Online Opticians UK Omdömen 4 019

Had to chase delivery, actual product was quite flimsy based on the cost.

Excellent service and great glasses

The exact style that I wanted at an excellent price compared to the High Street. I am ordering a second pair to use as sunglasses. Communication fast and positive. Recommended to friends and family.

Hoya Balansis Varifocal Lenses fitted to my own frames. I am well-pleased with the result - an excellent choice of lenses (recommended by Online Opticians UK), a perfect job was made of fitting the lenses to the frames.

After initial telephone conversation, I received a pre paid envelope to send my glasses in for reglazing. Less than 2 weeks later I received my glasses with a quality lens installed to my prescription. I did chase them after 10 days but did not manage to get through. But when the glasses arrived this morning by Royal mail; I was very happy with the service and quality... hence 4 stars not 5

UTTER SCAM! They returned the glasses claiming they were unusable. Months later I'm still waiting for the refund. Emails are ignored. Phone calls are ignored. Considering legal action. AVOID!

Received my reglazed glasses they we're varifocals distance is fine but can't read out of them, can't be bothered to send them back & wait yet again my prescription was submitted, will not be using this company again, better off going to an opticians paying more

I need to return my glasses for the 'no quibble refund' but there are no details on how to do this on the website, nobody ever replies to emails or answers the phone (I think they've blocked my number, since I did get an answer once, when I was chasing up the glasses before they arrived). I've been trying to contact them for three weeks. AVOID THIS COMPANY THEY ARE TERRIBLE.

Simple and straight forward. Excellent !

Excellent service and great glasses. I highly recommend the company.

DO NOT USE THIS COMPANY!!
Paid and money taken straight away.
No communication with update. Had to email them.
Finally got the two pairs of glasses that were ordered and the lenses were on the wrong frames. Was told not possible as computer checks everything- why would I make it up!
Had to use my own money to send back- was told they’d reimburse me the money.
They admitted to their mistake and the fault being on their side as the glasses WERE made wrong. Told I’d be discounted.
No email communication with update. Had to keep emailing them. Was also told glasses would be made the next day- this didn’t seem to be the case.
Finally got the two pairs of glasses
Again was told they’d discount my order.
Three times in total they said they’d discount my order and reimburse my money for postage back to them. Emailed for an update on this and 8 emails later to them and NOT ONE RESPONSE.
Sent them a letter stating my disappointment and also included all emails saying they’d reimburse/ discount my order and asked for a reply in 7 days. Still no reply to anything!!!
Ordered 6 July 2025 and only got useable/ wearable glasses on 15 August 2025!
Absolute jokers. Won’t be ordering from them again and won’t recommend to anyone. Don’t know how they’re making a living with their incompetence.

Absolutely loving my new glasses. The service was fast and efficient, the clarity of vision is excellent and the frames are beautiful. Such a reasonable price too.

I placed an order for prescription glasses and paid promptly. The goods were never supplied, and most of my emails and voicemail went unanswered. When I requested a refund, I was ignored. In the end, I had to raise a chargeback through my bank to recover the money. Based on my experience, I would not recommend this company.

Absolutely 5 stars. The glasses are excellent quality, fit perfectly, and it’s clear this company really knows their craft. They respond to questions quickly and efficiently, which made the whole process straightforward.

I will admit I caused myself unnecessary stress by not reading the delivery information properly and letting some negative reviews worry me, but that was on me. The service and product are both top-notch, and I would recommend this company to anyone looking for quality glasses and responsive, professional service.

I felt the customer experience lacked transparency. The lenses I originally paid for weren’t suitable, so I was offered a cheaper alternative — I was happy with the support on that. I emailed the company to ask whether there would be any risk of tax or duties, and was told there wouldn’t be. However, I later received a notification requiring payment, with the assurance that I would be refunded. No refund was ever issued in either scenario.

Additionally, I paid for replacement nose pads which were not replaced. When I asked, I was not informed that the company hadn’t ordered them — instead, the existing pads were simply cleaned. Again, no refund was offered.

Very easy to order, efficient delivery and beautiful specs!

Truly professionals. Easy to place order, intuitive menu, delivery in accordance with terms and conditions. I recommend

I just tried my glasses. Perfection!!!

The quality and service have been excellent. In fact, the actual lens fitting to the frame is maybe slightly better than my current glasses which I purchased a couple of months ago from a reputable high street optician.

I want to thank your team for a fantastic job.

I will surely order again in future and recommend you to friends and family.

They did their job well,and they weren't extraordinarily expensive