Onitsuka Tiger Omdömen 

After ordering and then reading reviews,(daft I know!), I was worried the shoes wouldn’t arrive but 10 days later they turned up. I’m in the highlands so that’s a good turn around. I would have given 5 stars if there had been a few more emails to say what was happening as it was impossible to tell if they’d been dispatched.

Order ID: OIN000077445

I had a terrible experience with Onitsuka and strongly caution others before making any purchases. I ordered a product and returned it, which passed the quality check by the delivery company. However, I never received any acknowledgment—neither an email nor a message—from Onitsuka confirming the return.

After waiting for nearly three weeks with no communication, I called customer support. Shockingly, I was told that they had received a “dirty product” and that no refund would be issued—instead, the product would be returned to me. When I contested this claim, they assured me the matter would be investigated. It has now been over 20 days, and neither have I received the product back, nor have I been refunded. No further communication has come from their end.

This feels like a clear case of fraudulent practice. Onitsuka seems to be running a racket, keeping the money of unsuspecting customers under the pretext of arbitrary return rejection. Completely unacceptable, unprofessional, and unethical. I will be reporting this incident to consumer forums and would advise others to think twice before trusting this brand.

Went to the Regent St store, and happily left again right after an unpleasant encounter with a very rude and dismissive store employee. Hard pass

Ordered 4 pairs of shoes online, 3 of them same size, all three different, one too big, one too small. One pain squeaks when walking. Return is $131! cost of one pair. Only their prepaid label DHL. Cannot even get pickup. Poor customer service, too. Never again

Atención al cliente nefasta. Tras varios correos intentando que me ofrezcan una solución a unas zapatillas defectuosas, diciéndome en dos ocasiones que han procedido a marcar como urgente el asunto con el departamento de calidad, a la tercera vez que reclamo una solución se limitan a contestarme que devuelva las zapatillas y ya está. Pésima comunicación con el consumidor, claramente no recomiendo esta marca.

I’ve been a fan of Onitsuka Tiger and had been travelling a lot between my 3 residing countries as I’m an artist so I travel between for work. Lately, I’ve recommended Tiger to my friends and family, sometimes they couldn’t find the size they want in the United States or Hong Kong when I’m flying to next so I’d purchase my shoes online when I’m in Sydney, then I’d bring it to them as sort of like a favour.

Which means I’ve been buying shoes from their Sydney online store often but different styles and different sizes. It was fine with the first pair then they stopped sending me shoes even though they have stock online and have charged my card. They have sent me confirmation email so I told my friend or family that it’s all good, it’s been confirmed. I’ll bring them to you on my flight back.

But no, they would take 4-5 days without updating the status of my order then decide to not send it. The worse part is that they wouldn’t tell me it’s been cancelled, they’d sneakily cancel my pending payment in my card. How I found out my order has been cancelled was not through their notice but through my having a habit of checking my card transactions daily. Imagine if I’m not a person of such, just a customer waiting for you to send my pair of shoes hoping to make it for my next flight in order to do my friends or family a favour. I’d be waiting for forever without notice!

Later on, I tried to order online cause I saw they have stock. So I’d text a friend and tell them the pair they were looking for is in stock, I can help me purchase it before my next flight out. Guess what, I couldn’t make payment. They’ve blocked my card and my details because I have been purchasing too many pairs in shoes in too many different sizes within a very short time span!

I’m happy to wait but please as an international brand, do not use such sneaky methods. If you are out of stock or lack the staff to assist shipping just send me an email in regards to delay or cancellation. Don’t cancel my order without notifying me, if you don’t want my business it’s fine or you’d prefer we switch to purchasing other brands that’s alright too, I can tell my family or friends to try and find their sizes elsewhere but don’t do it behind a customer’s back.

The Japanese is well known for their customer service, so this is absolutely disappointing. Please be frank and just tell me if my order isn’t going to come or if you cancel my order, instead of having me wait then nervous if whether I will receive shoes before my flight as out of curtesy I should let my friend or family know it didn’t work out, your brand refuses business and please don’t be expecting new shoes that I’ve promised you I’ll bring for you on my next trip.

They didn’t send a shipping return and don’t have advertised that they don’t correct sizing on their shoes. It cost about half or 100% of what the shoes cost to send them back. Now I’m stuck with with a half a size or a size to big ..

Order geplaatst, en voldaan via iDeal.
Geen orderbevestiging/ordernummer ontvangen, maar het bedrag werd wel afgeschreven.
2 dagen later telefonisch contract gezocht, en hier werd verteld dat de order goed was binnengekomen en diezelfde dag nog verzonden zou worden. Ik had gevraagd of ze mij de track en trace wilde sturen wanneer mijn order daadwerkelijk verzonden zou zijn.
Echter ontvang ik de volgende dag een email waarin wordt vermeld dat mijn order geannuleerd is, en ik mijn geld teruggestort krijg. Het geld is inderdaad teruggestort maar de schoenen zijn gewoon voorradig op de website?! Zalando verkoopt hetzelfde model, en heb daar maar een poging gedaan met een nieuwe bestelling.

Everything takes forever. Firs5 of all the order took ages to arrive so in the meantime I had to go elsewhere. When the shoes finally arrived, I rejected the delivery and a month later I am still waiting for a refund despite being given timelines which have long passed. Avoid.

Hele slechte klantenservice, mijn hulpvraag werd totaal niet serieus genomen.

I placed an order with Onitsuka Tiger 5 days ago for two pairs of shoes in excess of £300.

Upon contacting customer services, who were helpful, they informed me there was a problem with the payment and I should contact my provider (PayPal).

Paypal have provided me with sufficient evidence that proves they have my money and the matter is not with them, it is with Onitsuka Tiger (Asics UK).

I have an order confirmation from Onitsuka Tiger, an order number from Onitsuka Tiger, a transaction ID from PayPal linked to the Onitsuka Tiger order number and have provided the Onitsuka Tiger customer services team with proof of payment.

Upon providing this, the customer service team did dispatch my goods and I should be receiving them tomorrow. But this is a hassle I didn't really need...

If I could provide feedback, their CS team are super courteous and communicate well, but they did blame the payment provider without checking their own systems / process' first. It put a lot of hassle on me as the buyer, which suggests they aren't really 'customer service', they're more 'business protection acting as customer service'.

I just bought a pair of Onitsuka last week. I put them on and walked 100 meters and my ankles started to hurt. After one hour my ankles were bleeding. Do not recommend at all. I send an email but had no answer whatsoever. Even I had sent pictures with my ankles with blisters and blood.

It’s a pity. I love those shoes and I also love the quality but now the price has risen and the quality obviously went down. They advertise the bad quality with “recycled leather” but it doesn’t seem to be leather at all. The lashes at the back, obviously show an artificial texture. And the fit is not what it used to be. Disappointing. Might be my last pair out of 10.

Onitsuka Tiger have been AMAZING. UPS really messed up the delivery of Onitsuka's product, resulting in me being unable to receive my package. When I contacted UPS about this, they were absolutely dreadful and really unfriendly. I then rang Onitsuka who were brilliant: kind, efficient, considerate & resolved the issue immediately from their end. They went over and above the service you would expect from a retailed. So refreshing. Thank you!! You not only sorted my problem, you left me feeling good about the day :-)

No clue why the reviews are so low! What're you lot complaining about?!

Couldn't be any happier with my new trainers and t shirt. Arrived on time and the quality is excellent.

Super happy with my shopping experience here.

Disappointed with the Quality – Not What I Expected from Onitsuka Tiger

I've always admired Onitsuka Tiger for its style and legacy, which is why I chose to invest in a pair. Unfortunately, my experience has been far from what I expected. Despite wearing the shoes minimally — no more than 20-25 times — the sole of one shoe has already started to tear. This kind of wear and tear, so soon after purchase, is a clear sign of poor quality and not something I expected from a premium brand.

What’s even more disappointing is the customer service. I reached out hoping for a solution, expecting the brand to stand behind its product.
But instead, I was met with a cold, policy-driven response that completely ignored the actual issue — the poor quality of the product. While I understand that policies exist for a reason, sometimes a brand needs to look beyond the fine print and genuinely listen to its customers.

I explained that the shoes had hardly been used, and the wear was not from overuse but clearly a quality defect. Still, the support team refused to take responsibility or offer any solution, repeatedly citing the expired 90-day warranty.

As someone who trusted Onitsuka Tiger for its reputation, this experience has been deeply disappointing. I expected better both in product quality and in how the brand treats its customers. Sadly, I can no longer recommend Onitsuka Tiger and will be hesitant to purchase again.

Premium pricing should come with premium quality and service — and unfortunately, this fell short on both.

Outstanding service. Highly recommend.

Here’s your final Trustpilot review:

I had an incredibly frustrating experience with Onitsuka Tiger’s customer service.

In December, I reached out about a defect in a pair of HMR Peak GTX shoes I purchased (Order OT-FI00001703). The left shoe had a stitching issue that made it painful to wear, while the right shoe was fine. I requested a replacement, explaining that I’ve worn Asics/Onitsuka Tiger shoes for years without issues. I even attached photos to illustrate the problem.

No response for over a month. I searched for alternative contact methods—only to discover their support form was broken and their alternative customer service email didn’t exist (Gmail returned an error saying the inbox wasn’t found).

Since Onitsuka Tiger is owned by Asics, I contacted Asics support. They responded the same day but told me they could not help because Onitsuka Tiger operates separately. With no other options, I raised a dispute with my bank and provided all the details.

Only after three weeks into the dispute did Onitsuka Tiger finally reply, asking what had happened. I explained everything again, and to their credit, they seemed understanding. They sent me a return label, I shipped the defective product back, and I eventually received my refund.

Later, when I tried to purchase a new pair of shoes from the Asics website, my order was blocked. Onitsuka Tiger and Asics are technically one company, and now it seemed like I was blacklisted for filing a dispute.

I contacted Onitsuka Tiger about this, and their response was just as useless as before:

“After reviewing your account, we’re unable to proceed with the transaction. Unfortunately, we’re unable to provide further details, but we recommend reaching out to your payment provider.”

No explanation. No solution. Just a vague brush-off.

So, to summarize:
• They ignored my initial request for over a month.
• Their contact options were broken or nonexistent.
• I had to go through my bank dispute process just to get a response.
• After finally getting a refund, they blocked me from purchasing in the future.

This was, without a doubt, one of the worst customer service experiences I’ve ever had. I strongly warn against buying from Onitsuka Tiger unless you’re willing to risk being ignored, struggling to get help, and potentially being banned for simply expecting a quality product.

Recently purchased a pair of Mexico 66 trainers… in my experience I received prompt efficient service and delivery. Top quality product. Super pleased with my purchase. I’m generally a size 7 women (UK) and I ordered a size 7 unisex (UK) and they fit perfectly.