Rivo Casino Omdömen 

my wagering counter stopped updating on the saturday night. i took screenshots because i had a feeling about it. sunday morning it was showing a lower figure than the night before, about £180 lower by my maths. chat said the display sometimes lags and to look again later. i looked again later. same number. eventually the bonus expired on the number it was stuck at and that was that

I lost a round to a disconnect and got nothing back.

my passport was fine in january and not fine in may

Limits rise instantly, fall slowly.

I requested £46 on Monday, it was still pending on Friday morning.

Table games count five per cent towards wagering. Effectively nothing.

Asked a straightforward question about maximum stake during wagering. First agent said £5, second said there is no limit, third pasted the terms without reading either of the first two.

I unsubscribed from marketing in the settings and again through the link at the bottom of the emails. They kept coming for another eighteen days and then stopped without anyone replying.

the pending window seems to restart every time i log in.

Slot providers I actually wanted are listed on the about page but not in the lobby. Support said availability varies by region, which does not explain why they are advertised.

Compared with where I used to play, the spending controls here look complete on the settings screen and are not in practice. There is a deposit limit, a loss limit, a session reminder and a time out, which reads well enough. But the deposit limit is per payment method, the loss limit ignores bonus funds, the reminder defaults to off and the time out does not stop marketing. Every one of them has a hole in it.

The complaints procedure mentions an eight week window before you can escalate. Nothing about what is meant to happen during those eight weeks, or who is doing it.

second agent gave me the opposite answer to the first one.

I have dealt with support at three other sites and this is the first where I cannot find any route that ends at a person able to change something. Chat reads scripts. Email sends the same scripts more slowly. The complaints form generates a reference and then silence. Individually none of it is useless, it is the shape of the whole thing that seems built to absorb a question.

I asked for £220 on 3 June. Approved on the 6th, then it went back to pending on the 7th with no explanation, and I only saw the money on the 12th.

New here, and the bonus terms have already caught me twice

No way to see how long I have been logged in.