It's a cute well produced magazine, but for the younger kids (5 to 6 say) that it's targeting who aren't independent readers yet, most of the content requires a fair bit of help/reading/supervision... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I paid for a years subscription for my niece. It’s been two weeks and she still hasn’t received anything. Haven’t received any confirmation of my order via email although the money has left my accou... Se mer
My son has been receiving the Okido magazine subscription for about 3 years now. Firstly, he absolutely loves all things Okido, from the stories to the crafts to the recipes. Over the years we have ha... Se mer
My eldest had a subscription for some years as a birthday present. She loves every copy and still returns to them now for the recipes, boardgames and arts and crafts activities. This is such a lovely... Se mer
Företagsinformation
Skrivet av företaget
OKIDO is a world of exploration, discovery and play, based on STEAM Learning, for 3 - 7 yr olds. With the TV show, Messy Goes to OKIDO, the monthly science and arts magazine, OKIDO, and free learning resources, there's a whole world of fun and educational play.
Kontaktuppgifter
1-5 Vyner Street, E2 9DG, London, Storbritannien
- help@okido.com
- okido.com
3,5
Medel
50 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The magazines we received were good but…
The magazines we received were good but I wanted to cancel. I noted the renewal date in my diary as 22 October 2023, then I noticed money was taken from my bank account this morning. I received no email about renewal, and reported this to my bank as fraud for now. I sent an email to OKIDO and am waiting for a response. Be careful about auto renewal… especially when money gets taken out before the date in your confirmation email!!
22 september 2023
Omdöme utan inbjudan
Svar från OKIDO
Dear Y,
Firstly, thank you for your feedback. It's a pleasure to hear that you enjoyed the magazine that our team works to create each month.
Secondly, and more to your main point, I'm sorry your renewal was a month early and so a surprise. Our customer care team have responded to your email and I can confirm that your subscription is cancelled and refunded.
In regards to the autorenewal, it is in our terms & conditions that our plans renew automatically. But you can cancel anytime and get a refund for the remainder of your subscription. I will talk to our team and work to make this clearer on our actual product pages on our shop.
If you need anything more, please don't hesitate to get in touch.
All the best,
Charlie Rashid
OKIDO Team
Do not subscribe!
Like the other reviews the magazine is great but after 1 year of trying still unable to cancel the subscription. Have followed the cancellation procedure on the website and emailed but the money keeps being taken. Avoid a subscription to this magazine.
1 april 2023
Omdöme utan inbjudan
Svar från OKIDO
Dear Linda, Thank you for taking the time to review. I am glad you like the magazine. I will ask the team to process your cancellation asap. And we'll look into why your cancellation process didn't go more smoothly, as it usually a simple process. A full refund will be issued. I am sorry that this process has been so frustrating for you in this instance. Kind regards, Penny
no delivery even after 2 months since annual subscription…
2 months since annual subscription paid. Still awaiting the first issue to be delivered in Germany. after following up, 3 weeks back was told that there was some royal mail strike and a replacement was ordered.....still waiting
23 januari 2023
Omdöme utan inbjudan
Svar från OKIDO
Dear Suresh, Can you please send an email to help@okido.com with your contact details and we will make sure that this issue was sorted out properly?
I'm sorry you have had a frustrating experience on this occasion. Do get in touch at help@okido.com and we will do our best to resolve.
With kind regards,
OKIDO
Never subscribe to Okido!
Magazine itself is okay. But the customer service is a nightmare and they put you on rolling subscription without prior agreement and take your money without warning. I have never come across a company that will charge you automatic renewal without prior notification. Nor have I come across a company that does not allow you to cancel what you paid within 15 minutes of transaction.
It is a nightmare trying to contact Okido. The phone number goes to an answer machine. They do not respond to Facebook messages.
Reading the other review, it is apparent my experience is not an isolated case.
Be warned, never subscribe to Okido!
Update: in response to Okido's reply, I have never been contacted regarding renewal.
1 december 2022
Omdöme utan inbjudan
Svar från OKIDO
Dear Yo, Can you please send an email to help@okido.com with your contact details and we will rectify your issue? We always contact subscribers 2 weeks prior to the renewal date. I'm not sure why you didn't receive the email on this occasion. Also, you can cancel your subscription at any time and get a refund. We do our best to respond to all customer service emails within 24-48 hours.
I'm sorry you have had a frustrating experience on this occasion. Do get in touch at help@okido.com and we will do our best to resolve.
With kind regards,
OKIDO
Magazine is great! Customer service? Nil.
Magazine is great. Recommended for sure.
However, customer service appalling / non existent.
My annual subscription auto renewed at £60 without my knowledge, but I managed to catch it AN HOUR after renewal.
OKIDO magazine never answered my many emails, but LUCKILY I had also lodged a point of concern with Paypal.
OKIDO never responded to me, even after cc'ing staff member emails into communications.
Paypal stepped in and refunded me, finding in my favour.
Be WARY if shopping online with them!!!
EDIT : note it took Okido 5 MONTHS to reply to my review 😂
20 november 2022
Omdöme utan inbjudan
Svar från OKIDO
Dear Dan, Can you please send an email to help@okido.com with your contact details and we will make sure this was rectified and sorted out properly?
We always contact subscribers 2 weeks prior to the renewal date. I'm not sure why you didn't receive the email on this occasion. Also, you can cancel your subscription at any time and get a refund. We do our best to respond to all customer service emails within 24-48 hours.
I'm sorry you have had a frustrating experience on this occasion. Do get in touch at help@okido.com and we will do our best to resolve.
With kind regards,
OKIDO
Frustrated and extremely disappointed.
Fantastic magazine until you try to cancel. I have been trying to cancel since 2nd Nov 22 with no success. They just keep offering me a discount and when I say I still want to cancel they totally ignore me. They have taken the £60 subscription and I can't get it back. You cannot find a phone number anywhere and emails are ignored. I am extremely frustrated and disappointed. Nina
17 november 2022
Omdöme utan inbjudan
Svar från OKIDO
Hi Nina, thanks for getting in touch and bringing this to our attention. I'm very sorry for the poor service you've experienced, but I have just cancelled your subscription and refunded the renewal. It should be back in your account in the next few days. If you have any further problems, please feel free to email Charlie our subscriptions manager directly at charlotte.rashid@okido.com
Unable to cancel subscription
I have tried to cancel my subscription for the past 3 years. I have emailed their helpline and every year they take £30 from my account. I'm now going to have to cancel my card. I have never received a refund and never get a response from them. Avoid.
03.12.22 Recieved my £90 refund and I'm hopeful that Okido will look into their automatic rolling contracts and cancellation processes as I do not like to leave bad reviews about any company. Ashame as the magazine itself is lovely.
7 november 2022
Omdöme utan inbjudan
Svar från OKIDO
Hi Jenny, thanks for getting in touch and bringing this to our attention. I'm sorry that no one has resolved this for you in all this time. I can confirm that I have cancelled your subscription and also I have refunded you £90 for your last 3 renewals. I'm sorry for the poor service you have experienced.
Great magazine for keeping young kids busy
I ordered OKIDO in September, and was expecting the first copy in December. 7 days of December past but I didn't receive it. So I contacted them. They replied me in two days. And I received the magazine soon. I think you kind of receive your magazine of the month around 10th or something, not on 1st. I was very happy with the result anyway.
I'm just here to tell people who might have the same issue as mine, that you don't need to worry, this magazine and company does exist and they will respond you.
This magazine is great, my 6 years old daughter loves it. The activities in it keeps her busy. She can spend hours doing the colouring and cutting out and reading.
29 december 2021
Omdöme utan inbjudan
I love this magazine
I love this magazine, I love the ethos and the way it's printed. The recipes are brilliant, and my son loves the games. We've had 2 memberships to this magazine and been very happy with it. My son is 6 and I think he's starting to get a bit too old for it now, especially the puzzles but he still likes it. I'll probably get a membership again when my toddler is old enough for it
11 november 2021
Omdöme utan inbjudan
Svar från OKIDO
Hello! Thank you so much for your kind words. We're a small, independent team and hearing how much your son has enjoyed OKIDO really makes our day. Thank you again.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.