by some sort of academic expert extolling the virtues of the Orbitnav. In fact the expert does not exist and the e-mail address purporting to be his is in fact a sham. Missed that and paid the price.

This company produces an adequate looking piece of hardware but there it stops. The Orbitnav claims to be a satnav, but it cannot operate as a satnav in the UK because the maps are not detailed enough and do not go down fully to street level - even in large cities like London. It takes an age to programme and when operating on a route the map simply disappears at times. Try to put in a postcode and you'd be quicker stumbling around the country until you fall upon the destination. When asking to return the item for a refund, the company - through somebody claiming to be called Rachel, obfuscates endlessly asserting that the product is very good (which it most certainly is not) and then they offer a paltry percentage back (which frankly I think is unlikely to materialise anyway) and a statement that I can sell it on.
Whatever you do stay well clear of this one. Still in dialog with this lot and they continue simply to assert that the product is good when they know it is not.

I don’t know what negative does people see in this sat nav. What l know is that this sat nav provides everything required to know your destination. The sound is clear. It gives you detail about the road. The picture is clear with a big arrow to tell you where u are going even tell you the road to take. The bonus is that it gives you the lane to stay in if you are on multiple lane. The only negative which l believe are negligible is the suction did not come with a sticker to stay on the surface which have to buy on amazon. The other negative is also the battery life which is so small. May be 30 mins. But it came with both usb and car charger which both fit into my car to charge it as l drive. Although l would have preferred not having cables around me in the car. Anothing negative is the Bluetooth connectivity to my car which is till not connecting as there is no means to type the code into the sat nav to accept connection from the car so that the voice can come directly from the car. However the sound from the sat nav is so clear provided u not having car radio on to distract. They even processed the refund of the other sat nav that l cancelled, even though 5percent cancellation fee was taken off which l don’t mind as they have already made this clear in their terms and condition b4 purchase. The delivery was smooth as well from china until the Royal Mail in UK started failing to deliver it which even resulted in my car getting crashed when l went to their office to complain of their inability to deliver the sat nav on the schedule date. This company gives u good tracking of the items.
However be warned that this company is not based in UK as their co.uk misled me to think that they are in UK hoping l could phone them. Unfortunately they can only be contacted by email in china.
Overall their product is good considering the price which is far away from the expensive one in UK. The sat nav gives you the same benefit that u will get from the expensive one in the UK. Even with their low price. This sat nav is still rated the best. Not heavy. Big screen and good shape resting perfectly on the dashboard as if it came with car.

I would give it no stars if I could. Completely useless, On/off doesn’t work and as screen is on while charging it never can be fully charged.
No ability to use postcodes so is of no use to me. Can’t see how to input GPS coordinates as was stated in review which was why I bought it in the first place.
Clunky and antiquated.
Not fit for purpose.
Then just to top it all off customer services is pathetic and you have to post it to China for a refund to be processed and no guarantee you’ll get all your money back. Then finally it’s £27 to post it back.
Absolutely useless, DO NOT BUY.

Shocking company … Lie Orbitnav UK is not in the U.K. scamdectector.com reveals lowest trust score on their platform - untrustworthy risky danger … so the sat nav won’t programme to U.K. just read the endless returns policy jargon and it seems if you return the sat nav because you’re not happy with it, they will decide whether they will refund the £119 or not based on their agenda. I waited ages for the item it arrived in bubble wrap and plastic bag. Package damaged. No paperwork. Yet the returns states it has to be a box with sufficient packaging so as not to damage the item?! Really?!
However there is no returns address, neither on the returns jargon or even the website there is no mailing address?! I’m so dim should have looked there first people! Endless emails I sent asking where and when shipping would start and that the tracking details they sent didn’t work! They replied with a “be patient!” comment…. emailed to me several times, when asking customer services for their mailing address in the U.K. they ignored my questions! Just repeating BE PATIENT !
So now I have a useless sat nav £119 out of pocket plus I have to purchase a box for the extra packaging to protect it on their requirements of returns!!

I quote from their returns page “ HOW SHOULD I PACKAGE MY RETURN?
Please use a cardboard box to ship your return and include one paper of your order ID inside the package. Fill up any excess space in your package using packing peanuts/bubble wrap to ensure that your item is not damaged while in transit to us. Items that are returned damaged due to poor packaging will not be eligible for a refund.”
I received the sat nav in bubble wrap and a plastic bag … no ID PAPER WORK FROM THEM ENCLOSED SO HOW AM I SUPPOSED TO RETURN THE ID PAPERWORK? ! No return label enclosed. Unhelpful.
This ROGUE TRADER HAS NO ID other than email!

Also says on returns jargon if I have opened the package and used it no refund! Well I didn’t use it but I had to try and set it up to use it and so had to open the package and TURN ON THE SAT NAV ! ! Is that under being used and no refund?!
So it’s a heads you loose, tails you loose situation…. AVOID AVOID AVOID this company!
They state in the returns if the package arrives to them wherever they are?! If it arrives back to them damaged in transit of return you don’t get a REFUND ! Is that the customers fault?!
This company is criminal absolute daylight robbery …. I will be reporting them to trading standards …. They are just chancing it with customers … if they don’t read the small print … they get the money for purchasing and then they get the sat nav back to sell again?!
They double their money in effect! Or I can not risk a return and loose and keep the defective sat nav …. Either way I loose …. Wish I’d gone to Amazon ! Amazing Amazon !

Don't trust this company they are now ignoring my returns request.
They have no history. No physical address and no contact details on the website other than an online email contact page. Been mugged off …. Thats a months fuel for my little car lost and no sat nav… how do these people sleep at night ….