So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... Se mer
Företaget har svarat
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... Se mer
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Se mer
Företagsinformation
Skrivet av företaget
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Kontaktuppgifter
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australien
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
3,0
Medel
202 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic quality at low prices
27 juli 2019
Omdöme utan inbjudan
an easy to use website with lots of…
an easy to use website with lots of frame and lense options to suit every person and every budget
18 juli 2019
Omdöme utan inbjudan
A great place to buy affordable glasses…
A great place to buy affordable glasses if you know what style you’re looking for
18 juli 2019
Omdöme utan inbjudan
excellent
excellent, very happy with my prescription glasses & lenses, good value for money.
17 juli 2019
Omdöme utan inbjudan
I have bought 1 prescription glasses…
I have bought 1 prescription glasses about 6 months ago. It is sturdy, comfortable and feels pretty premium although it's lot cheaper than local hospitals. The one thing that can be improved is faster delivery but still that's worth the time.
17 juli 2019
Omdöme utan inbjudan
I ordered reglazing of glasses
I ordered reglazing of glasses. Process was smooth and the quality of lens are very good. Would definitely purchase again.
16 juli 2019
Omdöme utan inbjudan
Great service
Had a paid of glasses that needed the lenses changed as my prescription changed. One company would not do it as they said the frame was too old but optically did it for me and it was fine and the glasses still are 6 months on.
My husband ordered a pair of new glasses from there too and they are good quality and seem good.
I ordered a new paid of sunglasses but when they cane they looked and felt so cheap that I am not using them but this is hit and miss when buying glasses online and I would try again ad all of my previous experience with them has been great
16 juli 2019
Omdöme utan inbjudan
Great customer service.
When I received my first pair there was an issue with one of the lenses, after contacting Optically the glasses were returned to be fixed. The lenses were reground and returned in a couple of days. Cannot fault the company for a no fuss, no cost return policy.
These are a great set of glasses, great quality, very fashionable and excellent value.
16 juli 2019
Omdöme utan inbjudan
The woman who helped me was great
The woman who helped me was great. She took the time to understand my needs and answer all my questions. She helped me apply the proper discount for my order.
16 juli 2019
Omdöme utan inbjudan
Very good service I emailed optically…
Very good service I emailed optically about an order I thought I had sent optically had no record of the order I was sent my glasses anyway very happy
16 juli 2019
Omdöme utan inbjudan
Overall the service was very good.
Overall the service was very good.
One of the pairs of glasses I ordered required adjustment at the local optometrist but that was okay.
When a pair of frames broke, the team very quickly found me a replacement lens and I was very pleased with the result.
16 juli 2019
Omdöme utan inbjudan
Yep can't recommend them highly enough
Yep can't recommend them highly enough, quality glasses at realistic prices. These guys even make spec saver look like a rip off. Delivery usually takes about 2 weeks. I have bought 6 pairs over 2 years never had any problem with the quality.
16 juli 2019
Omdöme utan inbjudan
Great glasses!
I am a repeat customer of optically and I am always impressed with style and quality- would recommend!
16 juli 2019
Omdöme utan inbjudan
Recommended
Glasses came and the clarity of the prescription was the exact same than I got from the shop. Would recommend
16 juli 2019
Omdöme utan inbjudan
Had my glasses reglazed
Had my glasses reglazed, the prescription lenses turned out to be very well made.
16 juli 2019
Omdöme utan inbjudan
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