Onward Living Omdömen 

Work house builder I've ever dealt with. Custome service staff have no 'customer service' skills, didn't think a viewing was necessary, wanted all my details Inc. Financial, work, deposit eligibility, despite passing the affordability checks.

I wanted to view the property, or similar before buying, which you can do with any other house builder! And it was like I was stupid or asking for something out of the ordinary.

I'm glad to say I went elsewhere and the service couldn't be further away from my experience with these. Viewed my new home, also showed my partner and family around, and started the buying process.

I wouldn't recommend buying a new home from these - go elsewhere if you want a good experience!

Worst company ever
DO NOY BUY ANYTHING ASSOCIATED WITH THEM
MORE SO
CONTOUR PROPERTY SERVICES IN HOUSE PROPERTY MANAGEMENT COMPANY
INFLATED SERVICE CHARGES
POOR COMMUNICATION
LACK OF MANAGEMENT
DO NOT CONSULTE WITH LEASEHOLDERS
DO NOT UPDATE LEASEHOLDERS
INABILITY TO REATIN STAFF

Have had such a wonderful experience with onward, Lisa has been amazing from start to finish, always putting my mind at rest during the buying process, sat in our new house now and could not be happier, thank you for everything!

I moved in 2020 had nothing but trouble with a nieghbour Eddie banging on windows ect .
My ceiling needed doing they said it needed a lick of paint. Threatened them with solicitors as they fob you off got no money ect . It's over 55s .all there bringing in homeless as its easy as they get housing benefit.
The scheme manager bial muninin isn't qualified as he's not done first aid ect and very good in meeting saying we done this that and the other.
I called h a pathological lier as his boss is there KURRAN butt .he threatened you with a section 21. .
Bial muninin said he was leaving going somewhere else. I wished he stayed there . We had a lad called Paul
We was always in the room the door was always open ect people came doing meals for one. Then we go told bial muninin coming back the door was locked we couldn't get in the room as he locked it and uses our electricity to keep warm. We reported it office don't listen.
The Italian screaming all hours drinking 4 to 6 bottles at 4 in the morning reported to housing association they don't do nothing as they just want money.
The lad 22 smashed his flat up inc doors 🚪 and a cracked window 🪟 housing association don't do nothing. All l get of them is why don't l move. I told them NO I NOT SMASHED MY KITCHEN UP INC DOORS. OR TAKING DRUGS THEN INVITES ALL THE TRAMPS OF THE SHOPPING CENTRE GIVING CIGS TO THEM ALL. The housing said why don't l move. Told them no l got ground floor flat walk in shower and under a LOT OF HOSPITAL APPOINTMENTS. I'm staying. I not broke my tenancy.
Flat 16 broke his and flat 21 broke his ..l don't want to hear they got health problems .there self inflicted. I got mine. L got tempted scrocise epilepsesy. Diabetes . Ancytie inc other illness. The housing association said you find another property. I said no

Smooth move start to finish. Elaine a perfect sales negotiator.

Helpful customer service right from finding our new home, to buying it and resolving snags! We love our new home and would recommend Onward Housing!

Very happy with service received and very helpful, a lot easier than was expected and yes we would recommend, we have found our forever home and they helped to achieve it. Thanks to Daryl who was very pleasant and great to deal with 👍

I have bought a house through Onward Homes and have had issue after issue with faults and repairs that need doing. Onward are a complete waste of space. I cannot ring the home ownership team directly as they won't give the number out and when I email them to complain they don't respond. I wish I had never bought a house through Onward, it is so frustrating and stressful. I am ringing and emailing every week and get nowhere. They don't listen to you and never sort anything out. Customer care is non existant.

Keep up the good work Ali. Thank you for doing a wonderful job.

This company is a joke stay away from tham.if you need a repair they dont turn up for about 3 weeks that's if your lucky bin on to tham again today but not getting back to me as usual 😡😡😡stay as far away from them as possible

Lisa had a huge impact on our experience being first time buyers! She was amazing from the beginning until the day we got our keys. She was very supportive and proactive through the whole process which we really appreciate. Thank you again Lisa!☺️

Lisa was a fantastic contact to deal with throughout the whole process! Always responding to messages and chasing up requests promptly!

Customer service brilliant

I have truly enjoyed buying a house with Onward Living. Lisa you are a little gem and it was pleasure to work with you and buying our dream home🏡 I can not thank you enough for everything you’ve done for us 😊 thank you thank you thank you 🙏🏻

You can have better communications between leaseholders and yourselves

Absolutely appalling from start to finish. We have been charged a service charge for our shared ownership property for over a year but have been informed that the contractors have already paid it for a year and due to still living on a building site we shouldn’t be paying until October 2024! I’ve sent multiple emails with the promise of a reply and refund to get nothing for over a month. I’ve called and been promised the same thing but again had NOTHING. Do not buy with these people. Trust me. I waited 6 months for my home to be “finished” only to still have multiple defects and problems!

Lisa was excellent to deal with from start to finish. We’re thrilled with our beautiful new home! Hopefully the superb customer service continues. Thank you so much.

Thanks to lisa for all the help she did getting us through the application and process of are new house 🏠 👍

I bought my first home with Onward Living and I absolutely love it! Thanks to shared ownership, I was able to get a foot on the property ladder in a location I wouldn’t have been ableh to buy in otherwise. The sales team were so helpful and friendly, couldn’t recommend them enough!

I have found Onward helpful from the beginning of the process. Any queries were dealt with efficiently and quickly. They are a committed and caring company