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I had an issue with an air purifier I bought on TT. I only had to send a few pictures and I received a brand new air purifier the next day! I didnt even hve to send my old one back. I also have 3 of their fountains, all work great. You definitely cant beat the customer service, they were so patient with my limited computer skills. I plan to try the auto catbox next. Oneisall has proven to be an exceptional company and I highly recommend.

Well i ordered 2 purifiers and a vacuuming grooming set i received a parcel filled order i contacted them via email Andrea very awesome contacted me Farley quickly they called and emailed until it was all taken care of they sent out the rest of my order the one purifier I did receive is an awesome machine I have 6 dogs and 1 cat so a second purifier will help that much more thanks again Andrea

Andrea, a wonderful woman in Customer Service saw that I had an issue with my order and quickly rectified it and descending me the correct filters that I need I can’t thank her enough as a customer I can say she is an asset to the company

When the pump stopped running on my pets water fountain I messaged the company and explained the situation. They responded quickly with a suggestion and asked that I let them know if it helped. It did!! I let them know and thanked them for the help. Btw, my cats love the fountain!

I had ordered a Dog Fountain 10L from Oneisall. I looked at the reviews which were very positive and thus convinced me to buy one from Oneisall. I am glad I did too.
The package never arrived so I contacted customer service. The customer service rep (Andrea) called me within a few hours after sending my situation via email. I was pleasantly happy about that. Andrea was just great. She asked a few questions and then stated she will send a replacement that day. A few days later, I checked via a tracking site and saw they were unable to locate my address and will return the package to the sender.
I again contacted Andrea who quickly sent me another without delay using a different carrier- FedEx. I like FedEx.
Andrea really went above and beyond making sure I was ok and apologizing for the delay (which really wasn't their fault). I did get the dog fountain 10L and was happy with this product. Ease setup, quiet pump and my little doggie was happy! Oneisall customer service was just great, responsive, kind and professional! I am buying a smaller Dog Fountain from them as it is just very comforting to know they put the customer first ....Thanks Andrea!! Jim A

I purchased the wrong item. Andrea helped get it resolved. Not only that, they didn’t require me to return the item. They just sent me the correct items, and 2 sets of them! Great service!

I bought my water dish for my dogs and cat a few months ago. It works great and has been so easy to clean, especially compared to other water fountains I’ve had for my pets. I love this dish and it’s large enough to accommodate my two large dogs. I recently had a part break on my dog water dish, and although they did not have the replacement part available for me to buy, they gave me a discount to buy a new water dish. It was a great experience and I plan to keep buying from them in the future and will recommend this to all my friends. Thank you!

Having the grooming kit for almost a year I stated having problems with the trimmers working even though it showed a full charge. After contacting this company and a little trouble shooting it was determined that the trimmer head was defective. They immediately sent out a new on and it’s working like a charm! Definitely great customer service !!!!

Utterly amazing customer service - Sue went above and beyond with help and replacing my dogs trimmers after they were making a werid Noise and cutting badly.
Replacement was made and came the next day - couldn’t fault the service and Sue - Highly recommend to everyone!

My cat is extremely happy with the new water fountain! Since we got it, she drinks so much more water than before and even plays with it from time to time, which is adorable. The fountain is excellent quality, runs quietly, and looks beautifully designed – it fits perfectly into our home and doesn't look like a typical pet accessory. The biggest advantage? It's cordless! No worries about the cat chewing on cables, and you can place it anywhere. Absolutely perfect.
As for the overall experience with Oneisall – I couldn't be happier. The delivery was incredibly fast, and the price is excellent for the quality you get. I had a small question about some filters that were shipped separately, and Andrea was super friendly and helpful, responding quickly with all the information and a tracking link. The whole experience from ordering to receiving everything was smooth and hassle-free.
Highly recommend both the product and the shop. Top experience all around!

Great products and awesome customer service

I am very impressed with the quick response and helpfulness of your representative Sue. She helped get me a replacement after my fountain’s water pump stop working. Got my replacement in just a few days!

This company has the best customer service I’ve ever dealt with. Sue was awesome on communicating through email. She answered all my questions. She got back to me and went above and beyond to make sure I was happy. I recommend this company to anybody who is looking for one of their products.

I had a great experience with Oneisall’s customer service. Andrea was incredibly helpful, responsive, and professional throughout the entire process. She took the time to answer my questions and made sure my issue was resolved quickly and smoothly. It’s clear that she truly cares about the customers.

I’ve also been very happy with Oneisall’s products—they’re high quality, reliable, and thoughtfully designed. It’s refreshing to see a company that not only makes great products but also backs them up with excellent customer support.

Thank you, Andrea, and the Oneisall team for the outstanding service!

I have received my cute air purifiers (2). They were very easy to set up and are now in service! Thanks to oneisall.com for sending additional filters due to a slight mixup. Great attention to customer needs and service.

I had a concern regarding the pump, they quickly sent me a replacement! No hassle! Very good customer service!

The customer service was outstanding! I placed an order and realized soon after that I had selected the wrong address. By the time I contacted support I was already notified that the order was shipped. Support still updated my address and sent me my order within a couple days!

I spoke with Andrea during this and she was very easy to work with!

I ordered the cat feeding and watering systems. Shipping was fast and free! Also, they honored my Capital One coupon...hurray! When I received the units they were better than I expected. They are very sturdy, well made, the apps worked on the first try, and my cat took to them like a duck to water. She was not scared at all by the new feeders. They work better than advertised! I am so happy with the purchase. Definitely buy from them, customer service is very responsive.

5/5 stars! 😊 Just got the Oneisall dog grooming vacuum and it's a GAME CHANGER! Not only does it vacuum up loose hair, but it also dries and grooms my pup in one go!🐶🐶🐶

HUGE shoutout to Andrea in customer service - super responsive, super helpful, and super nice! Answered all my newbie questions and got me up and running in no time.

If you're a pet parent looking to make grooming easier, look no further! 💯 recommend.

Thanks ⭐️⭐️⭐️⭐️⭐️ 😄