I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchase my refills on a weekly basis, order today and delivered next day,, very reliable indeed. I'm very happy with my Vape tobacco refills, I've been smoking/vaping for 15 years. What i like most... Se mer
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I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... Se mer
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I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... Se mer
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Företagsinformation
Skrivet av företaget
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Kontaktuppgifter
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, Storbritannien
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Purchased a new pen and it doesn’t…
Purchased a new pen and it doesn’t charge emailed ok vape and got a super fast response and a new pen is on its way to me. Thank you very much
31 mars 2026
Svar från OK Vape
Hi Danielle,
Thank you for taking the time to leave us a review, we really appreciate your feedback. I believe you have reached out to us and we are now resolving this issue. If there is anything else we can assist you with, please do let us know!
Kind regards,
Ashley @ OK Vape
OK is more than ok
Been using for many years now.. great product..good price.. delivery very fast.. staff I have spoken to a couple of times very polite and helpful
9 april 2026
Svar från OK Vape
Hi Jennifer,
Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact.
Kind regards,
Ashley @ OK Vape
Im an happy with delivery etc
Im an happy with delivery etc, one thing id mention which i sent an e mail about with no response is some if the low tobacco refills have a hint of menthol
9 april 2026
Svar från OK Vape
Hi Dianne,
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the delivery service. I'm sorry to hear that you sent an email and didn't get a reply. It doesn't appear as though we received this email. I will get in touch with you directly to take some further information and resolve this for you!
Kind regards,
Ashley @ OK Vape
Svar från OK Vape
Hi Amanda,
We are really pleased to hear you're happy with our service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Always polite and efficient.
9 april 2026
Svar från OK Vape
Hi there,
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
Kind Regards,
Ashley @ OK Vape
Never let me down in 10 years
Next-day delivery which I wasn't expecting. Plus my favourite flavour, which no-one else offers - US Tobacco. As an ex-Marlboro smoker, it is really authentic.
9 april 2026
Svar från OK Vape
Hi there,
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Svar från OK Vape
Hi Carolyn,
We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kind Regards,
Ashley @ OK Vape
Svar från OK Vape
Hi there,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Ashley @ OK Vape
Excellent service as usual.
8 april 2026
Svar från OK Vape
Hi there,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
Kind regards,
Ashley @ OK Vape
Let down by Royal Mail
9 april 2026
Svar från OK Vape
Hi Bill,
Thank you for taking the time to leave us a review. I'm sorry to hear that your order took longer than expected to arrive. While orders on this service are generally next day, Royal Mail do ask to allow 1-2 working days. I can see that your order has now been delivered which is great news! If there is anything we can assist you with, please do get in touch.
Kind regards,
Ashley @ OK Vape
Happy using Ok Vape
I have been using ok vape for some years and I am very happy with the service, quick ans professional ,would recommend them to my friends.
8 april 2026
Svar från OK Vape
Hi Mary,
We are very happy to hear this, it is great to hear that you were satisfied with your purchase. Thank you for taking the time to leave us a review. If we can be of any assistance, please feel free to get in contact.
Kind regards,
Ashley @ OK Vape
Svar från OK Vape
Hi Sophie,
We're very glad to hear that you are happy with the delivery service, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Ashley @ OK Vape
Ok vape is ok company
Ok vape is a very good company. But the courier they use to deliver are awful. When you contact ok vape to say you’re parcel has not been delivered and signed for by you they tell you to go and look for it and ask a possible 68 neighbours because the picture only shows someone feet no door number nothing. So very quick to charge for delivery but not so quick to investigate when there’s an issue, just back and forth emailing
15 april 2026
Svar från OK Vape
Dear Vanessa,
I am truly sorry to hear about the delay and the inconvenience you’ve experienced with your DPD order. We appreciate your feedback but hope we can turn this around for you.
After reviewing your case, I can confirm that our team has already been in touch with the delivery company. They have let you know that if the driver is able to revisit the address where your parcel was incorrectly delivered, your items could still arrive today. If this is not possible, we will make sure a replacement is sent out to you without delay.
Please accept our sincere apologies for initially requesting that you check with a neighbour. I completely understand how that may have seemed inappropriate, and it certainly was not our intention to cause any added stress.
My colleague was unaware of the number of flats in your building, but rest assured, your experience is being taken seriously.
We will closely monitor the recollection and delivery process, and if there are any further issues, we’ll organise a replacement parcel for you right away.
We are extremely sorry again that you have experienced this.
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Amber @ OK Vape
Svar från OK Vape
Hi John,
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Svar från OK Vape
Hi Mary,
Thank you for taking the time to leave us a review and for sharing your experience of ordering with us. If we can be of any help, then please feel free to get in contact.
Kind regards,
Ashley @ OK Vape
Brilliant
Brilliant. Never thought I'd manage to stop smoking cigarettes but this product is the best. Good service and prompt delivery.
8 april 2026
Svar från OK Vape
Hi Amanda,
We are delighted to hear you have been enjoying our products! Thank you for taking the time to share your experience. Please don’t hesitate to contact us if we can be of any assistance.
Kind regards,
Ashley @ OK Vape
Can’t fault the service
Can’t fault the service. Delivery is always prompt and on the one occasion I had a problem it was sorted swiftly and professionally.
Can’t recommend highly enough.
8 april 2026
Svar från OK Vape
Hi James,
Thank you for taking the time to leave us your review, we are delighted to hear that our team was able to quickly resolve your issues and that you are pleased with the outcome. We hope we can help again soon! Please get in touch if I can be of any assistance.
Kind regards,
Ashley @ OK Vape
Svar från OK Vape
Hi David,
Thank you so much for sharing your experience of ordering from us! Please don't hesitate to get in contact if we can be of assistance.
Kind regards,
Ashley @ OK Vape
Excellence in Every way
I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements cartridges) immediately. The help staff I've communicated with have all been VERY helpful. And their multi-pack prices are the best I've found.
8 april 2026
Svar från OK Vape
Hi Andrew,
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Svar från OK Vape
Hi Robert,
Thank you for taking the time to leave us a review and for sharing your experience of ordering with us! If we can be of any help, then please feel free to get in contact.
Kind regards,
Ashley @ OK Vape
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.