OFX Omdömen 

I greatly appreciate the no fuss, streamlined and prompt service you provide.

I was very impressed how well my transaction went, very quick and efficient. Started the transaction the first day and my recipient had funds international the second day. Thank you
I would definitely recommend OFX

As always, OFX provide a swift and excellent service in transferring money abroad. My dealings with OFX cannot be more professional and exemplary. The call centre operative recently was extremely helpful, friendly and polite. Even more commendable, zero commission on the transfer of modest amounts of money abroad. Many Thanks.

Here we go again....after my first one star review I feel even more frustrated with my dealings with OFX.
Having made follow up calls to the arrogant operators, and email appeals from both me the receiver, and the sender of a monetary transfer. OFX finally indicated a payment was transferred to my bank after more than 2 weeks delay.
It was soon followed by an email claiming the transfer failed and was returned due to my account being dormant, invalid, blocked or closed. I assure readers my account is none of the aforementioned. On checking with my bank they said there was no evidence of any transaction whatsoever.
Anyone reading this i STRONGLY RECOMMEND you seek the services of an alternative transfer system. DO NOT waste your time with this broken circus.
I have tried calling them and waited 11min before I gave up. They have not replied to my emails....DO NOT risk your money with this travesty of ill intent.
I will be sending my review here to CEO Iskandar Malcom.

Extremely poor and unprofessional experience. I transferred money for a customer over a month ago, and they still failed to process the payment. Instead of resolving the issue, they returned the money to me without my request. On top of that, they only refunded part of the amount. I am still missing €7, and they offered no explanation or whatsoever to me. Also my OFX account access was suddenly blocked, even though I provided all the required information correctly.
Their lack of communication, inability to handle simple transactions, and total disregard for customer instructions make this service completely unacceptable. I strongly advise against using this company.

After keeping my money for 20 days, OFX stated that they could not complete the transaction, despite having completed the same transaction in the past (same sender, same beneficiary).

Thing are done time matter and excellence

What an a amazing women Amy Slye is with the problems Paul my business partner and I were having Amy got in there and sorted the issues we were having out.
To have a lady like this in your team can only be a a real benefit and peace of mind to the people she helps in the future.
Thank you Amy,
Kind Regards, Mario Vozzo

Ozforex are terrific to deal with and their exchange rates are excellent. I have been using them for years!

I needed some help guiding some funds in a situation that came up and the expertise and the follow up was sensational.

In the past was good speedy ,now became horrible I think staff got changed or!!?, I sent them my money in the first was says the payout be in the same day when the money entered, in realty I waitted 4 days still my money stuck , I don't now what will happen

The website itself is pretty user friendly, but when dealing with finances, it is extremely comforting to have someone walk you through the process.

I have had a difficult time as I am the heir to my deceased mother overseas and my transfer needs were a bit tricky as an estate was involved.

I emailed and Bernadene called me herself to help out.

She has been absolutely amazing. If she's in the office and I send an email, she responds quickly and efficiently with absolute professionalism.

She has been clear and concise throughout and able to re-explain things if I had trouble understanding.

Highly recommend OFX to anyone needing to transfer funds.

Besides the fact you'll get more "bang for your buck" than using banks, OFX customer support leaves banks miles behind, no matter the country.

I highly recommend OFX for safe, speedy money transfers. So far, I've had 7 years of excellent service from them. In particular, I experience ongoing exceptional customer service from Bernadene Leuw. I wasted money on 1 expensive bank transfer in 2019, then, thankfully I found OFX and I haven't looked back. Their professional and personable approach makes transferring money easy and stress free.

The customer service was great. As the market was volatile I waited in anticipation. The Canadian reps Connor, Katelyn, and Alaina were great. This was a large sum of money for us to exchange and the advice we got and the confidence to transfer to the large sum of money to the Toronto Bank. We gained a good amount compared to our bank rate. Very Happy!

I like the offer for preferred exchange rates and reduced fees. I am disappointed with the slowness of their transactions. My transaction was confirmed on a Wednesday. The fund transfer was confirmed the following Monday and still not in my account. That’s 6 calendar days and 4 business days so far…

I do not recommend OFX's services and warn everyone against using them, as they disregard the most basic consumer protection rules, including Canadian law, where the company is licensed.

Brief summary of the case:
At the end of January, I accidentally initiated a very large, erroneous transfer. I noticed it immediately and reported the error. A week later, customer service still told me, "don't worry, the item has not been posted." Then, suddenly, I was charged a $12,247 USD (!!!) "conversion reversal fee" about which I never received any prior notification in any form.

What's wrong with OFX's practice?

There was NO prior warning. While navigating the site or in the guaranteed rate confirmation email, nowhere was it stated that a fee of this magnitude exists, how it is calculated, or what it might be. There was only a general, vague sentence stating that a "cost may be incurred." This is a sheer disgrace for a transaction worth several hundred thousand dollars and is also problematic from a Canadian consumer protection perspective.

The fee is completely unexpected and disproportionate. They are trying to force a cost on me that stems from their internal trading risk, but about which they did not inform me, the user, so I could not make an informed decision.

Lacks legal basis. In my view, this practice violates EU, UK, AND Canadian consumer protection regulations. The vague clauses they use constitute unfair contract terms, and the failure to disclose the scale of the fee is a misleading commercial practice. I have reported this to the Quebec financial authority (AMF). When I brought this to their attention, they did not address my legal argument but instead sent a simple payment demand.

Lesson and warning:
OFX's system does not protect against obvious user input errors and can impose hidden, undisclosed fees that represent a significant percentage of the transaction value. This is an unacceptable risk. There are other, more reliable currency exchange services where prices and costs are truly transparent.

My advice to everyone: Avoid OFX, especially for larger amounts. If you still use it, be prepared that behind the "guaranteed rate" lurk huge, undisclosed risks and potential costs that you will only learn about when it's too late.

Anyone else affected by OFX's faulty security allowing a hacker to drain your account?

Lost 53k CAD. This happened Dec 26, 2025.

I'm sure some people lost more. Please contact me if this has happened to you.

I have opened a local RCMP file SQ26-976 - and a federal case file 2026-2597-4807-0 (if anyone wants to attach their report onto it.

My relatives transferred money to me from Australia to the US. The exchange rate is not good. After the money was transferred to OFX, it was held up, and they requested the documents and took a long time to process the transaction, citing the need to verify the source of the funds.
Why didn't they request this verification clearly and transparently beforehand? Instead, they held the money after I had already transferred it to OFX. When I asked for a refund, they demanded a penalty. I am very disappointed.

Very security conscious process. Good rates for Iarger transfers. Easy to contact if any questions. Money was transferred and deposited - no dramas.