Oncallengineers Omdömen 

Armature and inexperienced
£500 to block drain
Couldn’t even locate the right drain to block had to walk him through the whole unblocking procedure. They couldn’t remove the plunger stuck in the drain. If there was zero star I’ll give it to them. I contacted them in a panic . Should have done my research first. One word daylight robbery

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They charge £358 per hour,yes £358 per hour.
They also charge £250 to remove one radiator for scrap.
Always consult reviews before hiring a plumber.
Do not use this company, repeat do not use this company ⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔🆘🆘🆘

TERRIBLE SERVICE!!!! AVOID AT ALL COSTS!!!
Very disappointing experience. The plumber assured us in person that he had extensive experience with similar jobs and that he could fix the issue or make significant progress within two hours.

Instead, he spent nearly two hours attempting to unscrew a single part before finally admitting that he could not do it and could not resolve the problem. It was extremely frustrating that it took almost two hours to reach that conclusion when an experienced professional should have been able to assess the situation much sooner.

The issue remained completely unresolved, yet we were presented with an invoice of over £700, including additional charges that were not clearly explained upfront. Given the extremely high hourly rate, it felt as though time was unnecessarily spent on a job that was never going to be completed.

Poor communication, hidden charges, wasted time, and no solution. I would not recommend this company.

Plus - they arrived within an hour and the plumber was very professional and courteous.

Massive negatives...it is a licence to print money! Preying on people in an emergency situation. My mum called them and was told £50 call out fee plus hourly charge- fair. However when the invoice comes the hourly charge is £289 plus an "admin" fee of £83. The parts were reasonable at £80! So all in all when vat was added £603 for an hour😱

Oh and you need to pay by direct bank or there is a 2% surcharge and the plumber won't leave until you have paid....presumably because otherwise if people got the bill later they wouldn't pay

Wish I had read the TrustPilot reviews to avoid my stressful experience with all of the experiences already mentioned. I will not touch this company with a barge pole. Never again.

Please DO NOT use this company. I wish we had read the reviews but panicked. I actually rang off originally but was called back within seconds and suckered in. Horrible people who don’t give a damn and charge EXTORTIONATE hidden fees on top of an extortionate fee per hour. The actual plumber seemed fine but I can’t understand how he can work for such scammers. I hope they get their comeuppance soon.

Don’t use this company! The plumber did a good job, but the company hid lots of additional fees in the fine print of the agreement that were not obvious on the initial email. They charger us for loads of expensive extras that we fairly assumed would be included in the hourly rate, such as the use of tools/machinery.

We were advised of a £60 call out charge before booking but no other costs were mentioned until the plumber arrived (nearly 2 hours late). My husband then received an email to say it would be £289 per hour! The female representative then dropped the price to £220. Even so, it was deliberately misleading so we asked the plumber to leave. It took a while to coax him out of the flat. We then had the female representative trying to extract £60 from us. We had to start filming and recording as it was getting out of hand. At that point she dropped it and the plumber left. All very stressful and very unprofessional! Avoid at all costs!

ZERO STARS - SCAM COMPANY

In addition to what the others have said, overcharged and they con you once they are in your home. Took payment twice and refused to refund me despite me sending proof. Even my bank said they had the money. Total Scammers - had a major leak but never again. Overcharged for materials and extra add ons. Upsetting and prey on the vunerable. Another company tried the same tactic the other day but fortunately I knew after this experience that they are con artists too. Be careful when company says they will quote you labour costs when they get there.

TOTAL SCAM!!! Would not tell us a price over the phone told me it was £50 call out fee. Came to the property did NOTHING charged £400 and left. Told us they will tell us within the hour if they can fix or not so basically paid for NOTHING. DO NOT USE THIS COMPANY AS ITS A SCAM. as you can see by the reviews they have done this many times before. Will be calling the bank.

Exorbitant fees, awful company. I was charged for 3 hours work at £300 per hour plus call out fees and admin fees. The work could have been less than a hour. The engineer went out for over an hour apparently to get parts even though plumbing shops and hardware stores are 5 minutes walk. Highway robbery. If I didn’t pay engineer won’t leave and undo everything. I was charged VAT though not sure if they are registered for VAT

Took advantage of our emergency and failed to mention the hourly rate on the phone as well as all of the extra hidden fees. Almost £600 charged for replacing a washer (about ten minutes work) because it was a Sunday. Absolute madness.

Absolute thieves. Took advantage of my mum by confusing her, charged extortionate prices for simple parts. Wasted time by extending the job that should have taken 30 mins to 5 hours! With an hourly rate of 329, we could have had a whole new bathroom fitted for the cost of close to £3000 just to fix a leaking bath trap. AVOID.

Complete rip off, no matter what they tell you hourly rate is £280. Do not use this company.

If I could give 0 stars I would. Luckily I worked out that these guys were robbing B#####ds early on and avoided being taken for over £2000.00 for a fairly simple fix. I sent the lady at the office … (if there even is an office )images of the parts that were needed and asked if the plumber would have them on his van… Was clearly told YES !
During the call out I was told he did not actually have the parts at all and he said it would take up to two hrs to get them at the cost of £300 per hr 😳 there is a City plumbing store at the top of the road !
He sat in his car in my yard for 15mins doing nothing which technically would have cost me £75. When he did finally leave I followed him up to City plumbing with a different jumper on and took my glasses off, then stood in the shop right next to him while he ordered the parts. I recorded him on my phone saying “the client is crazy” and that he was going to take three hrs to do the work ( even though he had previously told me it would take an hour) I am sure this was because I had questioned that the parts for the job would cost £1000.00 as he had told me before he left and the reason why I followed him to the plumbers merchant in the first place.
There was only one part that the supplier did not stock but the bill for the rest came to £147.60 inc VAT ,on my phone I recorded the plumber clearly being quoted this price then waited for him to leave the shop. 2mins later I called him and asked how much the parts were that he had ordered and was told over £300 and he still needed to get more !
I twice asked him to clarify that this was for the bits he had ordered from City plumbers and he said yes. I then said “ are you sure they were not £147.60 … the idiot still said no it comes to over £300
I then told him he was a liar and that I was in the shop at the time and recorded the whole conversation. By this time I had gone outside to confront him by his car where he started to get very irate and angry but obviously did not have a leg to stand on when shown the recording. I then said that there was no way I could trust them to do this job and so he got in his car and drove off. I had a call from the office trying to charge me £300 for the time he had already taken which I refused to pay and explained what had happened.
BE REALLY CAREFUL WITH THESE DISHONEST INDIVIDUALS, AS SOON AS YOU CALL THEM OUT YOU ARE IN DANGER OF BEING MUGGED OFF. THEY MAKE FORTUNES PRAYING ON PEOPLE WHO HAVE ALREADY HAD A DISASTER HAPPEN IN THEIR PROPERTY AND SHOULD NOT BE ALLOWED TO OPPERATE. SHOCKING !!!

Don't touch with a barge pole.
Also known as 24hr engineers. 64 Aider Crescent Luton LU31TH address. Along with all of the other reviewers we got sucked in by this cowboy of a company with a low(ish) £69 call out fee. In the end they charged us £69 + £349 ph (for 15 mins work) + 20% of the bill AGAIN as admin ???? plus £68 for the equipment they used. Plus the VAT
All in all £645 to unplug a sink.
It is the most outrageous company i have ever experienced, underhand, on the edge of legal - one star is too much. Only given it so i can leave this review.

OMG I JUST PAID £1,328 TO AN ENGINEER TO FIT A TAP ON MY BATH. He did provide the tap.
THE JOB TOOK 3.5 HRS AS THAT'S HOW THEY GET YOU BY TAKING THEIR TIME.
He started talking time and money as soon as he arrived.
THEY DON'T SEND YOU THE CONTRACT TO READ UNTIL THEY ARRIVE AT YOUR HOME AND KNOW YOU WANT/NEED THE JOB DONE.
HE ALSO SAID HE WOULD HAVE TO CHARGE ME WHEN I ASKED HIM TO CLEAN THE MESS HE LEFT ON THE FLOOR. HE TOLD ME TO CLEAN IT.
ALSO LEFT DAMAGED TILES WHERE HE HAD TO REMOVE THE BATH PANEL, BUT REFUSED TO ACCEPT RESPONSIBILITY.
DREADFUL MANNER.
THE COMPANY REFUSED TO DISCUSS THE BILL WITH ME WHEN I PHONED TO DISCUSS THE LARGE AMOUNT I WAS BEING CHARGED.
I PAID THEM THE MONEY JUST TO GET RID OF THEM AS THEY ARE SO FRUSTRATING TO DEAL WITH.
ASK THEM TO SEND THE CONTRACT BEFORE THEY ARRIVE.

One word - Don't! Don't get suckered in by the reasonable call-out fee. Work conducted is at an eye-watering £289 per hour. However, those are the costs you know about. What's far worse are the costs you don't know and which you aren't allowed to find out. The engineer will tell you about the hourly fee. He will then pressurize you into signing the contract, saying he can't start work until you sign it, and reminding you that the clock is ticking on the hourly fee. When you receive your final invoice you discover items such as £45 for "materials" (there were none), £200 for jetting machine (ie. part of plumbing and using my water anyway) and £176 for an "admin fee" (ie. taking a phone call and producing an invoice). The final bill was just under £1,300 for just under two hours work. The engineer won't leave your premises until you pay it. Everything is conducted under an atmosphere of duress and pressure. So just avoid. If you had time to read the contract you wouldn't agree it anyway.

Avoid these cowboys I was charged £300 for basically taking off the cover of my boiler. All the person and I won’t call him a plumber or any discrimination but person because he had no clue as to what he was doing. He actually made more of a problem left with a leaking boiler. I had to call another company to sort out the problem. Please do avoid this company I am in the process of getting legal advice this company actually make you sign a contract before they even look at the problem then they can charge whatever they want. I am an elderly person and was completely ripped off😡

AVOID, AVOID. Worst experience of my life asked for a temporary fix to a burst pipe and did not even resolve it then charged £800 left the property with no heating or water. Complained and they said I told them to stop the work. Yes because they could not fix it. Called another engineer and resolved it in less than the time for the original engineer to leave me without hot water.