Olivia & Pearl Omdömen 60

TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I originally was upset due to issues with the shipping of my order. However, the CEO heard about my issues and promptly called me and fixed the problem so I could get my order in time for my wedding.... Se mer

Betygsatt 5 av 5 stjärnor

A Great Company! Have bought jewellery from Olivia and Pearl often. The quality is second to none, beautiful pieces always well received as a gift too. Lilly in customer service went above and beyond... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Bought a beautiful pearl bracelet for my partner which sadly broke quite shortly after purchase. It turns out this was a faulty product - which does happen! Lilly from the support team was excell... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Olivia & Pearl is my number one destination for Christmas gifting! My absolute favourite is their Oh So Fine necklace, which has quickly become everyone's favourite. I've had mine for a while now, and... Se mer

Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

A luxury British jewellery brand and pearl specialist offering contemporary handcrafted jewellery, designed for a new generation of pearl lovers.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

60 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

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Betygsatt 5 av 5 stjärnor

Absolutely exquisite necklace

Absolutely exquisite necklace. Timeless, elegant and yet simple. My girlfriend got this to me for Christmas and I have received so many compliments. Elevates any look with just this one detail. Love-love-loveeee it!

3 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful, stylish designs

I’m a great fan of pearls, but it’s not always that I can find cool pieces that have a more modern touch. Thankfully, I’ve discovered Olivia & Pearl through a client — her jewellery styling looked great, so I had to ask where she got her pieces from! Next thing, here I am, happily advocating for the brand’s distinguished taste in design and imagery.

20 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Favorite!!🥰

This is my favourite jewellery brand! I've been a customer for over three years and have almost every piece they've made! My top favourites are the Oh So Fine necklace with the matching bracelet and earrings, as well as the Seed Pearl pieces. I'm absolutely obsessed!

3 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Olivia & Pearl is my number one…

Olivia & Pearl is my number one destination for Christmas gifting! My absolute favourite is their Oh So Fine necklace, which has quickly become everyone's favourite. I've had mine for a while now, and I love that they offer years of warranty and a quick, convenient repair service if needed. It’s such a no-brainer for me, as everyone loves receiving jewellery, and the packaging is simply gorgeous! Highly recommend!

21 november 2024
Betygsatt 5 av 5 stjärnor

10/10 customer service experince!


My boyfriend bought me this necklace as a gift for our anniversary, and I've been wearing it literally every day since! It's so delicate and goes with everything. Unfortunately, I managed to break it due to a silly accident. I thought it was gone forever, but when I contacted customer services, they told me not only does it come with a 5-year warranty (yay!), but they could replace it for a small fee. Even with the postage back and forth, it was all sorted really quickly, and now my favourite necklace is back around my neck! I couldn't be happier. Thank you so much!

13 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Inadequate gold plating

I bought a rose gold plated charm connector. The rose gold plating rubbed off almost immediately so I contacted them. They asked me to send it back for a replacement, so I did. They sent a replacement. Exactly the same. They have asked me to send that one back if I'd like a refund. At this point I'm a bit fed up with paying for postage and queuing up at the post office, so will just not order from them again. I had my eye on several pieces but if the plating is so thin that it comes off after one wear, then it's really not worth the price they are charging. I've had better jewellery from Accessorize.

13 november 2024
Omdöme utan inbjudan
Logotyp för Olivia & Pearl

Svar från Olivia & Pearl

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations.

Our goal is always to ensure our customers are happy, and we take your concerns seriously. We’d like to clarify the situation and work with you to make things right. According to our records, we offered to cover your return shipping costs and suggested arranging a Royal Mail collection directly from your address to make the process as convenient as possible—removing the need to visit the post office.

We also noticed from the images you provided that the charm connector was used with jewelry chains from another brand. Our charm connectors are specifically designed and tested to work seamlessly with our own chains and systems. Using them with other brands' chains may cause unintended issues which we cannot guarantee against.

We’d really appreciate the opportunity to address your concerns and turn your experience around. Please feel free to reach out to us via email and we’ll do our best to assist you promptly and ensure your refund is processed without delay.

Thank you for giving us the chance to make things right.

Betygsatt 5 av 5 stjärnor

Good company overall

User friendly website. Very nice products. Very quick and helpful customer services when I contacted them about a concern which they solved immediately. Very happy with this company.

11 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My fave earrings and 10/10 customer service!

I received a pair of small gold hoop earrings for Christmas a few years ago and loved them so much that I have worn them pretty much every day since, and the quality is fab!
Unfortunately the clasp on one of them broke/ became loose with time so I contacted customer service who were super helpful and quick to offer to repair them, which they did for no charge!

The same issue then happened again some months on and so this time the customer service team recommended replacing the earrings for a supplementary fee of £30 which I was happy to do as I love the earrings so much.
The new earrings were posted next day delivery and I’m so happy to have a fresh pair!

Thank you to all the customer service team for your help.

25 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor quality item

I bought a pearl ring for my wife last Christmas. It broke a few weeks ago (the pearl fell off) so we asked if it could be replaced. We were told we'd have to pay for the repair, which I find staggering considering we'd bought it less than a year ago. I certainly won't be purchasing from this company again as their items seem to be poorly made.

7 juli 2023
Omdöme utan inbjudan
Logotyp för Olivia & Pearl

Svar från Olivia & Pearl

Thank you for reaching out to us regarding the repair of your ring. We greatly value your trust and are committed to providing an excellent repair service for all items in our collection.

In response to your inquiry, the cost for repairing your ring is £30, which includes delivery and shipping expenses of £10. We believe in transparency and want to ensure that our customers are aware of the associated costs. We take pride in offering a fair and accessible repair service, especially when compared to the higher charges often imposed by larger jewelry brands.

Please note that our warranty does not cover breakages caused by wear and tear outside of the six month fault period. This is a common practice in the industry, and it allows us to manage our costs while delivering quality repairs to our valued customers.

Your satisfaction is important to us, and we're committed to maintaining our reputation for accessible and reliable repair services. If you have any further questions or if you'd like to proceed with the repair, please don't hesitate to reach out to us. We're here to assist you every step of the way.

Betygsatt 5 av 5 stjärnor

Excellent experience

Excellent experience! Ordered earrings for my daughter’s wedding. There was a lengthy delay which almost made me cancel the order. However customer service was excellent. They suggested an excellent alternative (more expensive, but at no extra cost to me) & sent them express, with a small compensatory gift included. Absolutely delighted!

19 juli 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Awesome shop

Rose and Clementine were incredibly supportive and helpful when I had questions

The jewelry is beautiful and ethically sourced, and my girlfriend loves it (so far she's had a necklace and earrings and I'm sure buying more will keep her happy and stop me worrying about thinking of new gifts)

2 mars 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I found the Customer Service excellent

I found the Customer Service excellent, after a mix up with receiving the wrong order, the Customer Service team immediately responded and corrected the mistake. They couldn't apologise enough and they also sent out a gift as a way of apology. The jewellery purchased is of a lovely quality and I couldn't recommend them enough. Well done Olivia and Pearl for caring for your customers.

29 augusti 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic customer service

I recently purchased a pair of gold earrings and pearls hoops for my wife’s birthday. Unfortunately, when she opened them there was a slight problem with one of the closure mechanism on one earring.
I contacted customer services and Clementine immediately responded and offered to send a new pair by special delivery which I find exceptional as I thought I would have to wait till they received the faulty pair. Not the case and my wife is over the moon with the high quality purchase and this company deserves 5 stars for putting the customer first.
Thank you and I am sure my wife will be purchasing more jewellery from this company and I strongly recommend them to serious purchasers.

16 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A very, very happy customer

I have today received the "Diamond Huggie Earrings". These earrings are absolutely beautiful. I could not possibly be any more pleased with them: they are comfortable, light, and so very, very pretty.
From the time of ordering until the moment of delivery Olivia & Pearl kept me fully informed of the status of my order, which arrived carefully & securely packaged.
Wonderful customer service and gorgeous earrings. I am a very happy customer.
Definite five stars.

9 april 2021
Omdöme utan inbjudan

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