Onitsuka Tiger Omdömen 

Similar to others, I tried to contact them to arrange an exchange, the order number falsely stated I was outside the return window and messages to the customer service team have been ignored. Do not order from this website.

It seems a lot of people are having the same issue as me. Only 4 days after receiving my order I am unable to generate a returns label as I’ve missed the window for returns? 3 working days later! The Onitsuka Tiger team and Global-e team are not responding to my customer service requests to get this issue sorted, meaning, I’ve been scammed out of $285.

You are at risk if you order online. I tried to submit a return request same day I received the shoes. The return portal says I already passed the return window. Then I tried to contact customer support but with no response.

Update on Oct 25, 2024

I received a response from customer support on 20th of October asking me to send them a photo of the item number, model and size!!! Which already clear in my order. I sent them the requested photos on the next day. After that I never heard back from them. I will keep updating my review and experience with them.

Update on November 6.

I created another ticket on November 1st, then I received a reply from customer service asking me to send photos again which I did. Then again no more response from them. The keep ignoring my message.

Now, I really care about the money, it is about respect.

BWT, their sizes are a bit different from other brands. So be careful ordering online.

I will keep sharing my experience here.

And still NEVER AGAIN based on the experience so far.

I’m extremely disappointed with the $33 I had to pay to return two pairs I bought online that were too small. I'm not even sure if it's legal to charge customers for returns in Australia. I will NEVER purchase anything from this shop again

Od ponad dwóch tygodni (18 dni) onitsukatiger.com blokuje mój zwrot nie przysyłając mi naklejki do zwrotu.
Zwrot jest poprawnie zgłoszony już w dniu odebrania zamówienia ale ale bez naklejki nie mogę odesłać.
Trudno uwierzyć ale marka Onitsuka Tiger w Polsce posiada stronę, która oszukuje klientów uniemożliwiając im zwrot, który gwarantuje ich regulamin i polskie prawo. Przestrzegam przed tą stroną. Nie spodziewałam się, że zostanę tak potraktowana przez dobrze znaną markę jaką jest Onitsuka Tiger.
JS.

Order from any other website but this! Horrible customer service, i cant return my order. Comfy shoes though

Ordered from the UK website. Order confirmed & then received an email saying it had been cancelled. Received a further email saying my order had been dispatched. Order arrived (sent from Germany). Opened to find 2 pairs of shoes, neither of which were the ones ordered & both in the wrong size. The advice note in the box was the only thing that matched my order. Returned for refund and not taking the risk of ordering again from both that experience & other similar tales on here.

I never got the shoes. I informed the company. The shipping company page shows that the tracking number is in status "shipping company waiting for goods from vendor" nearly since 3 month now. I wrote 5 mails. They still got my money.

Same experience as recent buyer below. I submitted an order on 9/13/24 - received the shoes on 9/17. Went to submit a return request on 9/22 and the system said my order was past the return window. It says online the return policy is 14 days from delivery, so this makes no sense. I have been trying to contact customer service for help but have not gotten any responses. This is ridiculous.

I’m really disappointed with my recent experience. I needed to return a pair of shoes I ordered online, but they didn’t provide a return shipping label. When I tried to generate one through their return form, it said the return window had expired – just one day after my shoes were delivered! This is completely unreasonable and feels like a deliberate attempt to make returns difficult. I contacted customer service, but they were unhelpful. I expected better and will not be shopping here again.

Compré unas zapatillas en onitsuka Paris Francia, me atendió Lori, amorosa, me ayudó en todo y me asesoró súper bien. Algo que destacó es que sabía hablar español y eso fue muy eficiente, excelente vendedora! Muy amable, cordial en su trato, me asesoró y me explicó las características de cada modelo de zapatillas.

After all the really bad reviews I was worried about ordering, but a pair of their trainers was literally the only thing on the birthday pressie list. We have had a great experience. Trainers arrived quickly, they were amazing but sadly didn’t fit. Return was free, money is back with us really quickly. Now we just need the bigger size to come into stock!

Koop hier absoluut geen schoenen..

Ze worden niet opgestuurd.
Ik wacht al bijna 2 weken. Op de site staat 3 dagen.
Niemand weet waar ze zijn. Volgens dhl zouden ze afgeleverd zijn in Duitsland.

Onitsuka Tiger klantenservice behandelt je als een klein kind die maar moet wachten of een lang verloren product formulier moet invullen. Je geld krijg je pas terug als zij t terecht vinden.

Echt waardeloos en dit kan nooit op zich zelf staan. Het is gewoon een slechte afhandeling van A tot Z.

190 euro armer en nog steeds geen schoenen.

Ik raad dit bedrijf absoluut NIET aan.

Regarding the EU online shop, it sells worn out shoes as they were new at the price of new stock. That's inconceivable. Who checks the returned items? They really can't be resold at full price in those conditions.
As other people said before me, shoes are nice but the seller has awful policies.

Always been a fan of this shoe but latest service was terrible. Delayed delivery twice resulting in me missing them before leaving the country. Expensive lesson. When you order they send from Germany, not UK….. expect long delays. I won’t buy them again

Bought the Mexico 66 Mid Runners. Got here pretty quickly. No problems there.

4th July: Shoe was too big and had some damage around the ankle and heel so I wanted to return it.

UK website but shoes come from Germany. This is never stated on the site.

30th July: Still waiting. I have no idea if they have it. No response whatsoever. I did get a non-EU charge from UPS though so that's great. More money out, no money in.

Surely the CEO knows how terrible their company is, right?
Their customer service couldn't understand a simple question of "My local delivery company is having huge delays due to X. Do I still have time to return my order?"
CS: "I'm sorry, I don't understand the question."

Kihachiro Onitsuka must be rolling in his grave. It's genuinely sad.
Will update WHEN I get a refund.

Update: Apparently my return is "lost" despite the UPS tracking saying that the return was delivered a MONTH ago. So either they're lying to me, the shoes have been stolen or they've simply been forgotten which I refuse to believe since the tracking says that they were delivered to the exact same place as the return address. Very interesting.

Worst customer service I’ve ever encountered. Didn’t deliver what I ordered, ignored requests to return my money. Ignored my formal complaint. Had to take them to court to get my money back. Asked repeatedly for an explanation - ignored that too.

Shoes don’t fit (46 foot, shoes definitely not made to that standard). I’m trying to return, I was responsible for paying return shipping. Shoes cost $250 with tax, $400 to return from Canada with most carriers. I am now keeping a pair of shoes that do not fit. Poor customer service, poor product. Would not recommend

They are crooks don't take out anything over a thousand dollars or youll get hit with big 20% fee that has to be paid upfront. Sounds like scam, there is no warning when you transfer about tbe charge. They want me to pay up front that's, $12233. I don't have to pay them. They said my money is in withdrawl mode and they can't change it. Scam.
I ask to deposit ba k in my wallet. They can't do that either so it's floating out in crypto world

Passive aggressive customer service. Make sure you record all calls as they’ll very pleasantly promise you the world and repeatedly stress how keen they are to resolve any issue but then literally do nothing about it or outright lie and then later email to say something different. Our calls are recorded so we are taking action against them. However if you haven’t got a call recording facility, submit a Data Access Subject Request to them and they have to give you all notes and recordings they have by law within 30 days. They may claim not to have a recording but that can also be independently investigated.

I don’t believe they are sinister as such. I think they are just simply useless as have no clue what to do 😂

As a side note, there are many complaints about overseas call centre staff being poor quality. Well if you want proof that a UK based call centre with English as first language operators can be as bad as it gets, call Onitsuka Tiger or ASICS customer services 😂