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Olectrical Omdömen 271

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TrustScore 4 av 5

4,2

Elektronikbutik
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... Se mer

Betygsatt 5 av 5 stjärnor

Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Se mer

Betygsatt 4 av 5 stjärnor

Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... Se mer

Betygsatt 5 av 5 stjärnor

A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... Se mer

Företaget har svarat

Företagsinformation

  1. Elektronikbutik

Skrivet av företaget

Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.

Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

271 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 1 av 5 stjärnor

promised me free return NEVER CAME HAD…

promised me free return NEVER CAME HAD TO PAY 10 POUND TO RETURN NEVER AGAIN

11 april 2025
Logotyp för Olectrical

Svar från Olectrical

Dear Mr. Gough,
We are sorry to hear that you are dissatisfied with our service. At Olectrical, we strive to provide the best possible experience for all our customers, and it is disappointing to see that your perspective does not fully reflect the complete context of the situation.
1) Incorrect item was ordered
2) We never promised a free return of the item as it is against our policy unless the product is faulty. We promised to waive off the administration charges, which we did.
3) You placed an order for the correct item again on Friday evening. It is clearly stated in our shipping policy that we ship items within 2 business days. And yet we received a 1 star review from you on Monday morning for the non-delivery of your order that was placed on Friday evening.
From the very beginning, our team has been highly supportive in assisting you with your order, including waiving administrative charges for a product that was mistakenly ordered by you. In addition, we took the initiative to absorb the delivery charges and assured you of a full refund for the item that you ordered incorrectly.
However, one value we uphold without compromise at Olectrical is mutual respect. We are committed to the well-being of our staff just as much as we are dedicated to our customers, and we cannot condone verbal abuse towards our team members. As a result, we have made the difficult decision to cancel your order and issue a full refund, as we believe that respectful and constructive interactions are fundamental to maintaining a positive business relationship.
We wish you the best,
Team Olectrical

Betygsatt 5 av 5 stjärnor

Cloud ceiling panels

This is our 2nd order in last 3 weeks for cloud LED ceiling panels, great value and quick delivery.

9 april 2025
Logotyp för Olectrical

Svar från Olectrical

Dear Mr. Stanway, we truly appreciate you taking time out to give us a review. We are a small but a growing business and such genuine reviews always help people put trust in us and our service. Thank you very much! Kind regards, Team Olectrical

Betygsatt 1 av 5 stjärnor

Damaged Infra Red heater

Ordered an Infra Red heater. delivery was quick, but the glass around the element was damaged. I have emailed on 3 separate occasions but have heard nothing back. Use this company at your peril.

3 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This may be a harsh review

This may be a harsh review. I received an email, on Thursday, apologising about problems with DPD resulting in a delay. I responded asking for a ‘when’ ETA. No response and now I receive a ‘How did we do?’
I’m sure this is an automated process error but, well, there lies the heart of many problems…
DAYS later, NO response. NO merchandise delivered. NOTHING - like customer service or who gives a sh_t points! THEY, Olectrical, obviously do not. They took my money and gave me nothing in return. May they rot!

6 juni 2024
Betygsatt 1 av 5 stjärnor

Dishonest company

Rubbish service my order was not delivered despite that I have been charged for it and on top of that I have been chasing your company by emails, filling out your online forms and leaving several voicemails despite alll that olectrical company has still not responded by emai, text or phone call. I want my full refund ASAPaa your company has failed not to deliver under the consumer rights I am entitled to a full refund and compensation. Anyone interested purchasing from this company do not. What is more insulting is that you keep sending emails for a review when you have NOT delivered my order.Disappointing, untrustworthy, unprofessional and despicable company & customer service.

14 februari 2024

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