I have been looking at OrbitKey products for a long time and finally ordered after hearing from customers how much they liked the Donald Duck beltbag. I ended up ordering the tote and crossbody phone... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a sling bag about 1.5 years ago, and one of the zippers broke. I contacted customer support to claim the two-year warranty and sent a couple of pictures showing the defect. Just one week la... Se mer
Företaget har svarat
I placed two orders. Both required chasing up for despatch. Only one arrived. No response from customer service. I would never buy from them again. Re: where is my order? H009MA0003138479 /... Se mer
Företaget har svarat
Orbitkey products are awesome, made with the highest of quality, and with the consumer in mind. Their products just work. Where I'm very disappointed is with their shipping. You spend $300 on tech a... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Orbitkey, we focus on reducing clutter, so you can focus on the more important things in life. Inspired by intentional living and contemporary industrial design, Orbitkey is an organisation brand helping people live better lives through clever and innovative organisation solutions.
Kontaktuppgifter
Australien
- orbitkey.com
4,1
Bra
192 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer serviced helped with my user error
I have been looking at OrbitKey products for a long time and finally ordered after hearing from customers how much they liked the Donald Duck beltbag. I ended up ordering the tote and crossbody phone holder and was gifted the beltbag. I had an incredibly dumb user error with the phone strap and I reached out to customer service admitting it was all my fault. Margarette could not have been more helpful and while my error didn't fall under a true warranty, they are replacing the strap because what I needed isn't a standalone item. I am very excited about the functionality of my items and grateful for the excellent customer service.
4 juni 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Sarah,
Thank you so much for sharing your experience! We're delighted to hear that you finally decided to give Orbitkey a try after hearing such positive feedback from other customers.
We're especially glad our team was able to help when you reached out. While the issue may not have fallen under our standard warranty policy, we're always happy to look for practical solutions where we can.
It means a lot to know that you're excited about using your new Orbitkey products, and we're grateful for your trust and support. Enjoy, and welcome to the Orbitkey family!
Regards,
Orbitkey
Svar från Orbitkey
Hi Clément,
Thank you so much for the kind words! We’re thrilled to hear you’re loving the product and had a great experience with our team as well. Your support truly means a lot to us!
Regards,
Orbitkey
I had a great experience with Orbitkey
I bought a sling bag about 1.5 years ago, and one of the zippers broke. I contacted customer support to claim the two-year warranty and sent a couple of pictures showing the defect.
Just one week later, I received a brand-new bag at my address at no charge. I’m very satisfied with the service and would definitely recommend their products. I love my bag and use it every day.
Thank you very much!
19 maj 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi David,
Thank you so much for sharing your experience with us. We’re really happy to hear that the warranty process was smooth and that your replacement bag reached you quickly.
It means a lot to know how much you enjoy using your sling bag every day, and we truly appreciate your recommendation and support.
Thank you again for being part of the Orbitkey community!
Regards,
Orbitkey
Exceptional customer service
The products are always very good quality and beautifully designed. After receiving the phone strap I had an issue unrelated to the product but the customer service I received was exceptional, with great communication and everything was resolved quickly. I am so surprised by the poor reviews here as this was not my experience at all.
15 maj 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Bridget,
Thank you so much for taking the time to share this. We truly appreciate your kind words and support.
We’re really glad to hear you’ve been enjoying the quality and design of our products, and it means a lot to know that our support team was able to help resolve things quickly for you.
Feedback like this genuinely encourages our whole team, so thank you again for your trust and support of Orbitkey.
Regards,
Orbitkey
Warm, genuine and effective customer service.
Great customer service - warm and genuine and resolved my issue. products I ordered are perfect - hanging travel bag and sling bag. Both made to a high quality and exactly what I was looking for. thank you
1 maj 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi there,
Thank you so much for the kind words and support! It means a lot to hear that you had a positive experience with our customer service and that the Hanging Toiletry Bag and Sling Bag were exactly what you were looking for.
We put a lot of care into both quality and design, so it’s wonderful to know they’ve been a great fit for you. Thanks again for choosing Orbitkey!
Regards,
Orbitkey
Great products
Great products. I had an issue with an item being missing from my order and a couple of communication snafus, but in the end customer service took care of me and I received a replacement for the missing item.
22 april 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi KB,
Thank you so much for your kind words and for your patience throughout the process.
I’m really happy we were able to get everything sorted and make sure you received your missing item. We appreciate you sticking with us despite the initial hiccups.
If there’s anything else you need down the line, feel free to reach out. We’re always here to help.
Regards,
Orbitkey
A pinch in a expensive brand new desk mat and a mistake on the refund..
Today is 29/04/26. If you're wondering Orbitkey is a trustful company with a good post sales service, yes, don't hesitate to buy from them.
I had this problem with a desk mat and they solved, we had a problem in the solution course, but they were up to finish as they promised.
21 april 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Alex,
Thanks for taking the time to share your experience. I’m really sorry to hear about the issue with your Desk Mat, especially on your first purchase. I understand how disappointing that must have been.
I can see that our customer support team is already assisting you with this, and they’ll continue working with you to get it resolved as smoothly as possible.
We also appreciate your feedback on the product itself. It’s great to hear what you liked, and your thoughts around materials and design are genuinely valuable. I’ll make sure this is passed along to the team.
If there’s anything further you need in the meantime, feel free to reach out.
Regards,
Orbitkey
I placed a preorder in early March it…
I placed a preorder in early March it was supposed to ship this month, I have sent multiple emails to try to find out if and when it has shipped and i have not received any replies back.
2 mars 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Terri,
I’m really sorry for the frustration, especially with not hearing back sooner.
I can see that we’ve already replied to you via email with an update on your order. Please have a quick check of your inbox (and junk folder just in case), and you should see our response there.
If you have any follow-up questions, feel free to reply directly to that email and we’ll be happy to help further.
Regards,
Orbitkey
I placed two orders
I placed two orders. Both required chasing up for despatch. Only one arrived. No response from customer service.
I would never buy from them again.
Re: where is my order? H009MA0003138479 / H009MA0003138289
????
Still waiting for my refund but I doubt they will authorise. Contacting my credit card now.
15 april 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Sassy,
I’m really sorry to hear about your experience, I understand how frustrating this must be.
We’ve requested a bit more information so we can locate your orders and properly investigate what’s happened with the missing item and your refund.
Once we have those details, we’ll prioritise your case and work on getting this resolved for you as quickly as possible.
Thanks again for bringing this to our attention.
Regards,
Orbitkey
I have ordered a few times from this…
I have ordered a few times from this company and never had a problem. However my most recent order was my most expensive one so far and this is the one that I have not received. I placed an order on the 3rd of April, it still has not arrived, the package says it has been delivered by evri BUT when I try to track the it says the post code is incorrect, it was placed with the correct postcode and my order confirmation shows the correct postcode.
I have tried to reach out multiple times in the past two days via emails and the website form and have not had a response AT ALL.
I cannot speak to evri because the postcode this company have supplied is incorrect. The parcel has not been delivered to my address at all.
I have messaged on Facebook,instagram, emailed and filled out the online form…
Next step for me is claiming the money back from the bank and never ordering again.
3 april 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Matthew,
I’m really sorry to hear about your experience, I completely understand how frustrating this must be, especially after having smooth orders with us before.
I can see that we’ve just replied to you via email, so please do check your inbox (and junk folder just in case). We’ve taken a closer look and are already working on this with the courier to get to the bottom of what happened.
Rest assured, if the parcel can’t be located, we’ll make sure a resolution is arranged for you.
Thanks again for your patience, and we’ll continue assisting you via email to get this sorted as quickly as possible.
Regards,
Orbitkey
Shocking Customer Services
As the title says. Shocking customer services. Claimed item had been dispatched, with no evidence that it had. Have not acknowledged my request to cancel. No sign of a refund.
I’ve emailed so many times, and they’re just ignored. It now appears my item has been dispatched, despite the cancellation.
This will be returned.
Edit: Orbit Key are now refusing to reply to emails. Avoid this company.
2 april 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi there,
I’m really sorry to hear about your experience, this isn’t the kind of service we aim to provide.
We’d like to take a closer look into what happened with your order and get this sorted for you as quickly as possible. If you haven’t already, could you please send us your order number via direct message or email? That way, we can check the dispatch details, review your cancellation request, and help with the next steps, including your refund if applicable.
We appreciate you bringing this to our attention and the chance to make things right.
Regards,
Orbitkey
I bought a 2-1 tech pouch (black) back…
I bought a 2-1 tech pouch (black) back in October 2024 for my type 1 Diabetic boyfriend. Until this point he carried around an old beat up CVS pencil case to carry his insulin and other diabetic supplies in. He is now an accountant and was looking for something a little more professional to carry with him.
Since I bought this product, it has been amazing and he feels so much more professional carrying a sleek black case rather than a ratty old pencil pouch.
Recently, the zipper tore from wear over the years, and orbitkey, specifically Ian, made sure we got a replacement. My boyfriend is now my fiancé and we get married in 11 days. We received the new tech pouch fast and efficiently.
I could not be happier with this company and feel more taken care of. Thank you for valuing your clients and providing astounding customer service.
13 april 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Kassi,
Thank you so much for sharing this with us. It truly means a lot.
We’re so glad to hear the Tech Pouch has been such a great fit and helped make everyday carry feel a bit more polished. Hearing how it’s supported something as important as your fiancé’s routine makes it even more special for our team.
I’m also really happy we could get a replacement sorted for you quickly. It’s exactly the kind of experience we always aim to provide.
And congratulations on your upcoming wedding. Wishing you both an amazing celebration and all the best for this next chapter together.
If there’s ever anything we can help with in the future, we’re always here.
Regards,
Orbitkey
Excellent customer service
Excellent customer service. Very responsive and helpful.
5 april 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Michael,
Thank you so much for your kind words!
We really appreciate you taking the time to share your experience. It means a lot to the team to hear that you found our support helpful and responsive.
Regards,
Orbitkey
My locking mechanism broke and…
My locking mechanism broke and extension post broke within a few months of purchase and general use.
They provided a full replacement free of charge. Its good seeing companies value the little things as well.
6 april 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Daniel,
Thank you for sharing your experience!
I’m really sorry to hear about the issue you had initially, but it’s great to know our team was able to get that sorted with a replacement. We always aim to stand by our products and make things right where we can.
We truly appreciate your support and feedback.
Regards,
Orbitkey
Great key organisers
Great company, resolved the issue of being send the wrong item and having an item missing very promptly. Excellent customer service and love their key organisers.
5 april 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi there,
Thank you so much for your kind words!
It means a lot to hear that the issue was resolved quickly and that you’re loving your key organisers. We really appreciate your support and feedback.
Regards,
Orbitkey
Emailed them as missing an item
Emailed them as missing an item - no reply. Really disappointing experience as a first time customer who was going to order more in the future.
I get accidents happen - I work in CS, but the no reply isn’t great.
23 mars 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Emma,
Thanks for sharing your experience, and I’m really sorry about the missing item and the lack of response.
That’s not the experience we want for you, especially as a first-time customer. We understand how important timely communication is, and we appreciate you calling this out.
We’ve reached out to you directly so we can look into this and make things right as quickly as possible.
Regards,
Orbitkey
So disappointed. No order received
I placed a fairly large order but am still yet to receive it.
I contacted customer services who only replied to my emails after I commented on social media.
They then sent tracking details, however Evri have never received a package from them.
Really disappointed as this was for a birthday present that now will not arrive in time.
Customer service sent nice emails but these were never carried through.
I would not recommend this company
17 mars 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Charley,
Thanks for taking the time to share your experience, and I’m really sorry for the frustration this has caused, especially with it being a birthday gift.
This isn’t the experience we want for you, and I understand how disappointing it must be to see no movement on the tracking. We’ve reached out to you directly to confirm the latest delivery status so we can properly look into this and get it resolved as quickly as possible.
We appreciate your patience, and we’ll do our best to make this right.
Regards,
Orbitkey
Great Customer Service
When I had a problem with my order, Mae sorted it out straight away, and was very kind in doing so.
20 mars 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Rob,
Thank you so much for your kind words!
I’m really happy to hear Mae was able to sort things out quickly and took good care of you along the way. I’ll be sure to pass this on to her; she’ll really appreciate it.
Regards,
Orbitkey
Great customer service
Great customer service, super fast! Thanks you Mae. The product is awesome.
12 mars 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Jorge,
Thank you so much for the kind words! 😊
We’re really glad to hear you had a great experience and that you’re enjoying the product. Your support means a lot to us.
If you ever need a hand with anything in the future, our team will always be here to help. Enjoy!
Regards,
Orbitkey
Awesome vendor
Awesome vendor
They help me even in other country
Fast and kindly
2 mars 2026
Omdöme utan inbjudan
Svar från Orbitkey
Hi Никита,
Thank you so much for your kind words.
We’re really happy to hear you had a great experience with us, especially while being in another country. Supporting our customers wherever they are is important to us.
Thanks again for your support; it truly means a lot.
Regards,
Orbitkey
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.