Opes Robur Omdömen 

I ordered nearly £100 worth of jewellery that never arrived, and after 3 months of having all my attempts to get in touch ignored I requested a refund through PayPal. Funnily enough Opes Robur were quick to respond then, having the cheek to dispute my claim.

So I did a bit of digging and think they are at best a dropshipping company, at worst it’s a front for scam artists. Do a reverse image search on their products and they come up for a fraction of the price on Ali Baba etc. They are not designers who make their own products. I also got an ad on IG and recognised the earrings I’d ordered - but on an American jewellers site. I contacted them and they had no idea Opes Robur were claiming to sell their products. Bunch of liars who shouldn’t be allowed to trade.

Update: out of interest I decided to order the items which never turned up from Opes Robur direct from the Chinese suppliers, which I found through a reverse image search. They came to less than £10 total including delivery and are absolutely identical, and good enough quality. Pretty much all the Opes Robur items are available from the same supplier (which interestingly offers engraving and dropshipping) so make of that what you will…

I ordered 3 items and one was broken on arrival and one was a bundle and had an item missing. I followed online instructions, returned (tracked as delivered) and no response, only way to contact them is through chat and no response for days then a response apologizing, say they'll check and see if they can locate the tracked return but again a week later and no response. I feel scammed and annoyed at this, would not recommend

Place an order for a bracelet for a gift for my daughter. After 3 week’s waiting contacted by email Opes Robur on two occasions and have had no response. Having checked the reviews on trust pilot I now know ordering from this company was a big mistake.

I ordered this bracelet as a gift, noting that the delivery was stated to be 2-3 days. When it didn’t arrive I contact customer services which is all AI. I was unable to get through to the company. The bracelet didn’t arrive for 2 weeks and when it finally turned up it was wrong: they sent me yellow gold when I ordered white gold. Needless to say, it’s being returned. If I could leave zero stars I would.

Ordered a bundle (which included two bangles and necklace) plus another bangle and a necklace but only ever received one bangle from the bundle and the separate bangle. Their email doesn’t accept feedback so you can only do it via online chat and they don’t get back to you within the timescales specified. I got a reply apologising but that was it. No fulfilment of the order. Still waiting. Still chasing. Nada, nothing, zilch. One to avoid.

Not received my item and no contact made from them

Absolutely bad experience.
Even if I contact them many times, I don't get a reply at all, and I don't get anything. I can't imagine advertising such a company on Facebook.

I can only say that don’t buy from this shop.

Like a lot of people who have commented on this “company” (loose use of the term as they can’t operate a business), I have paid for goods and not received them. The email address they provide returns as not in operation and past that you either get a message via the chat function that lies about progress of the order, or no answer at all.

They propose 2-3 working days and I had nothing over a week later. I contacted them multiple times and eventually, after pushing, I did get a dispatch notification on 14th August and a tracking link, but also a note to say that the order was not complete and 2 items would be sent separately, which instantly concerned me.

That link has never progressed as Evri have never received anything to deliver. Again I queried this and was told there was “a problem with the handover” and another was on the way under the same reference. That hasn’t happened either.

They have cited a “viral product” and their “being a small company making everything by hand” as the issue for the delay. Well as a small business they should monitor their limits and stop pushing their goods daily in social media if they can’t keep up.

They can’t answer an email or chat, but can remove a adverse comment on social media within hours. Scam artists and I have reported them for fraud to my bank to get my money back, stay well away!

Would give no stars if i could!!

Bought a personalised bracelet for my husband.
The quality of the bracelet is shocking, the engraving on it is wonky too.
Packaging is diabolical. Looks like it’s been stamped all over!

It came in a little draw string bag in a Jiffy bag. Nothing more. No posh bag like advertised, no box to stop the item from being damaged.

I paid for next day delivery with DPD. If arrived via Evri 3 weeks later. (Cutting costs)

I contacted their customer service several times whilst waiting for the delivery. I tried speaking to them through their useless live chat (what a joke that is - no one is ever there to speak to!) I emailed, sent them Facebook messages, Instagram messages too.

I only got a response via Facebook when I commented on a post of there’s. But even then the response was a load of rubbish and then they continued to ignore me again.

They have time to monitor their socials, but don’t have time to reply to paying customers.

Shame because their marketing is great and products could be good. The business has so much potential.

I would never ever use them again and I’ll be approaching my credit card company to get a refund.

I wish I’d looked at trust pilot before ordering.

I ordered a bracelet and had it engraved, when the bangle arrived they had spelt one of the names wrong. I contacted them to inform them of the mistake to which they said another would be shipped out. I have tried to contact them on numerous occasions to find out what happened to my new bangle，now nobody replies. Don’t wast your money, definitely scammers, a reputable company would rectify all mistakes not just ignore you !

Bought a necklace from this company over 3 weeks ago, I queried for an update and they have replied then received an email stating that it had been dispatched 11 days ago. No necklace has turned up, I have contacted them from their website and they was originally replying, now they are just ignoring me.
Do not buy from this company

AVOID LIKE THE PLAQUE,ORDERED ON THE 16 JULY.AFTER MANY,MANY EMAILS,WITH ONLY ONE REPLY TO SAY ITS ON ITS WAY...AND GUESS WHAT AFTER 33 DAYS I STILL HAVEN'T GOT IT

Wish I could give no stars!! Ordered an item 5 weeks ago & still waiting! I tried emailing them but reply says email says the support@ email is no longer in service 😳. There’s no telephone number, I’ve tried to contact via their joke of a ‘live webchat’ but 1-3 days reply. Had a reply saying they’d look into my order but that was the last of it!
I’ve tried messaging via Instagram again, one reply only!
Put lots of negative comments on their FB & funnily enough they were all removed! Even put a positive comment & that was removed 😧.
I’ve now put a re-charge claim against them with my bank!
DO NOT BUY FROM THIS COMPANY!
Bet they don’t reply to this either 🤨.

SCAM - I stupidly followed an Instagram post and didn’t check reviews . Not received nearly £100 of items weeks on , sent messages no reply . DON’T buy from here , I’m hoping Klarna will refund me for this .

Ordered an item with 2-3 days shipping, 14 later I've still not received it. Confirmation email says contact support if there are any issues but the support@ email is no longer in service. Tried to contact via webchat on their website but have received no response.
Website also says shipping is with Royal Mail but the tracking # is for Evri.

The necklace arrived broke, I was advised that a bew one would be sent straight away. After 3 weeks nothing, I was advised they would look into it and send a new 1 out. 2 weeks later on, no news, no correspondence, nothing

REPORTED TO TRADING STANDARDS
UPDATE …..

FAKE REVIEWS

They have blocked me and lots of customers who put comments on their facebook….

Bought a bundle , paid for 2 day delivery , 5 WEEKS later it arrived and the necklace is nothing like the pics , its small and flimsy it arrived in a plastic snap seal bag like some bit of cheap stuff , no fancy packaging and 1 bracelet MISSING . No gesture of goodwill as promised either .

Been trying to contact them for days - even found their CEO on FB and messaged him but no reply .
All my comments on social have been removed and on here there are fake good reviews that appear overnight when a bad review is put on .
So TRADING STANDARDS IS MY NEXT STOP.
Why can companies not just treat people fairly !!!!! We chose to spend our money with them its the least they can do !!!!!

DO NOT ORDER FROM THIS COMPANY!!
I ordered 3 necklaces, 1 turned up faulty and all 3 looked nothing like the photos.
I followed the instructions and sent the items back, I have evidence of the delivery and after 4 weeks I still haven’t received my refund.
The only way to contact them is on a chat that no comes back to you on.
I have left 3, 1 star, reviews which they have removed and still not refunded me.
Awful company!!!!

Do not use, they have not fulfilled their order. Can’t get to speak to anyone. Don’t waste your miney

I order a bracelet and I must say it is absolutely stunning. Well worth the price.and I would recommend this company 🥰☺️