Orbitkey Omdömen 192

Mae helped resolve my issue promptly even though it was a friday evening. Her replies were swift and helpful.

Great customer service. The adres needed an update, within minutes Mae delivered a quick solution on a saturday.

The package included cactus green orbit-key. My last one was used a lot and lasted about 3years.

The new one is looking super nice, thank you guys!
Greetings,
Theun B

There was an issue with my original order (the strap was not included). I thought I had misunderstood the offer and went ahead and ordered it separately along with other items for my new Disney bag (which I love). When I realized that I was entitled to the free strap, I emailed their customer service and the timely responded and refunded me the cost of the strap. Their customer service was wonderful!!!

I recently reached out to Orbitkey regarding an issue with my Urban Sling Plus, and I was genuinely impressed by how smoothly everything was handled. Mae from the support team was outstanding — highly approachable, incredibly responsive, and consistently professional throughout the entire process. She took the time to understand the issue, followed up promptly, and made sure I felt fully supported at every step.

Orbitkey’s commitment to ensuring their products perform with the durability and functionality customers expect really shows. The way they resolved my concern has only strengthened my confidence in the brand. It’s reassuring to know that not only are their products thoughtfully designed, but their customer care is equally exceptional.

A big thumbs up to Mae and the Orbitkey team — thank you for turning what could have been a frustrating situation into a genuinely positive experience.

Orbitkey products are awesome, made with the highest of quality, and with the consumer in mind. Their products just work. Where I'm very disappointed is with their shipping. You spend $300 on tech accessories, and they ship standard (companies and businesses registered with Canada Post get Expedited shipping at no additional charge), and there's no option to upgrade shipping at all. It should not take 14 days for an order to get from Ontario to BC.

I have ordered a number of items from Orbitkey, and have never had any issues. My latest order was slightly delayed due to the currier and the Custer service from Orbitkey was nothing short of stellar! The issues where rectified and a new order was sent in no time. Brilliant service and great products!

Margarette showed incredible customer service, not only on one occasion, but consistently across the months I was in touch with different questions. I always received patience and understanding and a great resolution in the end which really stands out to me as one of the best customer service experiences I’ve had in a long time. Thank you Margarette!

Fantastic, thoughtful products that will make your life easier. The designs are clever and the materials are of high quality, with incredible customer service to match. Highly recommended.

Had a product break within 2 months. Was disappointed because orbitkey products are usually of high quality.
But i emailed about it Friday late afternoon and had a reply from customer service that night! Was super impressed. They decided to immediately replace my product.
Highly recommend their products cause even if there is an issue they resolve it so fast!

Awful Customer Service. Some of their products weren’t what was expected and I have been trying to arrange a return. They had offered 60 day returns, but when you request a return they ask for reasons and photos and then they don’t respond at all.

Getting stressed as now the 60 day window is approaching and still no response so looks like I’ll have to do a chargeback from my credit card.

Some of the products are okay but absolutely not worth the hassle of dealing with such poor customer service.

Hallo Margarette,

vielen herzlichen Dank für Deine mehrfache Unterstützung. Ihr seid ein tolles Team und Kundenbetreuung wird von Euch sehr hoch angesiedelt. Ich werde weiterhin Obitkey-Produkte bestellen. Nochmals vielen herzlichen Dank.

I reached CS regarding the phone strap and Mae was extremely helpful in getting me a replacement. So easy to deal with and very friendly. Awesome CS experience.

I placed an order with them on December 17 as their Instagram page was advertising free express shipping in time for Christmas. Product did not come in time and still has not arrived. I have sent an email to costumer service twice now, one on 22nd of December and on 7th of January as there’s been no updates of where my product has been. I’ve had ZERO response from their team, not even an acknowledgement that they’re aware that my order is still pending almost 1 month since I ordered it. Considering it’s an Australian brand I thought for sure it would be reliable but this is my first experience where a company has gone completely mute and will not have the decency to respond to my emails or provide with some sort of update.

I understand that Christmas is a busy period but do not advertise that your products will “arrive on time for Christmas” if you can not fulfill it. Save your money, buy somewhere else

After my initial purchase, I decided to go with a slightly different item and the team were very helpful and reactive help me sort out my return. Their speedy replies made the whole experience fantastic

With the way the store is set up, I was trying to purchase the foldable duffel bag, AND add on the accessories I wanted. I mistakingly added only the accessories and the free item, but not the bag. I notified customer service about this, and they quickly sent a new invoice with the added cost of the item I wanted to add. Very quick and efficient for both of our times.

My son had purchased a few things from your site & was very happy with the quality & function of same. He ordered some stocking stuffers for Christmas that I found very useful. I decided to order a few items for me & my son. As a new customer I was given a 10% discount coupon & this combined with after Christmas sales meant some very good deals. I sent in my order….with 2 errors. I contacted Orbit through channels posted in email & site. Margarette fixed everything immediately, she was very helpful & kind. Because this was technically my 2nd order I lost the use of my 10% off coupon for 1st order. Well, Margarette fixed that too, she refunded me 10% of my order. For Orbit’s responsive, patient customer service & their quality goods we are now lifelong customers.

The products are high quality and very useful, and the help we received when one of our Christmas orders went awry was awesome. Mae dealt with our query rapidly and patiently at the busiest time of year so that we had our replacement items in time to get them wrapped and under the tree. We'll be ordering more.

Had a problem with the lock mechanism on my v2 keyring that I purchased over 12 months ago. Enquired if I could purchase a new part to replace the old one or needed to buy a new v2. Mae was very helpful. She sent me a new v2 free of charge which I am so grateful. Was not expecting that. Prompt and courteous service. Thankyou Mae and orbitkey. Love your products.

I ordered from Orbitkey at the beginning of December for a Christmas present. It was the worst experience. Apparently what I ordered went on back order but I was never told so it just sat in order status with no update whatsoever. The package took over two weeks to reach me and did not make it for Christmas. When I tried to reach out to customer service, they did nothing to expedite a new product to beat the deadline… just basically admitted it was screwed up. Their customer service only responds every few days so to get an update it nearly impossible. I have now been promised they will make this right but have heard nothing for days. Sad they can’t get their act together as the products look adorable.

I am so frustrated with the customer service. There is a warranty for the product I previously purchased that broke so I sent them an email of my broken clip asking for a replacement. It took forever to get back to me so in the meantime I was adding items to my cart and browsing other products. When I signed into my Shop account on the website, it just purchased my cart automatically when I was still waiting for someone to respond to my email until I wanted to buy anything again. When they finally did, they said they would just refund me for that purchase instead of sending another one, but would not refund me the shipping. I kept emailing them NO just send me the replacement I would return the other but they did not listen and still did a partial refund and sent what was in my cart. Come to find out the clip ordered was NOT the one I originally needed to be replaced because it didn't have the right clip on it. I emailed them again asking for a replacement of the correct clip and they are STILL giving me a hard time and taking Daysss to answer. I am so disappointed. First of all that a $40 clip broke is less than a year and now even more due to the lack of customer service.

Update: I was now contacted by another team member who issued me a full refund and is sending the correct clip. I appreciate you guys fixing this!