Onitsuka Tiger Omdömen 

I ordered some trainers for my daughter’s birthday but they did not fit her. I returned them and the company confirmed they had received them on the 4th December and my refund would be processed in 14 days. It is now nearly the start of January and I have still not been refunded. I am constantly chasing them for updates and although the emails are polite nothing is being done to confirm a refund date! For such a large brand whose products are expensive the refund process is taking a ridiculous amount of time and I am still no closer to getting my money back. I will not be shopping here again and would not recommend you use them at all.

I am due a refund. They have confirmed the receipt of the returned items, however their warehouse is denying receipt. I am very upset about this. Its now been 16 working days. DO NOT ORDER ONLINE

The worst customer I have ever dealt with. Tried to cancel an order after just 15 minutes after ordering due to my daughter changing her mind. This company then refused to refund before the shoes were even shipped. I am now having to return the shoes and fight for a refund. In addition they were extremely rude. Avoid this company at all costs.

Extremely bad service. The delivery took 30 days, and during that time they kept insisting my address was incorrect, which is strange, considering they successfully delivered a pair to the exact same address just a few months earlier. After reading other comments, it seems this has become standard practice for ASICS / Onitsuka.

Then the wrong size arrived, and once again it took ages for customer service to respond. By the time they finally figured out how to handle it, the correct size I originally ordered from the official website was already sold out.

To make things worse, an unpleasant customer service agent essentially told me — between the lines — to stop complaining and just wait for a refund after I go through the extra hassle of sending the shoes back. They are quick to take your money (twice, in my case), yet offer no product or service recovery.

ASICS seems to operate above consumer regulations. People should reconsider buying from this brand, after decades as a customer, I certainly will. Every euro not spent on them might eventually make a difference.

Llevo un mes poniendo reclamaciones por unas zapatillas que no he recibido, y por supuesto, el reembolso tampoco.
El 3 de noviembre realicé un pedido por un importe de 160 €. El día 4 recibí una notificación indicando que el paquete había sido entregado a DHL y estaba en tránsito. Desde entonces no ha habido ningún avance en el seguimiento.

He presentado una reclamación y he tenido que completar la documentación del seguro. Llevo un mes llamando semanalmente para solicitar la devolución de mi dinero y, en cada contacto, recibo una respuesta diferente sin que me ofrezcan una solución real.

La experiencia como cliente ha sido pésima.
NO RECOMIENDO COMPRAR EN ESTA TIENDA. SI SURGE ALGÚN PROBLEMA, NO LO RESUELVEN.

Jeg købte en Onitsuka Tiger-rygsæk i august 2024 i Japan til ca. 200 €, og har kun brugt den til skole. Alligevel gik lynlåsen i stykker.

Da jeg kontaktede Onitsuka Tiger, blev jeg afvist med, at det var “på grund af brug”, fordi der er gået 11 måneder – de vil ikke reparere eller udskifte den.

For et premium-mærke bør sådan en fejl ikke ske så hurtigt. Meget skuffet over både produktets holdbarhed og deres kundeservice.

Ik heb mijn schoenen op woensdag besteld, op vrijdag namiddag kreeg ik'em voor mijn deur!

Ik ben eigenlijk verrast door de negatieve recenties.

Alles ging super vlot, bedankt.

I’d like to share my experience with a particular model the Sabot 66. I purchased it from the official Onitsuka store in Paris for €140. After only a couple of weeks, the shoes broke. The international support team helped me contact the Paris store, and I received a replacement.

Unfortunately, after wearing the new pair for about a month, the same issue happened again. I genuinely believe that this model just isn’t one of Onitsuka’s successes.

I’m a teacher and wear these shoes to work, where I mostly sit. I never ran or did anything that could cause such damage. When I contacted customer support again, their response was far less helpful than the first time. After I asked for a solution, they simply stopped replying.

I honestly don’t understand why I should pay €140 for a pair of shoes that only last a month.

I bought a pair of shoes and it was all well, website is sophisticated and rather slow, but ok. Checkout was easy and delivery fast. However I ordered the wrong size and had to send them back. I created the return label as per instruction and tried to book a pick up with UPS, but in Italy they work very badly and of course they didn't come to pick up my parcel. So I contacted the customer service. In Italy the have two websites, English and Italian. I wrote in English, back came an email in Italian, explaining me the return process as per website and not addressing my issue with the pick up. I wanted to order the new pair, but now I am hesitating as I read even about quality issues and a bad customer service!

Chaussures commandées par mon fils le 30 août.il à oublié de mentionner le num de la maison pr la livraison.evidemment chaussures jamais reçues, ms ns sommes le 15 octobre, les chaussures retournées et pas encore remboursées !

I like this brand of shoes. It's my go to shoes. In fact I buy recently a pair of there shoes for my sister. You must try it.

Onitsuka Tiger is an absolute joke. I placed an order on August 15, 2025, and they managed to make every mistake possible. They took my money twice, lied about the order being shipped, and ignored more than 15 of my emails. Months later, I still haven’t received a refund.

This company has zero accountability, zero customer service, and zero ethics. They clearly don’t care about their customers or their own reputation. Avoid this brand like the plague they don’t deserve your business.

It’s disappointing to see a company with such a long history completely overlook the values and integrity it once stood for.

Terrible. I was charged more for the refund than announced. Not refund even though it’s not my fault. Terrible.

I bought a pair of Onitsuka Tiger shoes at the official Berlin store. After just a few days of normal use, the heel tab ripped off.
When I contacted the store, I was told that the tab is “only a design element” and that many customers experience the same issue. Instead of offering a proper warranty solution, they advised me to go to a local cobbler — unless I could come to the store in person.
For a premium brand with such a strong heritage, this is highly disappointing. A known quality problem should be addressed at the brand level, not pushed back onto customers.
I expected better quality and a more professional response from Onitsuka Tiger.

J'ai commander des onitsuka tiger, elles sont arrivées en parfait état et a la bonne taille ! Il faut cependant être patient (2 à 3 semaines de livraison, mais cela est normal pour un paquet venant du japon).

Hoy es 23/09/25.
El 3 de septiembre hice un pedido de zapatos por valor de 160 €. El día 4 recibí una notificación de que los zapatos estaban en tránsito hacia DHL. Desde entonces no ha habido ningún avance. He reclamado el envío y he tenido que rellenar los documentos del seguro, aunque se ha demostrado que Onitsuka ni siquiera ha entregado los zapatos a DHL. Eso fue hace una semana y, al preguntar hoy, me han dicho que aún no saben nada y que, lamentablemente, tengo que esperar y que tampoco me devolverán el dinero.
Nunca había tenido una experiencia tan mala con el servicio de atención al cliente y mañana voy a reclamar el dinero a mi entidad bancaria.
Personalmente, no recomiendo realizar pedidos en Onitsukatiger punkt com en España.

Wish I would have read reviews before I ordered. First of all—I do like the shoes I got but they are too big. I tried to go online to exchange them and got a different Tiger website (evidently there is a global site and a European site). I finally got to the correct return portal to get a “prepaid” return label—that will cost me $46!!! I’m just going to keep the shoes since they are just a little too big (and are slip on mules so…). BEWARE that it is basically final sale unless you want to be out a bunch of $$ to return

Awful. I am trying to get the product returned and they completely ignore me. Do not make a purchase on this website! It is a total scam!

I ordered shoes for 150 which they then cancelled and refunded me - all fine. Then they charged my card again without me ordering anything and have no been fighting them for a refund for about a month

Wish I could give zero stars. Ordered shoes. Arrived the wrong size. I wanted to exchange for the size I ordered. The only option was to send back for refund less 60$ for shipping. I didn’t really see any other option so sent back. No refund after a month. I got PayPal involved and they are working on it. Onitsuka immediately offered me my original amount less $100 once paypal was involved. I refused and gave PayPal the tracking number showing they have had the return for three weeks. Guess we will see. Avoid at all costs!