After lots of going around in circles to speak with someone who could help, I spoke with LH2 who actually listened and did all she could to help with my query. Excellent empathetic service from LH... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a big... Se mer
The call was good in that I was shaken and upset by the situation with my neighbours clearly trying to pin the blame on me, even though the car was clearly on my land and parked sensibly. I did not en... Se mer
Getting through to the right department proved an issue despite calling the number left on my voicemail, however I spoke to ‘James’ who was clear and helpful with what my next steps were for my claim!... Se mer
Företagsinformation
Skrivet av företaget
One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction
Kontaktuppgifter
Jupiter, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, Storbritannien
- 0203 738 7300
- onecallclaims.co.uk
Ingen aktuell inbjudningshistorik
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TW5 was the operator I was dealing with…
TW5 was the operator I was dealing with my car claim.
The operator was very professional and efficient with the questions asked.
The operators telephone manner was exceptional.
I was more than happy with the call.
Very helpful when rang to report the…
Very helpful when rang to report the accident also gave full explanation as to what would happen next, all paperwork sent promptly and clear information given
Excellent customer service
The call handler was very polite and explained the process. One Call phoned me back quickly instead of me waiting on hold.
Friendly and helpful JH3
OneProtect/Onecall.
Whilst making an insurance claim with OneProtect /Onecall had helpful online chats with EW9, CO4, JT4 and especially Charlie B (sorry lost username).
Excellent communication and service
Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a bigger hire to be delivered to me as the one I currently have is too small for my Hen weekend taking place next week. He eased the pressure of me worrying about having a car too small and the transition was informative, helpful and very polite. Very happy customer!!
Jo3 was very helpful explain everything…
Jo3 was very helpful explain everything to me in clear details ,good service.
Great customer servic
The operative explained everything in great details with clear information about what happens next
I have spoken to seven of your…
I have spoken to seven of your employees and told them the true about the driver who was at my back and he knocked my car at the right side and I did explained to all of them how this incident happened because it wasn’t my fault. I told them I’m not doing any claim to my car insurance because when I came out to pick up both doors moulding that drive already went that why I didn’t see his car registration number. I have got my doors moulding fixed and I have paid for it. I was sh you all to have a good day.
Kind regards,
Madeleine Benguer Muyala Tambo
Getting through to the right department…
Getting through to the right department proved an issue despite calling the number left on my voicemail, however I spoke to ‘James’ who was clear and helpful with what my next steps were for my claim! So thank you James!
Lexi was very polite and knowledgeable
Lexi was very polite and knowledgeable
Very helpful and clear explanation
Very helpful and clear explanation
Good communication and understanding
Good communication and understanding
Very professional throughout and made…
Very professional throughout and made to feel at ease. MC7 was very helpful.
Good communications by JO3
Very professional and understanding
Very happy with experience on the phone
Answers questions clearly and was able…
Answers questions clearly and was able to deal with my request swiftly. All very smooth and painless.
MC7 Mason was very helpful and…
MC7 Mason was very helpful and professional. He put my mind at ease through a stressful time. Thank you. Peter H.
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