Optical Express Ireland Omdömen 577

I am 52 yrs old and was suffering from headaches from wearing glasses. I contacted the two leading providers in Ireland for Laser Eye Surgery. Optical Express rang me within 10 mins. They asked questions and provided me with info re the procedure I would need (cant remember the name but custom made to measure cataracts) to include cost and I was booked in for a consultation.
The premises in Tallaght was not what I had expected. It was Very Professional, modern and comfortable and had free parking. The experts I saw ran lots of tests and were able to answer any question I had in a technical manner (this I liked). The procedure itself was painless.
I can now see properly for Work (computer), Reading, Driving and even Lego with my son. My Life has changed and I am now able, once again, to continue my hobby.
Note, the other leading provider contacted me approx 7hrs after enquiry, by then I had read their reviews which were not inspiring!
What I had done was expensive but really worth every cent! I am so glad I went with Optical Express.

The team were really great. They made the whole process as stress free as possible.
The surgery staff were great too and the process was 5 minutes per eye. Pain free.

Within 6 hours I could see the results. Reading my phone and small text.

I would highly recommend lens replacement therapy and Optical express.

Very disappointed with my experience receiving laser eye surgery,
They sent me the wrong time for my appointment for surgery and rang wondering where I was 2 and a half hours before the time I was given, they told me it would be one price and after the surgery I was charged over €650 more then was initially told,was given two different times and dates for after care appointment which I cancelled because after all this I have no faith in them. Very unprofessional.
Their excuse was it was a trainee at fault.

I want to say Vladimir, from optical express whitewater centre Newbridge, was so helpful & Friendly & went above and beyond to make sure I got the help I needed.
Thank you

I’d like to extend my heartfelt thanks to all the staff and doctors at Optical Express Ireland. It’s hard to believe it’s already been months since my life changed—being glasses-free has truly made such a positive difference. The entire procedure went exactly as planned, and throughout the journey, everyone was incredibly helpful, professional, and supportive.

Very friendly staff and explained everything that would be happening very clearly.

Horrendous attitudes, prior to paying all memebers were lovely, spoke with the surgeon (GOD) who told ne everything I was told was lies and the websire alos is lying as no one can say 20/20 or better, one lady said I could read glasses afterwards but anything better they can't guarentee etc and that's fine he said NO WAY did I get that guarentee, no idea what went on so I cancelled as he went to town on me and wouldn't allow me to ask further questions and upset me, weeks later no deposit refund yet and all mails ignored AVOID

Very pleasant to deal with, got an appointment for LASIK quickly and very happy with the results a month on.

The whole experience with Optical express was amazing from start to finish,very professional team ,i would highly recommend Optical Express to anyone.Well done guys.

All the staff are brilliant, so lovely and make you feel very comfortable throughout the whole process. I got LASIK in the Dublin clinic last week and couldn’t recommend enough

Thank you very much for your help, The staff was very polite and helpful and guide me trough the process.I did my lens replacement surgery on 18 March, 2025 and restored my vision 20/20 from the first minute
Thank you for everyone who assist me in this journey
Maria S.

I was seen in the south woodford clinic by muhon and followed up by bobby. They were both very helpful and informative.

I had made an appointment for a consultation and rang them to reschedule 4 days in advance. They said I would be charged a €50 no show fee. I asked would they not fill my slot given they had so much notice and there is a waiting list and they told me they definitely would but would also have to charge me for it. I completely get a no show fee or within 48 hour cxl fee but given the waiting lists they have, to charge me with so much notice is madness. I again tried to rationally discuss this and how I was not a no show but giving them ample time to fill my apt slot and also that I was not looking at a full cancellation but wanted to rebook. Given my surgery will cost in excess of €7000 why would I trust them with my business when they were so petty over €50. I will not be rebooking and have made an apt to spend that chunk of my money with a competitor.
I’m also fully expecting them to come back with a non empathetic standard line about it being 14 days in their T&Cs but this does not address the common sense approach of people with lots of notice who want to reschedule or why they will take your money when they fill the same apt anyway.

Attended the South woodford clinic today and we was welcomed so lovely, we met with Sara who is patient and kind and commendated us attending with children. All our questions were answered and the consultation was smooth running. The clinic is clean and tidy. All the staff are so friendly and approachable.

Had to cancel an appointment I had with optical express due to another commitment.
Was charged 50 euro for not giving 14 days notice even though that wasn't possible as there wasn't 14 days between my booking the appointment and the appointment date.
The 14 day rule wasn't explained to me when booking the appointment or when cancelling.
Very underhand tactics from a supposedly reputable company.

I would recommend this company and all the staff and procedure were excellent . Thank you

I wouldn't recommend this company. Trainee on the phone told me I had 5 days to cancel. I cancelled one week and half before appointment and they took €50. Trying to get through to customer service is a nightmare and staff are rude on the phone. If you're calling from Ireland you're put through to the UK, which is an extra cost. They don't respond to emails. Imagine getting eyes corrected and you needed aftercare and trying to deal with someone. Joke! Have requested a refund and a response. Time will tell.

The information was very good the people were very friendly got all the information that I needed

I was delivered a first class experience and it made my procedure so much easier! All the staff were fantastic and helpful and this made things a lot easier for me, I would highly recommend this clinic,