Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... Se mer

Betygsatt 5 av 5 stjärnor

Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Se mer

Betygsatt 4 av 5 stjärnor

Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... Se mer

Betygsatt 5 av 5 stjärnor

A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... Se mer

Företaget har svarat

Företagsinformation

  1. Elektronikbutik

Skrivet av företaget

Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

271 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Worst experience dodgy seller

I ordered two heaters and came damaged. Emailed the seller no one responded to my email. Worst experience ever. Never buy anything from this seller. 0 customer satisfaction. Not recommended at all!

3 december 2023
Betygsatt 5 av 5 stjärnor

**⭐⭐⭐⭐⭐ 5/5 Stars

**⭐⭐⭐⭐⭐ 5/5 Stars: Exceptional Experience with olectrical.co.uk! 🌟**

I recently purchased a padlock from olectrical.co.uk, and I must say, I am thoroughly impressed! From start to finish, the experience was nothing short of exceptional.

**1. Seamless Ordering Process 🛒:**
The website's user-friendly interface made browsing and selecting the perfect padlock a breeze. The detailed product descriptions and clear images ensured I made an informed choice.

**2. Lightning-Fast Delivery 🚚:**
I was pleasantly surprised by how quickly my order arrived. The package was securely wrapped, and the padlock was in perfect condition.

**3. High-Quality Product ⛓️:**
The padlock itself exceeded my expectations. It's sturdy, well-crafted, and clearly built to last. I have no doubt it will serve its purpose effectively for years to come.

**4. Outstanding Customer Service 🌟:**
I had a minor query about the product specifications, and the customer service team at olectrical.co.uk was incredibly prompt and helpful in their response. It's evident they prioritize their customers' satisfaction.

**5. Competitive Pricing 💰:**
Considering the top-notch quality of the product, the pricing was more than reasonable. It's refreshing to find a company that offers such value for money.

In conclusion, my experience with olectrical.co.uk has been outstanding. They have earned a loyal customer in me, and I will not hesitate to recommend them to friends and family. If you're in need of electrical supplies, look no further!

Thank you, olectrical.co.uk, for setting the bar high in terms of product quality, customer service, and overall experience. I'll definitely be returning for any future needs.

Warm regards,

Chitra🌟

14 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

five star company

received parcel in twenty four hours everthing as described no problem with this company would gladly order again and i have already recommended you to several people

13 september 2023
Betygsatt 1 av 5 stjärnor

Very bad customer service

Very bad customer service. Purchased an LED light panel and one side did not work.
Sent countless emails and left messages on the phone as they do not answer but they never get back to you.
I would not recommend using this company

19 juni 2023
Omdöme utan inbjudan
Logotyp för Olectrical

Svar från Olectrical

Dear Mr. Witney, we apologize for the inconsistency in the service. One of our customer services agents will contact you within next 48 hours and we assure you that we will resolve the issue for you. If we cannot resolve it, we will issue you the refund. Kind regards, Team Olectrical

Betygsatt 1 av 5 stjärnor

Non existing Customer Service

Well, I'm still waiting for someone to contact me about a faulty light fitting - the voicemails are not being returned, the emails are being ignored and I've been trying since June.

5 september 2023
Omdöme utan inbjudan
Logotyp för Olectrical

Svar från Olectrical

Dear Zoe, we sincerely apologize for the inconvenience caused to you. One of our team members will respond to your query within next 48 hours and we will resolve the issue for you. If we cannot resolve it, we will issue you the refund. Kind regards, Team Olectrical

Betygsatt 1 av 5 stjärnor

Potential fraudulent company

Purchased item in good faith but Olelctrical informed me 3 weeks after the purchase that DPD and FedEx would be charging and additional £25 to deliver my item to Northern Ireland. I was offered the option to cancel the order which I did, however I have not been refunded nor have the company contacted me again. I am suspecting some criminal activity is behind this because I know both DPD and FedEx have both delivered items to me on numerous occasions without any surcharge. I would not recommend using Olelectrical under any circumstances.

8 augusti 2023
Betygsatt 1 av 5 stjärnor

Placed order and expected prompt…

Placed order and expected prompt delivery as for an urgent job, received an email saying “we are experiencing delays with our courier,please allow an additional day for delivery” several days later after several “Vodafone voicemail” messages (seems a bit odd for a business) not responded to,and emails,receive a message that the supplier had insufficient stock to fulfill the order and they had cancelled the order !
Customer has now gone elsewhere as I couldn’t say when I might be able to install, very shoddy service, best to avoid Olectrical or your business too,may suffer

19 juni 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I ordered an Infrared panel Heater with…

I ordered an Infrared panel Heater with timer , I even have the screen shots for proof, Item turned up with no timer..... I have emailed the company several times, I got fed up and asked for return details.... Nothing since.... I've ended up keeping the item that is useless for what I needed. I won't be using them again. Its been over 3 months!

1 november 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Not good

Ordered a mirror stone infrared heater, the website said, 'hurry up 6 left in stock after I had paid, I received an e-mail saying it was back ordered and would be a month out. The website then said 5 in stock, asked for a refund and crickets so kick it back to my bank to take care of, incompetent at best and fraudulent at worst.

6 december 2022
Logotyp för Olectrical

Svar från Olectrical

Hello Mr. Hickman, we are so sorry to hear about your experience. We are in an extremely busy period of the year, especially for heaters. We are being as transparent as possible and this is the reason we have specifically mentioned about the back-order on the product description, highlighted in red letters. Since we still received your order, we presumed it was after reading the stock situation about back order on the product description. The information of 5 heaters in stock is for back-order. Since you do not wish to back-order, we will cancel your order and issue you a refund. Kind regards, Team Olectrical

Betygsatt 2 av 5 stjärnor

Customer service ZERO

Purchased an infra red heater panel online, its faulty, no one answers phone, have left numerous messages and emails, no one gets back to me. AVOID!

7 december 2022
Omdöme utan inbjudan
Logotyp för Olectrical

Svar från Olectrical

Hello Mr. Sampson, we are sorry to hear about your experience. One of our team members will phone you within next 24 hours. Along with being in an extremely busy period, we are also thinly staffed but without any excuses, we just simply and sincerely apologize for the poor experience you had with us. Please allow us a chance to fix the situation to your satisfaction. Kind regards, Team Olectrical

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

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