Online Opticians UK Omdömen 4 019

Well what can I say ! This company is awful, ordered glasses ( just for reading so nothing special) waited 6 weeks, still no glasses. Emailed and called loads of times, finally got a reply and said they would be ready in 3 days….. still didn’t turn up. Another week trying to get them to reply via email. Cancelled order and the said money would be refunded on the Friday, 3 weeks later nothing , not replying to my emails.
Had to get Natwest to step in and get my money back !
STAY AWAY FROM THIS COMPANY 😡
Reckon most of the positive reviews are fake

UPDATE!!! I had to get in touch with my bank to get a charge back that’s how I got my refund !

Do not use this company they reglazed my own glasses received them and can’t read out of them after numerous emails phone calls over 3 weeks still no contact to rectify or refund, they basically just take your money if you have a problem !! Nobody answers the phone or emails whatsoever! That says it all !!!

My usual eye pro? Generic clear lenses I’d tape over my Rx glasses. Terrible. Switched to Bollé Baxter prescription and it’s like upgrading from iron sights to a red dot. The wrap frame and strap lock in place under recoil, Phantom lenses adapt to indoor/outdoor bays, and the foam seal blocks blowback. Delivered fast with my exact PD. No more guessing targets at 25 yards. Bollé provided the best Rx shooting option—hands down.

Ordered prescription safety goggles for playing hockey arrived within 2 weeks gr8 service

Nice glasses no issues.

I got outstanding customer care from this company. I ordered glasses that I thought were next-day dispatch, but they were not. I was going on holidays in a couple of days and contacted them to see if I could get the glasses before then. They not only arranged this but also did not charge me any extra. I will be using them again.

Efficient service and value for money.

Amazed they are still in business and the fraud squad haven’t been round. No glasses, no money back!

Excellent value & good quality, good communication, & good website.
Very pleased thank you.

The website was clear and easy to use. I used this company to replace a pair of spectacles originally purchased from them several years ago and which were still in good condition. The reglazed spectacles were returned in just over a week. All in all this was a very good service.

I sent my sunglasses off for reglazing and an MOT. They came back bent and unwearable. No response after multiple message. AVOID AVOID AVOID.

very fast and excellent service, my own frame was reglazed within 7 days after posting them

Good quality
Good price
Good delivery
What more can you ask for?

Excellent service, good communication. Checked the prescription choice and I had made an error and so it was great they spotted it.

I had accidentally sat on my glasses and broke them. Having ordered from you before I just needed replacement frames as lens was still intact. They were easy to pop in, came very quickly and very reasonably priced. Very happy and have recommended to a friend

Still no glasses, still no email after numerous emails requesting update and refund. Strongly advise not to order from this website. Over 6 months for a pair of Safety glasses.

7 August 2025 - I placed an online order for £164.94.
12 August - they contacted me by email asking for a copy of my prescription, which I sent the same day.
29 August - Silence for 3 weeks. I emailed them asking for an update, reminding them that their website indicates that glasses would be dispatched within 3 to 5 working days and more complex prescriptions taking up to 14 days.
29 August - they emailed to explain that the clock started ticking on 14 August and not 7 August, followed by further silence.
9 September (i.e. 5 weeks after the initial order) - I emailed them requesting that my order is cancelled and requested a refund.
10 September - they emailed confirming the cancelled order and the processing of the refund.
19 September - I emailed them chasing my refund. No reply.
23 September - I emailed them chasing my refund. No reply.
25 September - I emailed them chasing my refund. No reply.
29 September - I emailed them chasing my refund. No reply.
29 September - Dispute raised via bank (PayPal)
9 October - No progress and I have not received my refund i.e. 2 months after initial order.

According to the company's website glasses would be dispatched within 3 to 5 working days and more complex prescriptions taking up to 14 days. There's nothing accurate about that.

Shocking customer service, worse customer experience, very poor communications and of course no performance whatsoever. They took my money and failed to return it. That is not only dishonest but it is stealing.

Doesn't this put you off online transactions. The time and the effort you have to put in to either receive the item or obtain a refund.

I'm out-of-pocket £164.94. My conclusion is that this company is a sham and a scam. Beware!

Very good quality product; clarification on the prescription needed but no problem

I was sceptical after reading some of the reviews online. However my experience has been extremely positive.
Simple and clear to add prescriptions and order.
I emailed shortly after ordering to check delivery times etc and received a response the same day.
The glasses turned up 7 days after ordering. Absolutely spot on.