ONCALL LONDON Omdömen 

105
•
TrustScore 3.5 av 5

3,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Material of the scrubs are really soft and lightweight for shifts. Sizing fits perfectly as well. Delivery took a week so bit on the longer side but well worth it

Betygsatt 5 av 5 stjärnor

I am dental nurse in the UK so I was struggling to get the best scrubs for me and I looked at figs but it was too much costly for me as well so I just went through this website and I was like le... Se mer

Betygsatt 2 av 5 stjärnor

It came and the zip was broken. I emailed and they told me they would send a replacement when I return the item but I responded back to them regarding my situation to which they completely ignored and... Se mer

Betygsatt 1 av 5 stjärnor

Awful service. Paid 2 weeks ago via PayPal. No updates. No dispatch. Contacted customer service and was told PayPal hasnt processed my payment - which is not true so I provided a screenshot of p... Se mer


Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

105 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 42 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,4

Alla omdömen

(105)

66 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

good quality scrubs but the worse customer service.

I really wanted to give this company more but my experience with them unfortunately has not been good.
I ordered scrubs for all the GPs working in our surgery which came to a sizeable order. The order was made in December and despatched as per their website delivery times.
They used Evri and I kept getting emails telling me they couldn’t find the address. I followed their instructions to advise them of our location (a medical centre) but I got an auto response from a bot. I then contacted the sender and asked them to contact them. I checked we had given the correct delivery details but the label which was generated had the first line of the address as my name instead of the street number.
On call London finally responded after a few days at which point the parcel had been sent back to them. They were unhelpful and said they would send it back out once they received it.
After a lot of reminders and asking for updates we finally received our order in April.
It’s a shame because I wanted to support a small business but it’s just been a horrific experience.

23 april 2025
Omdöme utan inbjudan
Logotyp för ONCALL LONDON

Svar från ONCALL LONDON

Hi Kiki,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and delays you faced with your order. As a fellow clinician myself, I understand how valuable time is — especially when you’re trying to ensure your team have what they need to care for patients.

Regrettably, it’s clear that we fell short of delivering the smooth and reliable service you deserved. The delivery issues with Evri, the incorrect address label, and the slow communication are all things that should never have happened. I want to sincerely apologise for the stress and inconvenience this caused — particularly on such a large and important order.

As ONCALL LONDON continues to grow, we are learning from situations like this and have already put stronger measures in place to prevent these issues going forward, including improved address verification and more proactive communication with our delivery partners.

We truly appreciate your support for a small, healthcare-led business, and I’m grateful that you stuck with us despite the difficulties. We hope that your team love the scrubs. I’d love the opportunity to speak with you directly and ensure we make this right for you and your team with anything you need going forward. Please feel free to reach out to me personally by emailing Lisha @ info@oncall-london.com and requesting my mobile number.

Thank you again for your feedback — it genuinely helps us improve.

Warm regards,
Dr Anish Popat
CEO & Founder, ONCALL LONDON

Betygsatt 5 av 5 stjärnor

Excellent scrubs and customer services

Excellent company. Order arrived promptly and speaking to customer services team was quick and easy with a reply back within 24 hours. Scrubs are high quality and fit nicely. Well spent purchase. Will use again in future!

23 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Horrible experience

Horrible experience!
Customer service is appalling!
I ordered a pair of scrubs to find it was small although I have never had this problem with any order pair of scrubs.
I email customer service to find the exchange/refund link doesn’t work. They reply only once a day late evening and seems like it is computer generated.
I finally sort it by speaking to the CEO: Dr Popat and now I have not got my replace item. They are now refusing a refund!
Avoid them!

14 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Disappointing customer service

I purchased a scrub online, but it didn’t fit, so I decided to return it. Unfortunately, the website kept crashing, preventing me from printing the return label, and there’s no option to reprint it from my account. To make matters worse, their customer service is extremely disappointing—they don’t respond to emails or queries. If I could give them less than one star, I would.

7 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Colour loss

I washed it according to specified instructions but it's colours are not fast and destroyed my other clothes. Disappointed that the product such as scrubs would have this problem

28 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

I had a slight hiccup with my order due to a website error - it showed the item being in stock when it actually wasn’t. I contacted the customer service team and they advised me on this, I decided to wait to see if the item would come back in stock but after around 2 weeks I hadn’t heard anything and it showed as out of stock on the website. I reached out again and asked if I could change my order to be trousers instead of joggers which they were happy to do, and promptly shipped them out and delivered within two days of the email!

I completely understand website errors happen so I do not hold this against them at all - especially as their customer service was absolutely amazing.

I have now received my scrub trousers and they are such amazing quality and so comfy, I am so happy with my purchase and overall experience with oncall London so I will definitely return if I need anymore trousers!! :)

6 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant quality and super comfortable

I've been looking for a good quality and affordable pair of scrubs to wear when I work in the emergency department. These scrubs were so comfortable. It has zips to safely store my valuables. Fully recomend On-call London and am going to buy another one day!

18 juli 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

My delayed order

I've contacted twice but no response. I haven't got my scrubs at all. Wondering now if I've been scammed or not. Ordered nearly 2 weeks ago

Update 1:
They have refunded 50% of my money and still delivering. Also, given me a 50% voucher on top for next orders. I've changed my rating accordingly. Will update again once I get the scrubs

Update 2:
I have received 50% of my money and a 50% discount coupon.

I have also received my order on 20/09. Nearly 4 weeks after I put my order in.
The scrubs are nice. Soft and well fitted. I've given them 4 stars because the product is great and their customer service is good. Would've given 5 stars if they gave regular updates on my delayed order.

5 september 2024
Omdöme utan inbjudan
Logotyp för ONCALL LONDON

Svar från ONCALL LONDON

Hi Rafe, we apologise sincerely that you've had this experience. We do not like to see any ONCALL LONDON Customer dissatisfied with our service.
Please see our recent emails explaining the situation. We hope to resolve this issue for you as soon as possible and serve you better in the future.

Kind regards,
Chris
Head of Customer Support
ONCALL LONDON

Betygsatt 5 av 5 stjärnor

Great scrubs!

Great scrubs! Anish and his team are always happy to help and accommodated our bespoke scrubs design for veterinary use. Very happy to recommend!

28 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Will be ordering more!

What can I say about these scrubs!! First off, best bang for your buck. I love them way more than my FIGS! Also, I get tons of compliments. Bleep holder and dedicated pen sleeve are a must. Normally, my pockets are weighted down with the but, but love how there is an area for them! And the color choices!!!! Love ittt! Will be ordering more and also highly recommend ONCALL to whoever is reading this review! Keep up the great work guys!

25 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

THESE SCRUBS ARE FOR CERTIFIED GANGSTERS ONLY

Good muscle fit scrubs to help you put those locked and loaded guns you on display.
You can't go walking around the hospital in these without being stopped a few hundred times by women asking you where you got them from . Some will even ask for your bleep number if you know what I mean.
These scrubs will turn you into a hospital celebrity.
If they grab your scrubs to check the material and feel of it just tell em hands off the boyfriend merchandise !
I suggest you put on your Aventus Creed and wear a pair of Oncalls and walk around the hospital like an absolute G.
Bottom line - these scrubs will help get you more bleep numbers than there are in the entire hospital switch board directory !

25 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

From London to California

I ordered these scrubs all the way from CALIFORNIA and they are the BEST scrubs I have ever worn. 10000% better than Figs in every way. As a nurse I wear scrubs daily and it’s so important to me that my scrubs have certain features like zipped pockets. pen sleeves and that they are both comfortable AND stylish and these scrubs have it all plus more. They are by far my favorite pair of scrubs I own and I recommend to all my friends here in America. I’ve gotten many compliments by people I work with about how beautiful and comfortable my scrubs look. What amazes me even more is that the founder is an NHS doctor so he knows exactly how to design these scrubs to make it work best for healthcare workers. I wouldn’t think twice about purchasing these scrubs, you won’t regret it one bit!

24 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Slim fit scrubs!

Slim fit scrubs! Never thought about it until this company came along! But yes, absolutely necessary for style and comfort. Would highly recommend

20 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The comfiest set of scrubs I’ve ever…

The comfiest set of scrubs I’ve ever worn! I’ve tried different brands before (like Figs and Mediscrub), but these are by far my favorite. From the feel to the design and colors, ONCALL London scrubs are now my go-to. I highly recommend the black and coffee cream—they’re my favorite colors!

19 augusti 2024
Omdöme utan inbjudan

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