Orbitnav 

Satnav works fine ... but it's an unwanted gift. Tried to get in contact but so far, after FIVE emails, no reply. No phone number either. Basically, customer service and support don't appear to exist!. Followed process for a return..... no reply. (Shock)
If you want a brand new Orbitnav for £80 get in touch with me!!!!

0 stars if that were an option!. The word Orbitnav doesn't appear on the unit or in the packaging or onscreen – is this even a real brand? Clearly this device hasn't a clue how to get anywhere. Comes wih a few scraps of plastic which are probably supposed to assemble into a holder, but don't. Voice – when you can hear it – constantly tries to send you the wrong way. Rubbish, avoid

I live in the countryside, where mobile signals are hit or miss. This sat nav never loses track and gives turn-by-turn guidance perfectly.

Sent a cheap sat nav which can be bought for half the price of £119. They blocked my emails when I contacted them. Customers beware of this Chinese outfit

DO NOT TRUST THIS COMPANY! I purchased an ORBITNAV from orbitnav.co.uk and received a much cheaper product, a MEDIATEK. I have emailed back & forth telling them they have mis-sold me a product that I do not want. They are now ignoring me. I am absolutely disgusted with them! After sending evidence that MEDIATEK & ORBITNAV are not the same thing, they replied that what they sent was exactly the same (WRONG!) and that they had not yet licensed the ORBITNAB brand. How stupid do they think I am? I believed I was making my purchase from the UK, and that there were seven in stick, yet the rubbish they sent me was sent from China. Their emails have been repetitive, very basic and at times poor grammar, signed off "Cheers, Elaine - marketing director"
DO NOT TRUST THEM, DO NOT PURCHASE FROM THEM. I paid £119 for a MEDIATEK that retails for a quarter of the price. I will continue to send updates, until they make this right! You can not even call them, and I was told by my bank fraud team, that it isn't just one company I am dealing with, as they have many sellers with their own company names. If nothing else, I hopefully will save others from getting scammed and mis-sold. In the next update, I will name the guilty subsidiary company name, and the rediculous information they sent me! You will be shocked!

Rosetta Failla
Order number
ONUK172281

Ordered for a motor home as have had problems with satnav in the past driving large vehicles. Delivery was fast. Have used several times now and very pleased. Vehicle height, width and length can be input so difficult locations can be avoided. This function is very expensive on other satnav systems.

Used this sat nav on a long cross- country drive, and it worked perfectly even in remote areas. It never lost signal and got us every stop without a hitch.

I purchased this sat nav last October and it sent me down a cul de sac, not good but not disastrous.
I used it in France and it sent me on a 100km diversion compared to Google maps. I drive a motorhome and I had put in the relevant dimensions, so I expected some differences. However, when I reset the device and used it in car mode, the route was exactly the same. When contacting Orbitnav they said no refund was possible as I had had the device more than a week!
It performed adequately in Spain and Portugal but I had tried to load the Africa map and did not know if it had worked.
Somehow, I had done something to the European map and nothing worked, the device just hung. I was able to turn off the automatic running of the navigation element. I contacted the 'helpline?' nearly six weeks ago and they have not helped at all, now they just don't bother answering. Their suggestions were banal to say the least, as if they do not know what they are talking about.
I cleared the device and loaded their Spain/Portugal map and this actually worked. However, there was no navigation allowed to Spain but it seemed I could get instructions for Estonia and Poland! They do not seem to have an appreciation for geography .
After that, I found that a Content folder has information about the various countries, so I copied the Spain files from the Europe map into the Spain/Portugal version. When I started the device, there was a map for Spain. I then took all the other European content and copied that in. Again it all worked and so I renamed the system Europe. It has been used in earnest recently and looks reasonable. I will stick with it until I find something better. My main concern is the notification of map changes, for example the change in use of Portuguese motorways from toll to non-toll, which affect route finding.
So device OK, support diabolical.

Feels well-built and sturdy. The windscreen mount is strong too - doesn't wobble or fall off like my old one did. Directions are clear and give in plenty of time. The speed camera warnings are a nice touch!

Fantastic for motorways and longer journeys. Can sometimes be a bit slow finding a new route in busy city traffic, but it beats getting lost or losing phone signal!

… Then buy it!
Bought on recommendation of “techtesting” who recommended this as the one of the top 3 satnavs.
Jason Saarinen or the company cannot be contacted by email!
We had it on charge all night, went 2 miles and the device went on low battery.
No sound, device got overheated and none of the functions worked.
Please read negative reviews as we cannot return this product now unless we bear the cost.
Trust pilot must have a lot of good reviews that are certainly questionable. We will be wary of positive recommendations in future.
Happy to be proved wrong!

After 2 months of occasional use, the Orbitnav would charge up to full battery. Then within a few hours UNUSED showing zero battery. Contacted the company and was asked to take a video of the satnav not charging.which is impossible.

The product is rubbish. No user guide included and bracket to attach device to windscreen does not fit. No app for updating maps like Garmin Express is mentioned. Also no refund is available if unsatisfied because it has to be returned to China with shipping costs and tariffs borne by the purchaser

Don't buy anything from this place, not only the products are rubbish, but they don't give you your money back.

This is what they tell you:

Hello,

I need to explain that returns are very troublesome.

Please note:

1. You need to return the goods to China by yourself and bear the return shipping costs;
2. After the return is successful, we need to deduct the relevant tariffs and deduct 15% return fees;
3. If the product is damaged during the return process, it will not be returned.
4. The return policy stipulates that the return address must be provided by us. The address on the package is not our return address. If you return the package to any other address other than the address we provide, we will not be able to receive the package. At that time, all losses will be borne by the buyer. Please do not return the goods without authorization.

If you want a full refund, you need to return the goods and pay the shipping costs, as well as tariffs. It will cost a lot of money and time to return the goods from your place to China.

In this case, we refund you 3% of this order, and you don’t return the package. How about you leave the item there as a gift for your friends or family.

What a total waste of time and money…just so cheap rubbish.
If or when you can get it to accept a destination the lag on the graphics is just so bad.
Used it once and put it back in its box 🤬🤬

BEWARE!! underhand scam, you will lose your money! Unable to return. Customer service (a joke).
This is the repeated response you get when attempting a return...They don't ever give you a return address. It should only cost about £8!
1. You need to return the goods to China by yourself and bear the return shipping costs;
2. After the return is successful, we need to deduct the relevant tariffs and deduct 15% return fees;
3. If the product is damaged during the return process, it will not be returned.
4. The return policy stipulates that the return address must be provided by us. The address on the package is not our return address. If you return the package to any other address other than the address we provide, we will not be able to receive the package. At that time, all losses will be borne by the buyer. Please do not return the goods without authorization.

If you want a full refund, you need to return the goods and pay the shipping costs, as well as tariffs. It will cost a lot of money and time to return the goods from your place to China.

In this case, we refund you 9% of this order, and you don’t return the package. How about you leave the item there as a gift for your friends or family.

Only just purchased used once absolutely could not find it's self out of a close.sends to wrong towns not just wrong street useless any good reviews must be written by them cannot contact anybody no refund SCAM SCAM SCAM SCAM.

DO NOT USE THIS COMPANY.
I bought this product having read a "Techtesting.org" review. Orbitnav is the worst company I have ever dealt with. I ordered a sat nav and received an open package. The sat nav would not hold charge and would not connect to the GPS. I wrote to them the same day requesting an uplift and refund. The company tried to blame me for the problems and refused to uplift the faulty product. They keep offering a 'Free' replacement and compensation (started at 5% and has since increased in increments to 12%) All I want is to return the faulty product and get a refund, THEY HAVE REFUSED. Have to ask: are the 5* reviews all written by Orbitnav? When I read the other 1* reviews, customers have experienced similar issues to me.

Received my Sat nav. Unfortunately the manual bore no resemblance to the machine, and despite numerous emails to the company, who denied there was any difference, they finally stopped responding altogether.
Very poor! Considering they have UK after there name, all contact with the company goes via Taiwan.
Unable to endorse this machine or company in any way.

Received my order withing a few days. Very well packaged. The set up wasn't straight forward, but once I got how it works installing it was easy. To be honest for the price is a fabulous sat nav. Had to email for some advice, and I got a response within a few hours and very helpful and polite. Using it daily and runs perfectly.